HomeStars  >  Duct Cleaning in West Vancouver  >  DuctDudes Duct Cleaning and Furnace Services LTD
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98%

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Reviews by rating (past 12 months)

Reviews for DuctDudes Duct Cleaning and Furnace Services LTD

Average customer rating:
9.9 10 (261 reviews)

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Anna in Garibaldi Highlands
Anna in Garibaldi Highlands
1 review Garibaldi Highlands, BC
10/10

Furnace maintenance and duct cleaning

Very professional service.
Jason explained in detail exactly what he was going to do and then executed the service in an efficient and expert manner. Highly recommend this company. Thank you

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Company Response

Hi Anna,
Thank for this review of my services.
It was a pleasure working for you.
Have a great spring and summer season!
Kind regards,

Jason w
DuctDudes

Jerry in Burnaby
Jerry in Burnaby
1 review Burnaby, BC
10/10

Great Customer Service and Cleaning

- Easy to speak with and setup a date (Oct 2017)
- Called earlier during service window
- Described process and provided further video info
- Described work performed for our understanding
- Finished quickly
- Took time to educate us on some furnace questions we had from what the previous owners of our home did
- Pleasure to deal with Jason and Jenna

I am very sensitive to all manners of dust and pollen and especially post renovation did everything I could not expose myself or my children to the forced air. After Jason's work I could notice the cleanliness of the forced air from our ducts and sleep a lot better.

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Company Response

Hi Jerry,
Thank you for such a great review.
It was a pleasure working for you.
I look forward to being of services again in the future.
Kind regards,

Jason Williams
DuctDudes

sar.dean78 in Surrey
sar.dean78 in Surrey
1 review Surrey, BC
10/10

Duct cleaning

My wife found this group and wow, really impressed by their friendliness and professionalism as they were approachable with any questions and considerations. They did an amazing job. Noticed a considerable difference once the ducts were cleaned well worth the service.

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Company Response

Hi Dean,

Thank you for choosing my services.
I appreciate you leaving this positive review of my services.
I wish you and your family a Merry Christmas and a Happy New Year.

Kind regards,

Jason
DuctDudes

Private User
Private User
1 review New Westminster, BC
8/10

Duct cleaning and furnace check

This is the second time I've hired Jason for cleaning furnace ducts and checking the furnace. He came on time, with a prior call to remind me of the appointment time, and happily explained exactly what he does, wasting no time getting to work with his excellent modern equipment. Jason is a respectful communicator, and appears to love this work to which he is carefully committed. I have been pleased with the outcome of his work each time and wish him success with his important work.

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Company Response

Thank you for your review.
Happy to hear you are satisfied with my services
Kind regards,

Jason
DuctDude

Emiliano88 in Vancouver
Emiliano88 in Vancouver
1 review Vancouver, BC
10/10

Great service!

Duct Dudes gives an excellent service! You have great communication with them, give you all information you need and are very efficient. I am very pleased with their service and really recomend them.
Our townhouse complex will be using them every time we need our dryer ducts to be done.

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Company Response

Hi Emiliano,
This is Jason from DuctDudes, thank you so much for the awesome review and we are looking forward to doing the dryer vents for you in the near future. I hope you and your family have a happy holidays and we are here whenever you need us.

Jason W
DuctDudes

Billhenry in North Vancouver
Billhenry in North Vancouver
1 review North Vancouver, BC
10/10

Great Service

Very thorough service, it now feels like I have a well cleaned system. Jason is very knowledgeable, is equipped with the latest gear and arrives on time. He’s very careful around your home, and to top it off he is very personable.

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Company Response

Hi Bill,
Thank you for taking the time to leave feed back on my services. I appreciate your business and I look forward to being of service again in the future. I wish you and yours a happy holidays

Kind regards,

Jason W
DuctDudes

Alicia S from Burnaby
Alicia S from Burnaby
6 reviews Burnaby, BC
10/10

Furnace and duct cleaning

We hired Duct Dudes to clean the duct system in our home and complete whatever maintenance was required on our furnace. It had probably not been done in years (we had recently purchased the home). The system now works beautifully, we actually have air circulating in our home. All the access points were patched well. They walked me through any issues and showed me how to clean our filters. I highly recommend this company. They are professional, respectful, thorough, and fairly priced. Sorry it took me a while to write a review.

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Company Response

Hi Alicia,

Thank you for such a great review of your experience with my business. I appreciate your business and look forwards to being of service again in the future.
Have a good day!

Jason W :)

Private User
Private User
1 review Vancouver, BC
10/10

Duct Cleaning

Incredible customer service and responsiveness.
This is the second time I have hired Duct Dudes and both times I have been so happy I did.
We recently had Jason and his team come to our home for a scheduled cleaning-he walked me through the process and gave great care to ensure I knew exactly what to expect. Our house has tenants and we needed to reschedule last minute - his team was very accommodating and understanding.

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Company Response

Hi,
Thank you for taking an interest in my services and leaving this review :)
I look forward to doing an awesome job on the cleaning of the duct system in your home.
Have a great day!

Jason
DuctDudes.ca
6042203015

Private User
Private User
1 review Vancouver, BC
10/10

Furnace and duct cleaning.

I didn't have my ducts cleaned for many years. I know they were really bad. I appreciate the care and the service that Ductdudes supplied. They called the night before to confirm their arrival time, and again that morning. They explained all the steps in the process and proceeded in a professional and thorough manner to do the job. They pointed out other work that needs to be done, i.e. replacing the hot water tank. I would gladly recommend them to friends and acquaintances.

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Company Response

Hi,

Thank you again for using my services.
I appreciate your business
I'm here if you need any help with anything in the future.
Have a good day :)

Jason and Jenna
DuctDudes

Egroeg in Surrey
Egroeg in Surrey
3 reviews Surrey, BC
4/10

Disappointed

We chose this company based on high HomeStars rating but unfortunately found ourselves disappointed after the work was done. Jason was very proud of his new truck and it really looked like a great piece of equipment providing required vacuuming and blowing power and in fairness I'm generally satisfied with cleaning performed. However I'm very upset with Jason's and his assistant's attitude during work and after - he initially announced he didn't mind me watching what they were doing and I did follow them around the house since wasn't familiar with duct cleaning procedures at all but afterwards he repeatedly offended me accusing of watching him like a hawk, his assistant did a quite sloppy job of wrongly repositioning air filters in vents and on the next day we found out the cleaning operation knocked off a pipe connector to one of the branches and Jason didn't even care to reinstall it; later he offered to come to fix it but denied it was his fault. We decided not to bother avoiding unpleasant interaction again and managed to fix it ourselves but overall I certainly feel Jason deserves only low marks for his service at our place, no way we will hire him again or recommend to anyone.

Having said that I wish Jason future success in his business nonetheless, he is a young and hard working guy surviving in this highly competitive industry, I hope and believe over time he will be OK after taking care of unfortunate mishaps here and there.

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Company Response

Hi Egroeg,

I appreciate your wife contacting me and choosing my services.
Thank you for mentioning that you were generally satisfied with the duct cleaning process we preformed at your home.
I understand that you are upset and apologize for any misunderstanding.
Just to clarify we in fact do not offer services where by we install filters in vent covers. Jenna my assistant had put the filters that you supplied in your duct covers as per your request as a courtesy.
I apologize on her behalf if they were not put in to your satisfaction.
I spoke to your wife two days after we did the work at your home. During our conversation and after reviewing the photo of the vent connection of which she sent by email. I am confident that the duct in the photo was not removed do to my duct cleaning process. I mentioned that you had been following us around and inspecting our work thoroughly during the entire process and final clean up and I was sure one of us would have seen it. After explaining my reasons for this in detail to her over the phone she conferred with me at which point I offered to come by the same day to locate and install the vent connection. She text me shortly after and said that she was able to reconnected it.
I take pride in the work I do and just as important to me is developing positive relationships with my customers.
I appreciate your review and with it will look to improve my customer's experiences moving forward.

Thank you for using my services.

Kind regards,

Jason W
DuctDudes

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about DuctDudes Duct Cleaning and Furnace Services LTD

DuctDudes is an owner operated duct cleaning and HVAC mechanical company serving the greater Vancouver area.
As an owner operated business you are hiring the main dude who has a passion and vested interest in the services we provide.
Our technicians are certified and licensed to work with and around your gas powered heating and cooling systems.
Our duct cleaning equipment is the most powerful and update in our industry leaving your furnace and air ducts free of dust and allergens.
We offer upfront all-inclusive rates with no hidden costs or back end fee’s“The price you receive is the price we honor”.
We pride ourselves on providing the best possible cleaning of your Air Ducts and furnace. For your peace of mind if not satisfied with our service within 30 days we will return to clean your air ducts again.
Our customer reviews are the driving force behind the success of our business and we keep this in mind with every home and business we service.
The health of our community is important to us and as such DuctDudes donates 5% of all profits annually to the BC Lung Association to help fight respiratory illness.

CATEGORIES
Duct Cleaning
PRODUCTS
Lennox Furnaces and heat pumps, John Wood hotwater tanks,
SERVICES
Duct Cleaning, Furnace Cleaning and repair. Installations of now furnaces and A/C, Dryer Vent Cleaning
BRANDS
Lenox, John Wood, American Standard,
SPECIALITIES
Duct Cleaning, Dryer Vent Cleaning, Repair and maintenance of Heating and/or Cooling systems, Installations of heating and cooling equipment.
WEBSITE
http://ductdudes.ca
YEAR ESTABLISHED
7
NUMBER OF EMPLOYEES
2
RETURN POLICY
Based on service or products
PAYMENT METHOD
Chq, Cash, Visa,debit
LICENSES
Licensed Gas technician
MEMBERSHIPS
BBB, Homestars,BC Gas Safety
LIABILITY INSURANCE
Yes
DIPLOMAS
BCIT gas technician
WORKERS COMPENSATION
Yes
BONDED
Yes
WARRANTY TERMS
Based on services rendered
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.