AlarmForce

Formerly Bell Smart Home
Home Automation
Toronto ON M9L 1R2
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HomeStars  >  Alarm Systems in Toronto  >  AlarmForce  >  Botched Upgrade Security Package
Shelina
Shelina
12 reviews Toronto, ON
0/10

Botched Upgrade Security Package

I've been an Alarmforce customer for about 16 years. Last fall, I upgraded our security system to include two security cameras and hear and freeze protection. Three months later I had to call them to remind them one of the cameras hadn't been installed. They sent a technician over. He was three hours late and spent four hours drilling a hole in the wall to install the camera near the front door. Four hours later, he still couldn't get it to work. He patched up the hole from the outside using plastic -- I kid you not -- and left the hole in the bedroom wall untouched. The next day, I called Alarmforce and they said they would send a manager at 1 pm to fix the camera properly. As of 3 pm, the manager never showed up. We decided to cancel our contract with Alarmforce. Their reliability and customer service skills are pathetic -- and we have no doubt these "skills" will continue to cost them a lot of customers, and rightly so.

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Company Response

Hello Shelina,

AlarmForce is very concerned to hear about your experience in upgrading your Alarm system.

You have a been a very long time customer, and we would like to address this matter immediately.Please send me your contact information to jesi@alarmforce.com.

Thank you,
Jesi