Alberta Carpet Cleaning (Calgary)

Carpet & Rug Cleaning & Repairing
3343 - 44 Avenue SE Calgary AB T2B 3K6
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Carpet & Rug Cleaning & Repairing
Alberta Carpet Cleaning (Calgary)
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76%

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Reviews for Alberta Carpet Cleaning (Calgary)

Average customer rating:
8.1 10 (66 reviews)

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Marie
Marie
1 review Calgary, AB
0/10

Dishonest and unhelpful customer service

Was told they'd clean our rug and have it back in 2-3 weeks.
We called 4 weeks later and were told they left a message with us , which never happened and that it could be delivered in another week.
If that wasn't satisfactory to us we could come and pick it up.
Very rude and poorly handled.

1 of 1 people found this review helpful.
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Company Response

Hi Marie,
We would like to first thank you for your feedback and secondly apologize as this does not reflect the level of customer service we strive for in every call. We have taken actions to improve our operation based on your experience.
Thank you again and our sincerest apologies,

Joanne H in Calgary
Joanne H in Calgary
2 reviews Calgary, AB
10/10

Carpet Cleaning

I had my carpets cleaned by this company. Technician, Derek showed up on time, he was polite and courteous, followed all the Covid protocols , protected my hardwood floors and wall corners. He worked very efficiently and did an excellent job cleaning my upstairs carpets and stairs. Highly recommend this technician and company.

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Company Response

Joanne it was our pleasure :) Thank you for recommending us!

Private User
Private User
Private User reviews Calgary, AB
1/10

Terrible customer service

I’ve used this company over the last 11years and it’s always been good until now. I just needed my stairs and a love seat cleaned, they said I’d be charged the $99 minimum for carpet cleaning even though it was just stairs, and $79 for the love seat. Expensive, but I agreed.
When he left I realized he forgot five stairs(the upper part of our split level). I immediately called and was told they would talk to the technician and get back to me, no call back. Called the next day, same thing, no call back. I ended up emailing and finally got a call. The girl obviously didn’t believe me saying there was 20 stairs, but there’s 25 in my house. She said the $99 only covered 13 stairs and I got 7 for free, that’s not what I was told and that would mean they charge over 7.50/stair, crazy! She said if I wanted them to come back and clean the remaining five stairs would be charged another $99!
I’ll never use them again.

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Company Response

Hello there,
since this review is anonymous we are not able to check any of our records.
This does not reflect the standard of customer care we offer our clients nor the promise of service we adhere to. I would please advise to call us and ask to speak to Sam the manager in turn to rectify all of your concerns.
We sincerely apologize for this back and forth, and are waiting for your call.
Thank you,

Private User
Private User
Private User reviews Toronto, ON
0/10

Not natural like they say. Worst recovery from a bad situation

Alberta home services came to my house to do my basement carpets. After they left My daughter had a severe allergic reaction all over her body that put her in the hospital. (Her bedroom is in the basement). Many steroids later we got her under control and not knowing what happened I thought back to what happened that day and the only change was the carpet cleaning. I asked them about their cleaning solution which they said was natural and green but after seeing the msds from them I realized it was not. They had very little compassion for the situation and were happy to stand by their product and tell me that it must be me and our house with fairly new carpet that was the issue.

If you have any health problems, asthma or allergies this probably isn’t the right company. I have had my carpets cleaned before and never had a reaction. They did nothing to help us feel better about the situation.

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Company Response

We take all customer concerns seriously and empathize with the situation that occurred,

We work with the world-leading manufacturer of green cleaning products and have entrusted the use of their selection of products, as part of our professional services. We supplied the MSDS on the product used, to help validate the absence of any toxicological components. We believe that this situation is more coincidental rather than conclusive on the association of our cleaning service or product, to the described health situation that occurred.

We welcome further discussion with our management team, to assist with bringing an understanding of the situation.

Thank you,

josee in Calgary
josee in Calgary
1 review Calgary, AB
10/10

Carpet cleaning

First time with that company. There were on time at my home. Really professional and polite. They took time to answer my questions. It took one hour to do the job. Si I can tell it’s been done really good. The orice is really affordable as well. I recommend that company to anyone. Good job

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Company Response

Thank you Josee! :) Alberta Carpet Cleaning (Calgary)

Daryl Radomsky in Calgary
Daryl Radomsky in Calgary
1 review Calgary, AB
10/10

Carpet Cleaning

It had been a while since I had the carpet in the house cleaned. Alberta Carpet did a great job and our technician Mike was terrific. When I contact Alberta Carpet again, I will be sure to ask for Mike. He was very informative and helpful and easy to communicate to. He did a great job!

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Company Response

Thank you Daryl! Alberta Carpet Cleaning (Calgary)

Private User
Private User
Private User reviews Calgary, AB
10/10

FANTASTIC CARPET CLEANING JOB BY BOBBY

BOBBY WAS VERY PUNCUTAL ARRIVING AT OUR HOME RIGHT ON SCHEDULE, EXPLAINING THE PROCEDURES, OPENING WINDOWS TO ASSIST IN DRYING THE CARPET, AND CONFIRMING THE PRICE. ANY STAINS THAT HE ADVISED DID DISAPPEAR. WE WERE VERY PLEASED WITH OUR NEW CLEAN CARPET, AND WOULD RECOMMEND HIM AND ALBERTA CARPET CLEANING AGAIN.

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Company Response

Thank you! Alberta Carpet Cleaning (Calgary)

Terri in Calgary
Terri in Calgary
1 review Calgary, AB
10/10

Carpet Cleaning

Alberta Carpet Cleaning did not disappoint. Timothy was punctual, pleasant and efficient. The whole process was done within an hour and a half and my carpet looks so much better now. Very pleased with the company and their customer service. Highly recommend

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Company Response

Thank you so much Terri! Alberta Carpet Cleaning (Calgary)

Healthwise in Calgary
Healthwise in Calgary
1 review Calgary, AB
10/10

Carpet cleaning / spot stain remover.

Antony Chan, the Carpet Cleaning Technician was efficient, professional and gave some great tips for maintaining a carpet. Great effort in removing a stubborn stain caused by people who previously lived here.

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Company Response

Thank you for recommending us! Alberta Carpet Cleaning (Calgary)

Private User
Private User
Private User reviews Calgary, AB
9/10

Carpet cleaning

We got a whole house carpet cleaning package from r our home August 14/18. They phoned letting us know the approximate time they will arrive and were quite prompt. Spot cleaning was doing me well prior trip carpet cleaning. Very professional and good work.

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Company Response

Thank you for recommending us! Alberta Carpet Cleaning (Calgary)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alberta Carpet Cleaning (Calgary)

Family owned and operated since 1986, Alberta Carpet Cleaning combines carpet and upholstery cleaning expertise with meticulous customer service that has garnered a the Consumer's Choice Award for Business Excellence—its since 2003 as well as the Top Choice Award and the Calgary Herald Reader's Choice Award since 2012.

Our experienced technicians regularly attend training programs to keep updated on the latest in the industry standards to ensure the highest level of service is performed in your home. Industry leading training, rigorous hiring standards, the best equipment and generous compensation to our staff allows Alberta Carpet Cleaning to deliver consistent service and a great value.

CATEGORIES
Carpet & Rug Cleaning & Repairing
SERVICES
Carpet Cleaning Residential Carpet Cleaning Commercial Carpet Cleaning Area Rug Cleaning Upholstery Cleaning
BRANDS
Alberta Carpet Cleaning
STYLES
Thermorinse truck mounted cleaning technology- detergent free, family safe and pet friendly cleaning. Eco-friendly and environmentally safe cleaning products.
SPECIALITIES
- Heavily stained carpets - Pet Stains Removal - Odor Removal - Anti-microbial treatment - Stainshield Protector (prevents further staining) - Mold / Mildew Treatment
WEBSITE
https://www.albertacarpetcleaningcalgary.ca/
YEAR ESTABLISHED
1986
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Visa, MasterCard or Cash
MEMBERSHIPS
IICRC, COR, Canada Green Program, BBB A+
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
30 Days - Workmanship Warranty
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