Stay away from them! Something simple like changing a rubber seal on a window that’s leaking air and fixing a weather strip is enough for them not to answer the phone and nobody replies to emails.
Initially I called and told John about the issues, he told me to take a few pictures and send it to him and it’s been 3 weeks now and no one from that company contacted me and wouldn’t pick up the phone when I call and leave voice mail. It’s a shame that they even exist, it’s not how you do business. I would never recommend them!
I am satisfied with this company's workmanship and pricing. I replaced 4 windows + frame for my townhouse and the experience was great. The 2 Ukrainian guys worked very hard and fast. They cleaned up and respected my property. I recommend this company.
I needed to replace 3 windows on the second floor in downtown Toronto and the experience was painless and very professional. Some companies won't venture into the city because of traffic and parking but despite the challenging access, their team of professionals made it look easy.
They recommended the type of window based on my needs and were able to manufacture and install within the quoted timeframe at a competitive price. I am extremely pleased and would not hesitate to use them again or recommend Windows by Installer to my friends and family.
I will keep this short and simple. Amazing work. DRASTIC DIFFERENCE !
I called these guys thinking I'd get a your over priced quote. NO! It was very fair. Almost hard to believe.
A few weeks later the installers came. Instantly got to work and spent 6 hours. I left for work and came back to a completely different house! I'm very happy with the work. I recommend you get your windows painted for an extra $300 it will add some character and is worth the added cost.
If anyone needs a point of reference they can call me or visit my house. I am in Waterloo Ontario.
Thank you for your hard work!
Igor and Ross
It was a positive experience, they first came out & took measurements & then gave us a price quote & then returned to do the work. The service men were very polite & answered any questions we had. They did the job well & for a fair price. We have used them in the past & will continue to use them.
I contacted Windows by Installer about my broken kitchen window and thought I'd have that replaced with a solarium window and get an estimate for the rest. We ended up getting all windows replaced instead because we needed them badly and the price was great. We held up painting in our newly purchased home until after the installation but honestly, we didn't need to. There was no damage to paint or drywall what so ever.I can no longer hear the birds or crickets outside.I'd recommend this company to anyone who needs windows. We will be back for a patio door in the near future.
I just had windows installed at my house. I'm so satisfied with the hole experience from when Alex come to give me a quote straight though till Boris installed them. Everything was so professional! I was so inpress that I just ordered my front and side doors from them. I would highly recommend them.
I had Windows by Installer replace some windows& doors in my house 2 1/2 years ago. This spring, I went to open the window of our rarely used guest bedroom. 10 minutes later, the window crashed onto the bedroom floor, with one of the glass panes breaking. The lower sash of the window pane was only secured by the lock, but if opened, the window was not held in by the stop or the casing. It is completely loose and falls inward. The upper portion of the window is secure, however the lower part of the window seems to be the wrong size or is missing components to keep it inside the casing.
After contacting the Service Dept at Windows by Installer numerous times in the last 3 months, I have yet received an answer. If my call was answered, the reply was ' Let me review the file and I will call you back'. I never received a followup to my numerous calls or email. The customer service at this company is horrible, and I would never recommend them to install any windows or doors.
We apologize for the issue that you had with your window. Kindly give us a call and provide us your address and phone number so that we can pull up your file, we will make sure we can service your window as soon as possible with no cost at all. We look forward to hear from you.