We have chosen Fujitsu Heat Pump simply based on its excellent product along with a lot of research.
On the date of sale you have represented Fujitsu on reputation with your sales pitch confirming the Best of the Best.
We include a review of the past 2 years of your services to so many problems we have encountered. Keep in mind, the levels of Fujitsu representation along with quality of some of your services, as part of a respective customer feed back to ensure proper Fujitsu representation and customer satisfaction.
With all respect we are sure you appreciate such.
In your files you have all our contacts with our concerns which most show relations to installation errors.
Date of sale you informed us you will mount the dual unit on the West wall of the house which we did not agree with, due to our research, ensuring us it would be Whisper Quiet. You see, customer was right.
Beginning of noise disasters for a long periods of time thus unable to use the until until removed from wall. You installed a cheap stand which also needed replacement along with other stuff like mickey mouse not levelled platform and no rubbers installed.
On the other services, of noise concern, Your technician was over and on a return walk to truck he also heard a nasty BANG which led to adding additional lengths of lines. That reduced the crazies, but still unacceptable. Talk about weird noises later. We have describe the noises many time in the past.
An entire summer without AC as the unit was pushing in tons of humidity.
Of course as anyone would think that Fujitsu is not a good product after all.
As you recall we kept pushing for service, which you did form an army to visit us which included, two Fujitsu CEO’s, a humidity expert and your expert technicians.
What Happened that day?
- one CEO just stood there and was taking photos of a deer in the back field
- the other one pulled out a measuring tape and measured the wall..
that was it. About 10-15 mins.. which your technician, also witnessed.
- two technicians just watched.
- humidity expert talked about humidity and blamed our home as it was too much for Fujitsu units to handle.
All in all recommended to go back to our old system of using our portable dehumidifiers.
Your Technicians agreed.
Conclusions was the units are working as Fujitsu designed and all running normal..
NOTHING IS WRONG!
Now our thoughts are heavily swayed to believe Fujitsu should have been our last choice. Sure was giving Fujitsu a BAD NAME!
But we were unable to stick to that thought.
We kept asking for service your Technicians must have cleared his mind and found the problem... with a red face he admitted to us that he mixed up the wiring.. therefore .. IT WAS INCORRECTLY WIRED! And the experts and CEO didn't see that... Well Thanks a lot!!
What does that say about your above experts?
Back to crazy, unacceptable noises.. Your visits outcome was always the same, while standing here and there, all is normal.. Good Bye!
You didn’t even try to find a potential culprit.
We decided on a second opinion on the noise problems.
We sent you a copy of their findings and recommendations March 4th 2020.
March 7th 2020, Your technician came over and found all is well and Fujitsu is normal. You didn’t even attempt to try their recommendations. Dated March 4th 2020.
Even with the extra cost, we decided to hire them, as we didn’t believe Fujitsu to be responsible for such.
We attach their description of work done. Invoices March 23 and April 6th 2020.
You were not interested nor concerned about the in-line set..???... but that was your professional decision on representing Fujitsu, customer satisfaction.
While in fact... They found the in-line charge to be extremely low.
Only weighted out at 25oz. When factory charge calls for 4 lbs 3 oz to run properly... Also installed rubber pads under the unit.
To this date we are happy with Fujitsu. Minor sounds are acceptable.
THANK YOU to the other company, for true expertise is what we say!
We have endured tons of aggregation, miseries and upsets with your deal and has been extremely hard on us older folks. Keep in mind the trust we had in Fujitsu. Just buy and enjoy trouble free investment.
The other company had to charge us a total of $943.69 to correct your errors.
We find it just and fair to ask you to send us the above amount. We are sure Fujitsu will be glad as well.
You see Tom.. sometimes one needs to listen to the customer.
In a small reply, dated March 9th 2020, of our on going noise complaints.
Tom Strongly states “CASE CLOSED”
note.. warranty expires March 15th 2020. our comments.. thus guy has been a nightmare to us .