Plumber MD Ltd.

Plumbing
Calgary AB T3P 0A3
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HomeStars  >  Heating & Air Conditioning in Calgary  >  Plumber MD Ltd.  >  furnace maintenance/plugged and smelly drain
C. N.
C. N.
5 reviews Calgary, AB
1/10

furnace maintenance/plugged and smelly drain

We contracted MD Plumber to do a furnace maintenance and to help with a three slow drains and a smelly kitchen drain in our home. The man sent out was a furnace guy and not a plumber, therefore couldn't do the drain snaking as we originally asked for and was just given an agent to pour down the drains which worked on two of the three and did nothing to help the smell in the kitchen. The furnace maintenance was done with so far no concerns hence the 1 star given. We were told that Morley would come by that night to look at the kitchen sink which was still slow and smelly, and to give us the invoice for work done. He was a no show. 2wks passed before we heard from them and were given the excuse of them being busy etc, but that Morley would "make it a priority" to come and deal with the unfinished work. 3 more weeks passed with no word, but then a bill for $600 arrived in the mail for the furnace work and the bottles of drain cleaner that had been used. We paid to get rid of them. We had already called another company for help and the issue had needed an actual plumber and was fixed within 24hrs of calling them for a very reasonable price. I would never recommend MD Plumber to anyone after this terrible lack of professionalism.

Approximate cost of services:
$600.00
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Company Response

We are deeply sorry and appreciate your negative feedback. We value our customer experience and when I started reading the review, I asked myself what had happened. Some how myself and my furnace technician had a communication issue. Plumber MD is committed to providing a positive experience for all of our customers. We were unaware of the ongoing issue of one of the sinks and therefore would like to credit you for the chemical used on the drain that didn't correct the issue, and anything else to make this right for your disappointment. Feel free to contact us at 403-992-6237.