Note: this is not a personal attack...just an honest, verifiable, documented review which has costed me significantly. I wish no one to have a similar experience after paying for professional services.
This company has every clause in the books to protect themselves from error or ommission. Anyone using these services must understand their policy which is a VISUAL inspection without any liability if they mess up...e.g my case.
Deliberate? unlikely. However, they will not take accountability for their errors (as humans do) and will fail to help resolve your concern. I paid for a service before sale, which I paid triple after purchase and even more now that i am selling. Funny thing..both times the inspector was from the same company and their findings were conflicting. Not equally trained. If you need an inspection, you are better off doing it yourself. Get some binoculars and look at the roof. Stick your head in the attic, wait 10 minutes, and take some pics. Turn on lights, flush toilets and turn taps on (things my toddlers do anyways...yup, everything works), look at the fuse box panel, test thermostat, look at the furnace and filter, check the paint on walls, look for cracks in the driveway and masonry (use binoculars) and lastly, do not worry about closets or things that are bunched up hiding problems. They do not move things and its only a VISUAL. I had asbestos insulation in my home which I was not told (even though it was clearly visible)...very glad I didn't reno or I'd be paying for the rest of my life.
All I can say is they are on time, looked professional, give you a pretty book with cd and maintain a friendly attitude...kinda like going on a date and paying for their time. (Date from hell).
PLEASE DIY or do some research first!!!!! Each inspector is an owner of the franchise so any problems or concerns...the highest level is the VISUAL peeker himself. Thanks Johnny.