[Update] Absolute has since resolved the issue and had the floor repaired. We are satisfied with the result. The company dealt with the issue in a professional & courteous manner
We did the research and found Absolute to have a good rating so we had them quote on the job. After several quotes we settled on Absolute, Dave was good to work with - no pressure and we felt comfortable. The painters came over and seemed nice enough, polite and respectful. However, the painter had to move an armoire away from the wall and severely damaged our wood floor, several planks have deep gouges that are irreparable. We didn't notice at first because the floor was left in such a dirty state that it was not visible. Also there were several areas on the wall around the room that needed touch up which had to be pointed out to them. Afterwards, my wife had to touch up other spots we found. We told them about the damage and Dave came over and agreed to pay for the repairs - nice enough and we were content. However, after several months of unsuccessfully trying to get someone to repair the floor we are still stuck with the damaged floor. We are very upset by this and will not be using their services again!
- Approximate cost of services:
- $700.00
- Company Response
Hi Ian,
I am so sorry to hear about this. I was not aware that the floor was not fixed or that you had to clean up and fix up after us. I would love the opportunity to rectify this situation. We will connect with you make sure your floor is repaired to your satisfaction. Again, I am sorry for the damage and fix ups that were left behind.