They've changed the store's offerings a bit since I last visited over a year ago. Didn't see the small Umbra accessories, which used to be displayed against the back wall, but generally the layout is easier to navigate with more furniture/vignettes on display. The service I received from a gentleman was good - he was extremely patient, polite and helpful. I only wish it was swift service at the check-out. There were 4-5 reps behind the cash register area and it seemed a touch disorganized (was there a line? why did my salesperson stop to check someone else out in the line even though it seemed like he was helping me and took my items to the register? could he have explained why he took another customer firsr?). Regardless, he was still pleasant but it was definitely one of the slowest check-outs I've encountered in ages, even though one person was taken before me. I was at the King St location the next day, there were no other customers at the cash and I had the same experience - slow process to pay and leave. Maybe it's a relaxed atmosphere where people aren't meant to be ushered off quickly. Don't know, but with a 9 month old, I want to get in and out of stores as quickly as possible. Would still go back infrequently when I can handle the slow pace.