Vinylbilt Windows and Doors

Schedule problem:
Have known this Platinum windows and doors company when I signed a contract with Rona in June 2018. After six months of waiting, they scheduled for the installation on December 7, 2018, I took a day off from work and waited for them to attend because they said it would be an only day available and Rona wanted to get all projects done before the New Year. On that day, at approximately 6am, I received a phone call from the owner of Platinum windows, namely Gus who advised me that they couldn’t make it because Vinylbilt didn’t open the door for them to get the windows, he then advised me that someone from his office will contact me for another schedule when it’s available.
Also, he has promised me that Vinylbilt will pay me back $400 of my work hours as I took a day off and waited for them on that day, but I still haven’t received this $400 since December 07, 2018. I still keep his email.

Three broken windows:
On December 17, 2019, after the installation, I discovered 3 windows sustained damages and it took 3 months for a seal unit to attend and fixed these 3 windows. The wall in my living room also sustained several damages during the installation.

Blinds issue:
All existing blinds weren’t fit the new windows after the installation, due to all new windows smaller (1.5” to 2”) than the previous one. Although, they had stated that wouldn’t be an issue when they attended for the measurement before the installation.

As a result, I won’t recommend this company to anyone.

We had over 25 triple glazed windows installed in 2018 as manufactured by Vinylbuilt Windows. We had two units fail due to a manufactures defect. The repair of these two units was flawless. The replacement units were ordered with their in house service department and delivered right on time and installed by two experienced technicians without issue. They were polite and thorough in their work. Very pleased with Vinylbuilt Windows tech support.

I am a contractor and have installed hundred of Vinylbilt windows over the years. I have had the odd seal failure, but the local supplier has ordered new thermopanes and installed them for me. Other than that, I have had absolutely no problems with these windows. I installed new Vinylbilt windows in my own home 5 years ago with the solar-bond finish and they held up extremely well. The finish is as good as the day they were installed.

The window it self moved over half an inch within the frame when locked. It took 6 months for them to finally agree to send a tech out to inspect. the tech stated that it is a manufacturing fault and admitted that heat had been escaping from my home the entire time. Window installed Feb 2018. My daughters room was FREEZING. Before the tech came out the head office told me the windows breath. The other 2 windows installed work fine but are cheap plastic.

Ordered windows from authorized dealer in Sault Ste. Marie. 12 weeks later the windows are still not manufactured. Dealer won’t return the deposit even though windows aren’t even in production yet. It doesn’t matter how long you wait, as long as they hook the sale.

Customer service is extremely poor. Had to sent photos of completely colour changed windows, in entire house. Advertise great colour product. Completely untrue. Do not stand behind their inferior product. I chose one colour and now the windows all have turned to a completely different colour on the exterior. This has occurred in a period of 3 years after installation. They do not respond to any communication.

Ridiculously poor service. Window cracked after installation. Waited weeks for new window to come. Booked day off work only to be called and told the technician dropped the window. Made arrangements again. Booked ANOTHER day off work. Same call: technician broke the window--YET AGAIN! Window cracked in December. It is now almost April. Still waiting. Hmmm...time to review your hiring policy for technicians.

Windows look great from the outside, but don't let that fool you because they can easily fall off its axis and leave a gap when you close them. I had two like that and tried getting them to come for weeks to fix, and finally gave up after a dozen calls. They claim to offer a lifetime warranty when you're buying them, but good luck getting them to honor that after you paid. Buyer beware.

Great product and good value. I noticed a huge savings in my energy bill in the first year of having my windows installed. They look great and function well. 2 thumbs up!