Urban Barn - Leaside

Unit ON M4G4H9
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HomeStars  >  Furniture in Toronto  >  Urban Barn - Leaside
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Reviews for Urban Barn - Leaside

Average customer rating:
3.7 10 (3 reviews)

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Private User
Private User
Private User reviews Toronto, ON

Only thing worse than the sofa is the customer service.

Cushions lost their shape, I think they had the wrong filling. I got replacement inserts after trip to store, multiple phone calls and tons of emails that were not replied to in a timely manner. The new inserts are no where near the right size either.

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Dianna from Toronto
Dianna from Toronto
4 reviews Toronto, ON

General Shopping for Stylish Home Stuff

They've changed the store's offerings a bit since I last visited over a year ago. Didn't see the small Umbra accessories, which used to be displayed against the back wall, but generally the layout is easier to navigate with more furniture/vignettes on display. The service I received from a gentleman was good - he was extremely patient, polite and helpful. I only wish it was swift service at the check-out. There were 4-5 reps behind the cash register area and it seemed a touch disorganized (was there a line? why did my salesperson stop to check someone else out in the line even though it seemed like he was helping me and took my items to the register? could he have explained why he took another customer firsr?). Regardless, he was still pleasant but it was definitely one of the slowest check-outs I've encountered in ages, even though one person was taken before me. I was at the King St location the next day, there were no other customers at the cash and I had the same experience - slow process to pay and leave. Maybe it's a relaxed atmosphere where people aren't meant to be ushered off quickly. Don't know, but with a 9 month old, I want to get in and out of stores as quickly as possible. Would still go back infrequently when I can handle the slow pace.

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Jeffrey  in Toronto
Jeffrey in Toronto
2 reviews Toronto, ON

First Review



Last year I had to furnish a one bedroom apartment. I fell in love with Urban Barn's furniture. I bought a sectional couch, area rug, dining room table and chairs and more. I dealt with one salesperson, who promised me discounts but after I ordered $1,500 worth of products, she told me she was no longer a manager and could give me a discount.

1 of 1 people found this review helpful.
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More about Urban Barn - Leaside

At Urban barn design and comfort live in perfect harmony. We have furniture and accents to bring sophistication and comfort to every room of your home. Our knowledgeable staff provide pressure-free, approachable service. If you love your home, you'll love our stores. . . it's a given.
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