We ordered two doors in August 2018, with an estimated delivery date of Dec 11 (approx.) 2018. A year later and the job still isn’t complete...
**I phoned office early December 2018 to check on delivery date (originally scheduled around Dec 12th). I was advised office shuts down over the holidays, and doors would not be ready until the new year (fair enough, but the ‘experienced’ sales rep should have known that and given us a heads up when we signed).
**Doors were installed in February after two appointments were cancelled on the day of install. Weather was claimed as the excuse both times. It was true first time, but second time was a relatively warm, sunny day. Install was sloppy and door frame damaged during the removal of old door by installers and never fixed (see images – we were told this was our problem to fix). Installers were missing caulking and trim for the door. I was advised to schedule appoint for remainder of install. Also, the mullions in the door window don’t match the door colour.
**Beginning of March we received a call from their accounts receivable department demanding payment for remainder of payment even though our job was not complete. We were threatened with a lien being put on our house. We advised the AR rep, as per the contract we signed we would be happy to issue final payment once the job was complete.
**April 2019 another window company was hired by Consumer Choice/Nordik to install trim and caulking. It was sloppy and unprofessional (caulking was blobbed on, trim not properly sealed everywhere, door sill has inadequate support and buckles every time you step on it). Reached out to Paul (Customer Service Manager?) with photos. He agreed to have someone come out and redo the work. A small refund was also provided but not enough to compensate us for the unprofessional craftsmanship, and taken vacation days where the company didn’t bother to show up. The work was scheduled for June 2019.
**Three more appointments were scheduled between April-June to complete trim and caulking. All three were cancelled day of, or they just didn’t bother to show up.
**June 2019 on date schedule by Consumer’s Choice/Nordik, they called (day of install, after the time they said they would show up) to advise they didn’t have the caulking in stock, and would not be able to complete the job that day. I was advised someone would call when caulking is in stock and reschedule the job.
**Early August 2019 Consumer’s Choice/Nordik called to advise caulking was in stock and they wanted to set-up new appointment! I advised we could only accommodate a weekend appoint for two reasons 1) Consumer’s Choice is not permitted on our property without us there to supervise work to ensure it is completed properly, and 2) we can’t take any more time off in the hopes they actually show up. Needs to be a weekend. Woman advised she would call me back with a weekend schedule time.
**End of August 2019 Still waiting for the call.
Company clearly has major logistical and customer service issues. Product is just ‘meh’.
If you’re looking for a mediocre product installed by a company that doesn’t really seem to care, and you have all the time in the world to complete a simply project, then this company is for you! Otherwise, save yourself the headache and look at other companies.
I’m waiting for the company’s reply to this review, where someone from their customer service team offers empty platitudes and asks me to contact them so they can ‘fix the problem’. Consumer’s Choice/Nordik, you reach out to ME and make an effort to solve the problem! There is enough information here for you to know who I am! Let’s see you flex those customer service muscles and actually make something happen!