Alberta Carpet Cleaning (Calgary)

We had Aljhon come in and clean our carpet on November 17th. We feel that he gave us the best carpet cleaning that we ever had. We would have Aljhon come in again anytime to clean our carpets!

We recently had our furnace and ducts cleaned by Alberta Furnace / Carpet Cleaners. The service from start to finish was exceptional and the on-site technicians were the most honest and truthful that I've ever hired. I would highly recommend their services to anyone.

I was really impressed with this service. The technician (didn't get his name) was 10 minutes early and did a fantastic job on my carpets and was in and out in about 1 1/2 hours. Will absolutely use again.

Very friendly when booking appt and the rep who came to my house to do the work too, he was on time...furniture looks fabulous.
Thank you and I recommend this company.

My experience with Alberta Carpet Cleaning started out really well. We have a three story townhouse we are prepping to sell and wanted to get the carpets cleaned while we were away for the weekend.

After booking the appointment the office had no problem with us leaving a key outside of our house for the tech to use and get in. The instructions were for him to enter the house, review the work to be done and call me with a full quote, perform the work, and then leave through our garage so that our key wouldn't be outside of the house for longer.
From here, some communication issues started to happen. The confirmation phone call went to our house phone even though I requested all communication to go to my cell phone. I was able to get the message before the office closed so I called back to confirm and didn't lose my appointment. The time I was told was that he would arrive between 8-9AM so I was expecting a call by shortly after 9AM to let me know that he arrived and the total cost. I called the office at 10AM to inquire about what was going on as I hadn't received a call and was told the technician would arrived between 11-12PM so I continued waiting. Ended up calling the office again at just before 12:30 wondering where the technician was and he called me shortly after saying he arrived. As requested he gave me a full quotation before starting work and told me it would take approximately 2.5 hours to complete. I approved the work and requested he contact me before leaving my house so I can confirm that he exits properly.
I ended up calling him at 4PM as I hadn't heard anything yet in regards to his status and it turns out he finished 45 minutes later and didn't call me. He stated that the office was supposed to call me, which they didn't. He also didn't leave through the garage as requested and just put our key back outside.

We arrived home the next day to find the carpets were clean however still damp. The typical measures I've read about in other reviews are for the technician to open the windows (if weather permits, which it did not), turn on the furnace fan, turn up the heat inside, and turn on any fans to help with air circulation. None of this was done so we ended up having to do this on Sunday to finish drying the carpet and to vent the wet carpet smell out of the house.

Overall, we are happy with the cleaning that was done, just the overall customer service experience was quite poor. Likely would not use this company again despite the other high reviews they typically get

Received damage to my wall during a carpet cleaning service. The cleaner took the part of the door frame with them with out informing us. The real hassle started when I tried to get it rectified. They attempted to fix but the quality was poor and they caused a stain on the carpet with one of the products used in the attempted repair. They fixed the stain and told me they would get back to me to send someone else out to improve the repair from the original damages door frame. Never heard from them again. Called back after a month or maybe 2 months. Never returned my call about 4 or 5 times. Finally got there managent on the phone I just asked for my money back from the original carpet cleaning as I could not continue to work with them on rectifying this properly. They sent me a cheque. I realized the next day I should have at least asked to have them pay for the repair once I got it done my self. Called back and left a message for them to call me but no one called me back. I would just say if you use them hope nothing goes wrong as they do not handle problems well. At least not in my case.

Got a reasonably accurate estimate to shampoo 3 bedroom, walk in closet, a family room, hallway and stairs with landing. Was able to book within 3 days of calling and it was on Thanksgiving so didn't need to take time off. The cleaner showed up on time and did a pretty thorough job. Sanitized all the carpeting and even went over some problem areas a few times to get them clean. End price was as quoted and even got a follow up call the next day. Would definitely recommend.

B.J. cleaned our carpet and our patio furniture cushions today. He did a thorough job, and my husband and I are very pleased with the results. It all looks new again!

Our Lounge is a very busy lounge and the carpet and chairs see over 125 curlers per night from Sept to March. Today - August - BJ came and cleaned the carpet and chairs and it is gorgeous. Clean and bright and he spent extra time on stains. Great job and I would recommend BJ for home and commercial cleaning for sure!!!

Awesome service beginning to end, friendly phone staff, showed up right on time, gave tips and tricks to help after the clean and did a FANTASTIC job cleaning our carpets! BJ is a definite asset to your company!