Duct Dudes Duct Cleaning And Furnace Services Ltd

Duct Cleaning
3131 4th ave west Vancouver BC V6K 1R6
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Duct Cleaning
Duct Dudes Duct Cleaning And Furnace Services Ltd
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97%

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Reviews by rating (past 12 months)

Reviews for Duct Dudes Duct Cleaning And Furnace Services Ltd

Average customer rating:
9.9 10 (277 reviews)

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Emiliano88 in Vancouver
Emiliano88 in Vancouver
1 review Vancouver, BC
10/10

Great service!

Duct Dudes gives an excellent service! You have great communication with them, give you all information you need and are very efficient. I am very pleased with their service and really recomend them.
Our townhouse complex will be using them every time we need our dryer ducts to be done.

Approximate cost of services:
$819.00
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Company Response

Hi Emiliano,
This is Jason from DuctDudes, thank you so much for the awesome review and we are looking forward to doing the dryer vents for you in the near future. I hope you and your family have a happy holidays and we are here whenever you need us.

Jason W
DuctDudes

Billhenry in North Vancouver
Billhenry in North Vancouver
1 review North Vancouver, BC
10/10

Great Service

Very thorough service, it now feels like I have a well cleaned system. Jason is very knowledgeable, is equipped with the latest gear and arrives on time. He’s very careful around your home, and to top it off he is very personable.

Approximate cost of services:
$400.00
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Company Response

Hi Bill,
Thank you for taking the time to leave feed back on my services. I appreciate your business and I look forward to being of service again in the future. I wish you and yours a happy holidays

Kind regards,

Jason W
DuctDudes

Alicia S from Burnaby
Alicia S from Burnaby
6 reviews Burnaby, BC
10/10

Furnace and duct cleaning

We hired Duct Dudes to clean the duct system in our home and complete whatever maintenance was required on our furnace. It had probably not been done in years (we had recently purchased the home). The system now works beautifully, we actually have air circulating in our home. All the access points were patched well. They walked me through any issues and showed me how to clean our filters. I highly recommend this company. They are professional, respectful, thorough, and fairly priced. Sorry it took me a while to write a review.

Approximate cost of services:
$1,000.00
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Company Response

Hi Alicia,

Thank you for such a great review of your experience with my business. I appreciate your business and look forwards to being of service again in the future.
Have a good day!

Jason W :)

Private User
Private User
Private User reviews Vancouver, BC
10/10

Duct Cleaning

Incredible customer service and responsiveness.
This is the second time I have hired Duct Dudes and both times I have been so happy I did.
We recently had Jason and his team come to our home for a scheduled cleaning-he walked me through the process and gave great care to ensure I knew exactly what to expect. Our house has tenants and we needed to reschedule last minute - his team was very accommodating and understanding.

Approximate cost of services:
$350.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi,
Thank you for taking an interest in my services and leaving this review :)
I look forward to doing an awesome job on the cleaning of the duct system in your home.
Have a great day!

Jason
DuctDudes.ca
6042203015

Private User
Private User
Private User reviews Vancouver, BC
10/10

Furnace and duct cleaning.

I didn't have my ducts cleaned for many years. I know they were really bad. I appreciate the care and the service that Ductdudes supplied. They called the night before to confirm their arrival time, and again that morning. They explained all the steps in the process and proceeded in a professional and thorough manner to do the job. They pointed out other work that needs to be done, i.e. replacing the hot water tank. I would gladly recommend them to friends and acquaintances.

Approximate cost of services:
$400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi,

Thank you again for using my services.
I appreciate your business
I'm here if you need any help with anything in the future.
Have a good day :)

Jason and Jenna
DuctDudes

Egroeg in Surrey
Egroeg in Surrey
3 reviews Surrey, BC
4/10

Disappointed

We chose this company based on high HomeStars rating but unfortunately found ourselves disappointed after the work was done. Jason was very proud of his new truck and it really looked like a great piece of equipment providing required vacuuming and blowing power and in fairness I'm generally satisfied with cleaning performed. However I'm very upset with Jason's and his assistant's attitude during work and after - he initially announced he didn't mind me watching what they were doing and I did follow them around the house since wasn't familiar with duct cleaning procedures at all but afterwards he repeatedly offended me accusing of watching him like a hawk, his assistant did a quite sloppy job of wrongly repositioning air filters in vents and on the next day we found out the cleaning operation knocked off a pipe connector to one of the branches and Jason didn't even care to reinstall it; later he offered to come to fix it but denied it was his fault. We decided not to bother avoiding unpleasant interaction again and managed to fix it ourselves but overall I certainly feel Jason deserves only low marks for his service at our place, no way we will hire him again or recommend to anyone.

Having said that I wish Jason future success in his business nonetheless, he is a young and hard working guy surviving in this highly competitive industry, I hope and believe over time he will be OK after taking care of unfortunate mishaps here and there.

Approximate cost of services:
$325.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Egroeg,

I appreciate your wife contacting me and choosing my services.
Thank you for mentioning that you were generally satisfied with the duct cleaning process we preformed at your home.
I understand that you are upset and apologize for any misunderstanding.
Just to clarify we in fact do not offer services where by we install filters in vent covers. Jenna my assistant had put the filters that you supplied in your duct covers as per your request as a courtesy.
I apologize on her behalf if they were not put in to your satisfaction.
I spoke to your wife two days after we did the work at your home. During our conversation and after reviewing the photo of the vent connection of which she sent by email. I am confident that the duct in the photo was not removed do to my duct cleaning process. I mentioned that you had been following us around and inspecting our work thoroughly during the entire process and final clean up and I was sure one of us would have seen it. After explaining my reasons for this in detail to her over the phone she conferred with me at which point I offered to come by the same day to locate and install the vent connection. She text me shortly after and said that she was able to reconnected it.
I take pride in the work I do and just as important to me is developing positive relationships with my customers.
I appreciate your review and with it will look to improve my customer's experiences moving forward.

Thank you for using my services.

Kind regards,

Jason W
DuctDudes

Samantha Slade in West vancouver
Samantha Slade in West vancouver
3 reviews West Vancouver, BC
10/10

Exceptional Customer Service!

WOW - exceptional service! We moved into our new house this Summer and have been undergoing renovations. We hadn't fired up the furnace yet as we knew the air ducts would be full of debris/sawdust/etc. and needed to get them cleaned first. With the change in weather recently our hardwood flooring installers said we had to heat the house as it was affecting the wood/glue for our installation. Sure enough, I turned on the thermostat today - nothing. I found Duct Dudes on HomeStars and called Jason explaining that I urgently needed to heat the house. Although busy all day with calls, Jason called me between jobs and tried to walk me through trouble-shooting the system. As nothing appeared to work, he came over at the end of his day, checked the furnace explaining each item as he went and discovered the problem was just a blown fuse. He instructed me to go and purchase a replacement fuse and asked me to let him know if it worked...then departed without charging me for his time!? As I require duct cleaning and furnace servicing, I won't hesitate to contact Jason...you just don't see this type of service anymore! He genuinely cares about his customers, has a pleasant, positive attitude - he's the best!

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Samantha,

Thank you again for taking an interest in my services.
I was happy to help and I look forward to providing my duct cleaning services for your home.
I appreciate you taking the time to leave this awesome feedback.
Have a great day! :)

Kind regards,

Jason
DuctDudes

Surita
Surita
1 review Vancouver, BC
10/10

Duct and dryer cleaning

I can't say enough about the quality, attention to detail, and exemplary customer service I experienced working with Jason at Duct Dudes. I can see now why he is so in demand! He explained everything about the process so clearly, demonstrated incredible patience as we fumbled around trying to figure out the power source for our furnace, was totally committed to a thorough cleaning of our vents and dryers, and gave us an honest assessment of what we need to do with our furnace and vents in the future. I called around a lot trying to learn about this industry and found myself confused and frustrated after many of those encounters. It was so refreshing to work with someone who is so knowledgeable, who deeply cares about his craft and high quality workmanship, and who genuinely cares about the health and well being of his customers. He is also just a lovely person! Honestly, I got a little teary at the sight of my clean furnace and the sound of all that garbage being sucked up. There aren't enough stars in the world for you Jason! Thank you!

Approximate cost of services:
$393.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Surita,

I appreciate this amazing review!
Than you again for using my services.
I appreciate your business.
Have a good winter season.

Kind regards,

Jason W
DuctDudes

Emilija in Squamish
Emilija in Squamish
1 review Squamish, BC
10/10

Vent Cleaning

Jason was so friendly and knowledgeable and explained the whole process to us once he arrived. He was quick and efficient and we feel so much better knowing our heating vents are clean and ready for the colder weather. Will definitely recommend The Duct Dudes to all of our friends!

Approximate cost of services:
$400.00
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Company Response

Hi Emilija,

Thank you. For using my duct cleaning services.
I appreciate your business.
I look forward to working for you again in the future.
Have a good winter season.

Kind regards,

Jason
DuctDudes

sweeny99 in Coquitlam
sweeny99 in Coquitlam
2 reviews Coquitlam, BC
10/10

Duct and Dryer Vent cleaning

Thank you Jason. The company out preforms the leading companies with knowledge and consciousness. I had contacted the leading companies and found that the answers did not compare to Jason's. Once he completed the job I was more than happy. I will make this short. Yes, I be calling DuctDudes in the future.

Approximate cost of services:
$400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hi thank you again for your business.
I appreciate you choosing my company for your duct cleaning needs.
I look forward to being of service again in the future.
Have a good day.

Kind regards,

Jason
DuctDudes

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Duct Dudes Duct Cleaning And Furnace Services Ltd

DuctDudes is an owner operated duct cleaning and HVAC mechanical company serving the greater Vancouver area. As an owner operated business you are hiring the main dude who has a passion and vested interest in the services we provide. Our technicians are certified and licensed to work with and around ...
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