We hired Top Notch for year-round maintenance of our 5 low-rise apartment complex. In Spring, we spent much time creating a lawn and separate snow-removal contract. We clearly wanted them as our year-round provider.
Lawn care is largely mowing straight across lawns on side-by-side apartments and are thus easy services to obtain, So we took many weeks to form a contract for both summer and winter services. Over the course of those 2 months it was absolutely clear that we sought a year-round provider. The 5 landlords involved would not sign one contract until wording on both lawn and snow-removal services was agreed to.
In November several of the landlords made many phone calls to Top Notch requesting to formally sign our snow-removal contract agreed upon 6 months earlier. It took almost 6 weeks to speak directly to the owner, Dave, because Top Notch uses a 7/24 answering service.
At that point it was MID-DECEMBER, and during a phone with owner Dave, regarding another matter. Then Dave was asked specifically about the snow contract. To our astonishment, he said we hadn't signed and pre-paid in May, so he hasn't space in his route to accommodate us now.
Incredulously, we asked why we weren't advised in May of this requirement to pre-pay 6 months in advance, nor notified in September that we didn't have snow-removal services with them. When confronted, Dave admitted that he should have told us. But it was too late. He doesn't have room in his route for us.
This appears to be a case of "Top Notch" finding more lucrative work and leaving us in a very precarious position.
As if this review wasn't enough, I now have an addition.
I had paid Top Notch through my credit card. Almost 10 months since we stopped using them, I was just billed on that same credit card!! They were not even at my property for lawn care the entire month!!