Urban Barn - Leaside

Furniture
Unit ON M4G4H9
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Furniture
Urban Barn - Leaside
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49%

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Reviews by rating (past 12 months)

Reviews for Urban Barn - Leaside

Average customer rating:
4.8 10 (5 reviews)

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Private User
Private User
Private User reviews Toronto, ON
3/10

Picking Up a large item

I was in total shock that the store didn’t even offer to help load the heavy and large products into my car. The store was empty and I was the only customer at the time. The store was fully staffed and yet not one employee offered to come outside and help me. Completely disappointed and don’t think I will be shopping here again. I always receive better customer service at Homesense.

1 of 1 people found this review helpful.
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Amy C.
Amy C.
3 reviews Toronto, ON
10/10

Had a wonderful experience

Went to Urban Barn in Leaside to purchase a throw blanket, having already bought one in the past that I love, I thought I would get another in a different colour. The staff could not have been more helpful and kind, the furniture is fabulous, I have had quite a few items from here over the years and they are all sturdy and resistant to wear... I would definitely shop here again.

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Private User
Private User
Private User reviews Toronto, ON
0/10

Only thing worse than the sofa is the customer service.

Urban Barn - Leaside
(416) 364-6664
Unit
ON
M4G4H9
CANADA

Cushions lost their shape, I think they had the wrong filling. I got replacement inserts after trip to store, multiple phone calls and tons of emails that were not replied to in a timely manner. The new inserts are no where near the right size either.

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Dianna from Toronto
Dianna from Toronto
4 reviews Toronto, ON
5/10

General Shopping for Stylish Home Stuff

They've changed the store's offerings a bit since I last visited over a year ago. Didn't see the small Umbra accessories, which used to be displayed against the back wall, but generally the layout is easier to navigate with more furniture/vignettes on display. The service I received from a gentleman was good - he was extremely patient, polite and helpful. I only wish it was swift service at the check-out. There were 4-5 reps behind the cash register area and it seemed a touch disorganized (was there a line? why did my salesperson stop to check someone else out in the line even though it seemed like he was helping me and took my items to the register? could he have explained why he took another customer firsr?). Regardless, he was still pleasant but it was definitely one of the slowest check-outs I've encountered in ages, even though one person was taken before me. I was at the King St location the next day, there were no other customers at the cash and I had the same experience - slow process to pay and leave. Maybe it's a relaxed atmosphere where people aren't meant to be ushered off quickly. Don't know, but with a 9 month old, I want to get in and out of stores as quickly as possible. Would still go back infrequently when I can handle the slow pace.

Review has 1 previous version
1 of 1 people found this review helpful.
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Jeffrey  in Toronto
Jeffrey in Toronto
2 reviews Toronto, ON

First Review

6/10

Furniture

Last year I had to furnish a one bedroom apartment. I fell in love with Urban Barn's furniture. I bought a sectional couch, area rug, dining room table and chairs and more. I dealt with one salesperson, who promised me discounts but after I ordered $1,500 worth of products, she told me she was no longer a manager and could give me a discount.

1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Urban Barn - Leaside

At Urban barn design and comfort live in perfect harmony. We have furniture and accents to bring sophistication and comfort to every room of your home. Our knowledgeable staff provide pressure-free, approachable service. If you love your home, you'll love our stores. . . it's a given.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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