Air Quality Dunrite

Fireplaces
Vaughan ON L4K 4G2
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Air Quality Dunrite
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82%

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Reviews by rating (past 12 months)

Reviews for Air Quality Dunrite

Average customer rating:
8.9 10 (143 reviews)

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Louise O'Neill from Scarborough
Louise O'Neill from Scarborough
3 reviews Toronto, ON
10/10

Excellent furnace & air conditioner installation & maintenance

I am very happy to report that Air Quality Dunrite has provided nothing but reliable, competent service for our home heating and air conditioning for over 10 years. The employees are always on time, friendly, and they explain everything very well. We have even gotten to recognize some of them because they have worked with Air Quality for a while -- loyal employees are always a sign of a good company. And I will never forget that one year they came out to help us with the furnace on Boxing Day near midnight, after the ice storm.

Approximate cost of services:
$200.00
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Company Response

Louise, thank you for your review and kind words. We appreciate customer feedback especially from long time customers such as yourself. Please let us know if we can do anything to help you stay comfortable during the summer. Thank you again. Darrel

Sophiehofstader
Sophiehofstader
1 review Toronto, ON
10/10

Air conditioning tune up.

Daniel came today at a prearranged time, he examined the air conditioner and all the gadgets. He explained in detail the condition of the unit and possible problems in the future. He was very courteous and patient. We have been with air quality for over 5 years and have been very satisfied with their work. This my first encounter personally with daniel and I was very impressed with his knowledge also his will to help.

Approximate cost of services:
$80.00
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Company Response

Thank you very much for your review, it is only with satisfied customers that we are able to grow our business. We believe in delivering service the old fashioned way. Doing the right thing one customer at a time. We will let Daniel know that you gave him a 10. Darrel

GEORGE in Toronto
GEORGE in Toronto
2 reviews Toronto, ON
10/10

another great service experience

Jesse Schafer arrived on time. Performed required air conditionning service quickly and efficiently. Left work area clean.
Courteous and professional technician. Another great experience from Air Quality Dunrite.
Thank you Air Quality

Approximate cost of services:
$0.00
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Company Response

Thank you for your compliment and kind words. We will make certain to tell our team that you appreciated the work Jesse did for you. Darrel

Private User
Private User
Private User reviews Mississauga, ON
10/10

Spring HVAC maintenance

Booked spring maintenance, Jesse arrived within the time window, very knowledgeable, courteous and polite, got right to the job was done within 1 hour. Will be booking again in the fall for furnace.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for your review. We value customer feedback very much. If there is anything we can do to keep your heme more comfortable please let our team know. I will make certain to pass your comments on to Jesé at our weekly meeting this Thursday. Yours for breathing easy Darrel.

Sherry in Mississauga
Sherry in Mississauga
1 review Mississauga, ON
10/10

New Furance

Our furnace needed to be replaced and we were able to get one from AirQualityDunrite the next day at a competitive price after receiving quotes from other companies. The installers put carpets down, wore shoe covers, answered all our questions and were very friendly. Would definitely recommend them.

Approximate cost of services:
$5,800.00
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Thomas in Markham in Toronto
Thomas in Markham in Toronto
1 review Markham, ON
10/10

Furnace

Our furnace broke during the early morning of Feb. 14. So we woke up to no heat and frigid temps outside. We contacted Enercare after a long wait. They sent a technician who basically did nothing except to find fault in why the furnace/thermostat wasn't working. All he did was a cursory inspection. He didn't fix anything. His recommendations would have been time consuming and expensive. As it turns out he was wrong and in hindsight he appears to be incompetent. After scrambling and getting desperate Air Quality Dunrite was recommended by another company. They answered their phone promptly and had their field technician contact us. It only took him an hour to arrive. His name is Najib. He asked the right questions and zeroed in on the problem and found the part that malfunctioned very promptly. He brought in a camera to inspect the inside of the furnace for any additional repairs that may have been required but thankfully everything was OK. He even showed us the part that malfunctioned on the TV screen. I was very impressed. Najib was very professional, quite knowledgeable, friendly and put us at ease. From the time he arrived to fixing the problem and leaving it only took an hour. I will definitely recommend and call Najib/Air Quality Dunrite for future service calls. Of note, Air Quality Dunrite's diagnostic fee was $30.00 cheaper then Enercare. Bye bye Enercare, you've lost my business.

Approximate cost of services:
$485.00
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Company Response

Thomas thank you for your review. We are appreciative of you and your business. While not being able to comment on the policies of another company, we can be certain that our team takes time to listen to a clients concern and only then begin the diagnosis. We equip our staff with equipment that can professionally diagnose a concern. Thank you for your review and your kind words.
Darrel

Amy in Toronto
Amy in Toronto
1 review Toronto, ON
10/10

Completely Professional

We just had a new furnace and A/C installed in our house and Air Quality Dunrite did an amazing job! They were professional and clean, putting down mats through out the house and wearing booties over their shoes! They gave us a walk through after everything was completed and cleaned up after themselves. I would recommend them to anyone!!

Approximate cost of services:
$6,000.00
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Company Response

Amy, thank you for your review. Our team always strives to do the right thing for our clients. I am extremely pleased we met your expectation. Thank you for your kind words.
Darrel

Jeff P.
Jeff P.
6 reviews Toronto, ON
10/10

A/C - Heat pump

Just want to thank the gang at Air Quality Dunrite, specifically Adam S, Brandon Z and Darrel for stepping up and making sure our new external heat pump unit worked perfectly with our existing internal equipment. It took some time, effort and custom metal work, but all systems are a go! Great team! Thanks men!

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much for your review. We really try to always do the right thing for our clients. I know it takes a lot to write a review and would really like to thank you for taking the time to send this in.

Darrel

Charles from North York
Charles from North York
5 reviews Toronto, ON
1/10

New AC problem less than one year

Dunrite installed a new AC in September 2014 in my property in East York. Within a couple of weeks, it was not providing cool air. When I called the office, opened window might be the cause of problem. Anyway as weather got cooler, we did not use AC until May this year. After AC being operated from May, water was dripping from the pipe close to AC. Carpet got wet and mould was being developed. I called the city water department and was informed that it is condensation problem. Soon we found that only hot air comes from AC and the wet floor was caused from AC. We called Dunrite and technician came. The technician said that filter could be the cause of the problem. We changed filter regularly and we used the AC only two months since new installation! Blaming filter seemed totally unreasonable. I called Dunrite office and complained about the situation. The office manager Veronica tried to put responsibility on the filter and even threatened me that Dunrite can stop providing any service. Anyway Patrick from Dunrite had to come three times and replace several parts to fix AC. I still believe that it is AC problem, not filter problem. In addition, I had to remove carpet with mould and install new laminate spending about $1,000.
Thanks.
Charles

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

This system was installed Sept 2014
This client purchased the home from an old client of ours. We have serviced the home regularly since 2009.
The new system came with one year maintenance.
In Jan 2015 we contacted to perform the maintenance. The maintenance would have included a filter replacement.
The client denied access to the home.
We did not hear from the client again until August when he called and was quite rude to our staff. We sent a technician to the home and found that the furnace filter was totally plugged. This plugged filter caused a restriction to the air flow which caused the air conditioning coil to freeze over. We have images of the dirty filter. This system has not been maintained as the client contends. Additionally the freezing coil melted and dripped water on the furnace electronic board and caused it to short out. We were able to obtain manufacturer warranty on the board at no cost to the client.
At Air Quality Dunrite we pride ourselves on doing the right thing for our clients. But our clients have a role to play as well. Allowing access to the home in January would have prevented the problem in August. The client chose to disregard this in his submission.

Darrel

Sally Cancilla from Toronto
Sally Cancilla from Toronto
1 review Toronto, ON
10/10

air condtioner cleaning

I was so impressed with Air Quality's employee, Brandon Zweep. He was efficient, friendly and very knowledgeable. I am going to request him each time I use Air Quality's service.

Approximate cost of services:
$100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Sally Thank you very much for your review. We will make certain to let Brandon know you were pleased. We try really hard to do the right thing for all of our customers. Your feedback is really valuable.
Again, Thank you.
Darrel

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Air Quality Dunrite

Air Quality Dunrite, is the expert in Toronto for furnace repairs, tune ups and replacement. Get your furnace rejuvenated to factory fresh condition with our furnace tune up maintenance service. For Furnace replacement- Our friendly, professional technicians will arrive on time, make sure your home is protected, and then will ...
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