Reviews

10/10

Our desktop was a mess. We’d used another company to fix a few issues at their onsite location, only to have new ones crop up when we got home. We called Eli at “I Fix Laptops and Desktop Computers” in desperation. Eli was friendly, polite, patient and knowledgeable. He scheduled a home visit with Andrew, who is simply the best — patient, smart, focused. We were up and running within the hour and we are so grateful. We would absolutely recommend this company and will always turn to them for help in the future. Thank you, thank you, thank you, Eli and Andrew!

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Company Response

We are glad to be of service !

10/10

We needed our ducts cleaned this year. I read the reviews on HomeStars and called Dave's Duct Cleaning. The guys who cleaned our ducts showed up promptly, explained everything they were going to do, asked us if we had any questions and then got right down to work. The results were excellent. They showed us "before" and "after" shots of our vents and we could feel the difference in the air in the house when they were done. We highly recommend Dave's Duct Cleaning and definitely plan to use their services again.

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Company Response

Hi Shelina - Thanks for the positive feedback. We appreciate the effort to share your positive sentiments of our service with others on Homestars. We take our work very seriously and glad that it shows. Should you require any additional support, please don't hesitate to reconnect. We'll always be here for you. Sincerely, Dave's Duct Cleaning (www.davesducts.com)

10/10

We recently decided to replace our computer with a desktop and three monitors. We went to a well-known company for our needs -- only to be told they would need to order the desktop and monitors and it would take three weeks at least for their setup staff to come in and set it up for us at a significant additional cost. In desperation, we turned to Homestars and found Peter at PC Service On Site. He is smart, knowledgeable, affable, trustworthy and just an all-around amazing person. He got us an incredibly competitive quote and installation the next day. He also helped us upgrade our entertainment system. Our new system is flawless -- and we couldn't be happier. We can't say enough good things about Peter and we are devoted and loyal customers for life. If you want an incredible, reliable, super-smart computer pro looking after you at a reasonable cost, look no further than PC On Site.

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Company Response

thanks Shelina. We are blushing over here after your rave. I remember your call from a retail store when you were trying to figure it all out. I suggested we chat about your needs and have Pete really delve into what you needed and wanted. Pete did the research, sourced the equipment and then yes set it all up for you. I believe the turn around from the initial conversation was three business days. Our goal is to provide outstanding service and making sure our clients' needs and wants are met within their budget.

0/10

I've been an Alarmforce customer for about 16 years. Last fall, I upgraded our security system to include two security cameras and hear and freeze protection. Three months later I had to call them to remind them one of the cameras hadn't been installed. They sent a technician over. He was three hours late and spent four hours drilling a hole in the wall to install the camera near the front door. Four hours later, he still couldn't get it to work. He patched up the hole from the outside using plastic -- I kid you not -- and left the hole in the bedroom wall untouched. The next day, I called Alarmforce and they said they would send a manager at 1 pm to fix the camera properly. As of 3 pm, the manager never showed up. We decided to cancel our contract with Alarmforce. Their reliability and customer service skills are pathetic -- and we have no doubt these "skills" will continue to cost them a lot of customers, and rightly so.

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Company Response

Hello Shelina,

AlarmForce is very concerned to hear about your experience in upgrading your Alarm system.

You have a been a very long time customer, and we would like to address this matter immediately.Please send me your contact information to jesi@alarmforce.com.

Thank you,
Jesi

10/10

Maple Windows and Eves Cleaning is an excellent company. They responded to my call for an evestrough cleaning quickly and called me back to let me know when the company arrived. They did a thorogh job and gave my husband an update during and after the cleaning. They also sealed two of our eavestrough corners to prevent leaks that were happening. We plan to hit them again next year to do both window cleaning and evestroughs -- thanks Maple Window and Eves Cleaning!

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Company Response

Thank you for the review. I appreciate your business!
Yitzie

10/10

We've used a different garage door company before. This time we decided to try Dodds. We've heard their advertising and seen their good reviews. Dodds called to schedule an appointment quickly and they were at our front door within a day. They got us the garage door key fobs we wanted -- and were honest enough to tell us our garage door entry pad worked just fine by adjusting the difficult battery case door instead of just telling us we should get a new one. That saved us money and we appreciate their honesty. We would recommend them to anyone who needs fast, efficient and honest service -- and we will definitely use them again. Thank you, Dodds.

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Company Response

Thank you very much for this review Shelina. Ever DODDS team member is fully committed to maintaining our excellent standards of service and support.

10/10

If you want your chimney built or repaired by a guy you can trust, someone who does an exceptional job and best of all, a guy who will get the job done at half the price of other chimney companies, pick Bill. He's the best -- it's that simple.

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Thanks Shelina, it was our pleasure. Bill

10/10

I found Drain Works on Home Stars. This company is fantastic. I use them for any plumbing jobs I need done and recently had them install a backwater valve to help insure against flooding in the basement. They are courteous, timely, extremely efficient and get the job done right -- every time. I will not use anyone else. If you're looking for an awesome plumber, try Drain Works -- you will be amazed!

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Company Response

**Thanks Shelina** We are very grateful for the review. It is such a joy to hear that you are continually pleased with the service DrainWorks provides. Thank you so much for the glowing review and for referring us with such confidence. We certainly do look forward to being the plumbing and drain service providers you will continue to rely on.

10/10

If you need repairs done around the house and want the job done right and reasonably priced, look no further. Try Dave from DMS Home Services once and you will never use anyone again. I found him last year and have used his services at least four times -- I will not trust my home to anyone else. He is simply astounding -- reliable, extremely polite, completely bang on in knowing how to get the job done right and simply fantastic workmanship. I am so glad I found Home Stars -- and Dave!

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Company Response

Shelina, thank you very much for such a great review. Very happy you're happy with my service and workmanship. Until the next time...!

10/10

Dave at DMS is AMAZING. We are so fortunate to have found him -- he is smart, hardworking, unscrupulously honest and incredibly reliable and a total gem. We'd follow him around the province if we had to! He is simply AWESOME. Don't think twice -- just call him and you'll know what we mean. He is truly, truly a find.

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Company Response

Wow Shelina, you certainly made my day when I read your review,can't ask for anything better than that! I always try to conduct my business in a way I would hope others would treat me as a customer and always do the best I can with everything I do. Thanks for taking the time to submit your review and looking forward to helping you with your next job. Dave.

10/10

I highly, highly recommend Drainworks for any plumbing work you need done. I've noticed there are a lot of plumbers out there who charge a fortune and don't deliver -- it's so incredibly frustrating. Since finding Drainworks, I wont use any other company. Recently, we had a clogged toilet. Matt from Drainworks arrived within a half hour of my call on a Friday evening. He was pleasant, took time to explain stuff in plain language, and doggedly located the problem and fixed the clog -- and then went above and beyond to negotiate an extremely reasonable price given the amount of time and energy he spent on the job. Trust me, if you want a seriously great plumber, call Matt at Homestars -- and don't waste your time or money on any other plumbing company. Drainworks, you guys are amazing -- thank you.

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Company Response

**Thanks Shelina**We're glad to see that you are as thrilled with our service as you are; far too often people over-promise and under deliver when it comes to service, so to know that what we do is appreciated, is very heartening. We look forward to providing you service for all your plumbing and drain needs going forward.

10/10

I had cement ants boring their way through the ceiling in our basement. I really didn't know who to call -- so I went through HomeStars website and read the reviews for pest control companies. I decided to call Pesticon and within a couple of hours on the same day, Waheed showed up and went to work. He charged $200, which was incredibly reasonable. A few months later, I saw cement ants outside the home and panicked. I called Waheed again. He arrived promptly, and even though this problem didn't seem directly related to the first incident, fixed the problem and didn't charge me a dime. He is simply awesome -- and I know I won't be going anywhere else if I need help in the future, and I wouldn't hestitate to recommend him extremely highly to anyone who needs help getting rid of pests. In this day and age, it's amazing to have someone who is incredibly prompt, friendly, takes the time to explain what the problem is and how he'll fix it, offers a guarantee (and seriously means it) and returns if you have a problem with absolutely no excuses, a fantastic service ethic and no bullshit. A perfect score for this gentleman -- absolutely worth every penny.

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10/10

We've used about 5 different plumbing companies for various small plumbing issues since moving into our home in Bayview Village in 2001. Each experience made us extremely leery about dealing with this profession. It seemed once each of the plumbing companies got their hands on the deposit, they would take care of larger more profitable work elsewhere before returning later to complete our jobs. Or they'd offer to do other work for you "on the side" and in "cash only". We needed to get our storm line upgraded to reduce the possibility of flooding, and didn't know where to turn. We noticed Drainworks was used frequently in our neighbourhood and called them for an estimate. What an incredible difference. Armando, our service guy, was efficient, knowledgeable, honest and patient -- and got the job done quickly and did it extremely well. We are totally impressed and would recommend this company to our neighbours, friends, colleagues -- it's incredibly reassuring to know that when you have a problem with your plumbing you can turn to a company that is reliable, pleasant to deal with, efficient, really competent and can get the job done well and fast. Thank you, Drainworks.

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Company Response

**Thanks Shelina** It was a pleasure reading your review. We certainly are glad that you were satisfied and impressed with our service. At DrianWorks, we definitely strive to raise the bar in customer service within this industry. It is rewarding to know that you noticed the DrainWorks difference. Thanks for choosing DrainWorks, we look forward to being the plumbing and drain service providers you can rely on should you require our assistance again in the future.