Weather Pro Windows And Doors

I am so happy with my new windows and door! I would like to mention Vlad, company representative, who was very professional and knowledgeable. Pleasure to work with!
Professional installations!
Great company, highly recommended!

I was very satisfied with my overall experience with Weather Pro. Starting with the sales person Keith who was extremely pleasant, did not pressure me to make the decision, and answered all of my questions without hesitation (and believe me I asked a LOT of questions).

I was told that I'd get the windows installed within 4-6 weeks and frankly I thought it would take longer since a friend of mine who ordered with a different company waited over 2 months. The installation was scheduled almost exactly 4 weeks and I am very thankful that they worked around my weird schedule.

When the installers, Greg and Nick came they were very respectful and professional. I was EXTREMELY worried about my light carpet and my flowers around my house, as I worked hard to keep them alive. During the installation they encountered an issue with my old windows but resolved all right away. Best of all, when they were done they left my carpet spotless and my flowers completely in tact! I even got a followup phone call to confirm that all went well with the installation.

Best of all after they installed the windows my heat bill this winter was twice as small as last year - which is why I wanted to change them in the first place. The windows work great and look good. I've recommended them to a few of my neighbours already and would recommend them to anyone - very professional, you will not be disappointed.

We ordered Front door, side panel and storm door in early July 2014 for our house in Edm. They informed it would take approx. 8 weeks for them to build & deliver, so the approx. completion date would be early Sept.

One day in the first week of Sept., the mgr. came to our home to inform that the installer mistakenly installed our door & side panel at another house in Spruce Grove. He said they could remove it from their house & install it at our house or they could rush order new door & panel for us, but it would take another 3-4 wks to be manufactured & delivered from Ontario...so it could be installed before winter in Oct.

Oct. came & went. No door. We called at the end of Oct. but they said there is slight delay due to many other orders. It was cold outside, but fortunately no snow yet. We called in mid Nov. & still the units have not been delivered from Ont. Finally in the last wk. of Nov. they called & booked an install date of Nov. 29, 2014.

We were happy that they were finally installed. However, unfortunately after the install, we lifted the sliding glass on the storm door & as it was released, the supposed metal spring activated clips didn't catch into the slots & they broke. They clips didn't look strong at all. They were some cheap die-cast metal. They told us we need to more gently lift & lower the glass & ensure the clips were engaged into the slot before releasing it. They ordered the parts & were replaced a month later.

This winter approx. Feb. 2016 we noticed the rubber weather strip at the bottom of the storm door had already ripped half way off. I suspect the storm door was installed too low. They were ripping off due to the heavy friction of them rubbing on the threshold.

One day in early April we had locked the storm door from the inside. When someone came to our house & tried to open the storm door, the locking mechanism/pin broke. I called Weather Pro Service to ask if they could come take a look it to fix/replace the broken lock & weather strip parts and they informed they could service it in approx. 2 weeks. Three wks. later I called again, however no one is there to answer, only a voice mail informing to leave a msg. A wk. later I left another voice mail.

Today, May 20, 2016, I called, only to hear the voice mail again. I checked their website & called their Calgary office, but same voice mail. I called their Toronto, Winnipeg & Regina offices...all go to voice mail.

Do not

Keith the sales rep does not beat around the bush, he tells you in his honest opinion what will work, what will look good and if what you want will not work he will tell you exactly why. I never felt pressured from any sort of upsell on the products or service. Keith is very knowledgeable in this industry and will go through and answer any questions that are brought up and give a detailed description of any issues.

Greg and his install team are very friendly and very quality oriented. I hovered around the job watching to see what and how they were doing, they would stop and answer any questions that I had and explained what and why they were doing what they were doing if I asked. They cleaned up the work area when they were done and did an awesome job with the install.

I liked the fact that the product and the installers are all in-house, and not hired out like the other big window companies guys are. The windows are brought on install day with the installers and not delivered weeks before like some of the other companies out there.

I was very impressed with this company and the quality of the windows that I just ordered replacements for the rest of my house.

The whole process was smooth from beginning to end. They listened to our needs and were easily able to accommodate them, as we had some difficult demands. We ended up changing our minds about the type of glass we wanted about a week after we filled out the paperwork and they were still very accommodating and were able to change it no problem. Everyone involved in the process was extremely knowledgable and provided exceptional service. The gentlemen who installed the doors took their time with attention to detail and made sure the doors were properly installed with no errors. They are very considerate of the home they are in and make sure to clean up after the mess. We loved the service so much, that in the spring/summer we will be going back to them for replacing all the windows.

We had 10 windows Installed by weather pro, Robert the sales man was very helpful and nice, the installers completed the installation in 2 days and cleaned up after they were done. Weather pro is great, we were referred by our family to them, and would definitely refer them to our family and friends.

Was in the market for new windows and doors. Went threw a few company's getting quotes and found the sales man to be the most helpful teaching me what I needed to know about the product and what was good for my home. They told me a date which the install would happen and they were onetime, clean and efficient.

Had 2 entryway doors installed in February / 2015. There were issues with both doors since install. This company is very busy, and as a result the service for these doors was not completed until December. The Service work should not have taken 10 months to complete.Saying that , when the service was finally complete it was done professionally and looks good. It's unfortunate that this could not be achieved on install.

I had 6 windows installed at my rental property by weather pro, Joe the sales man was good and helpful, the installers did a great job, I'm very happy with the new windows, weather pro had great service and did an amazing job, I would refer them to my family and friends.

I had my door installed today, I'm very happy with my new door it looks great, Keith the sales man was very nice, Greg the intaller was great came in installed the door cleaned up after the installation. I would refer weather pro to my refer weather pro to others.