I was first expecting a small repair to fix a hole around the chimney that caused a leak into my bathroom. When the lead roof person when up on the roof, he found that I required half my roof to be re-shingled. I had no experience with roofing and had to trust that they were telling me the truth. I have heard horror stories about roofing fiasco.
I was given a quote and an expected start period (one week). The team lead person contacted me within that week and began work within the expected time frame.
The work was done quickly and timely (as far as I could tell, since I am on the ground and ignorant it is hard to determine what is going on. There was a lot of activity and things moving up and down the roof. I was amazed, after half a day and they said they were done!
Here are the best parts:
1. They stuck to the quote - I later found out that there was extensive legacy errors on my roof. Such as the previous owners shingled over a hole (in other words, did not plywood and the hole was over an opening to my attic) which Zaza found,. fixed with plywood and shingles. The vent work was included in the quote, yet they found a condemned one, removed and repaired the hole, while upgrading the two required vents.
2. They found that the chimney (the original problem) was without a boot nor a skirt (a very bad thing), so they bought, installed, and remedied that problem.
3. There was no mess. At all. They arrived, moved potted plants and other things (I did not have to prepare for them) to prepare the work area. Once done there was nothing to be cleaned up. Boots off when came in side without having to be asked. Very tidy and polite workers.
4. Zaza owner, Fred, coordinated the whole process and checked in once the job was complete. He is easy to talk to. At no time did I feel condescended to nor did any 'red flags' go up (as a single woman sometimes I face awkward situations). He was professional yet witty and easy going. Always accessible as well (returned calls and such, always).
They did more work than originally expected.
They found and repaired problems not anticipated.
They STAYED within the quote (even thought they bought plywood, a boot, and such)!!!!
I was very pleased.
My bathroom leak led to much more of an expense than I thought. Luckily that required a new half roof. Since potential disasters were averted because they found and repaired unexpected problems while repairing the original hole.
OH, they do lots of other stuff. All of which I would trust them with.