Alberta Carpet Cleaning (Calgary)

The carpet cleaning service was fast and friendly. Our living room and dining room smell nice and fresh now. There was a follow up call to confirm we were satisfied with the service. We are. I did ask a question about the rugs feeling rough instead of soft and wondered if it was soap residue. I was told that they use and enzyme not soap and a thorough vacuming should be done. Vacuming did help.

This is the second time I have had Tim do my carpet cleaning. he was on time, friendly, polite and answered all my questions. I plan to use Alberta Carpet Cleaning again as I am very satisfied.

My wife called the company ordering a carpet cleaning for a 4 bedroom house. They quoted $149 for the service and got an additional $20 off for a coupon that we have been asked to provide to technician. The date was set and the technician showed up in time, I went with him through the house and confirmed the price of $129 after providing a coupon. The job took about an hour to complete when a the end I was asked to pay more than a double the total of $270. I asked the technician for a breakdown and he told me that there are an extra charges for the closet which is part of the room , for the hall and stairs. I was telling him that my wife didn’t tell my anything about these charges and I couldn’t check this with her as she is not using the phone at workplace. I asked the technician why he didn’t tell me anything about the extra charges when confirmed the price of $129, he said that this is not his job and the customer service should have been advise us at the time of the order and there is nothing has to do but to pay the bill as the job is done anyway. He told me that customer service will credit us if they didn’t inform us about an extra charges and this is how it works and the bill should be fully paid. He handed me some ppwk to sign telling that is for the job that has done and collected the payment . I talked to my wife at her break a few hours later and she confirmed that no one advised her about the extra charges that may occur and once she called the office , they told her that she as the customer was supposed to ask it and the customer representative that took the order was on training and probably forgot to inform. They are note ready to issue a credit for a difference as they keep telling that the job already done. I filed a complaint on BBB and will take the company to the court for having them credit the difference. My recommendation to stay away from this company, this is nothing more than another rip**f, very disappointed.

1 arm chair and carpet cleaned did a great job today. The technician was on time and completed work to my total satisfaction. i would recommend this company to my friends.

They cleaned the carpets in one of my revenue properties . The cleaner was very rude and unfriendly. He even told me off for not answering the door fast enough. He said he was instructed to leave if people don't answer the door within 5 minutes of his arrival. When I asked him a question about the final bill, he refused to answer, and just took off. I called their office 5 times, and left my number. No one ever returned my calls. These are brand new expensive carpets I had installed one year earlier, and I don't know what they did, but the carpets stretched after their cleaning, and have to be repaired. Don't trust these guys.

The two gentlemen did a Quick but thorough job on the furnace and the duct cleaning. Did a very excellent job on the furnace. I was very satisfied with their service

Aljhon arrived promptly, explained the process and went to work. He was very detailed and informative regarding the work. We have lots of pets and while they run everywhere, our home now looks and smells like new! Very pleased with the work he did! Highly recommended!
Thank You!

They were very professional and quick. They explained the process and maitenence very well and told us about DIY upkeep for cleaning filters. I would reccommend them to anyone who needs their furnace cleaned. Thanks Alberta Carpet Cleaning!

We recently had both our carpet and furnace cleaned by this company. In fairness, they did do a good job so I have no complaints there. However, the final price was CONSIDERABLY more than what was quoted on the phone. I had expected the bill, based on the phone quotes, to be around $600.00 but it ended up being double that. When they showed up at the house they started explaining how everything is extra. And then, they still continued with a hard sell, trying to convince us to get special treatments, furnace filters and so forth. We are certainly not happy about this and would not recommend on this basis. Others had also warned us about this aspect of this company. The previous carpet cleaner that I had used and was very happy with (unfortunately not available in December) charged exactly what was quoted.