Throughout the entire process of purchasing a couch, the arrival date told to us by staff kept getting longer and longer. I realize they have no control over this and they are simply giving us approximate dates to try and be helpful, but if you don't know don't say it and if you feel you must then at least include something along the lines of "but I really don't know as it's beyond my control" so you don't look bad to the customer. At one point we had to go into the store ourselves to check on the status before we found out the date had been delayed, which is an honest mistake on it's own but just kept piling on the other stuff at this point.
So after a couple of delays we went in to arrange a date for delivery and ask for what we believed was a reasonable request considering the trouble which was free delivery. We were told by the staff member no, and then the supervisor no. He called his manager at home (could have been anybody I suppose) and the person also said no.
The comment that really had me laughing when we decided to get a refund because we personally didn't feel right about buying a couch from this place was the on-site manager saying "You're returning a $2000 couch over $65 dollars" implying we were being ridiculous. In my head I'm saying the same thing in reverse, you just lost a $2000 sale over $65 dollars.
I have been into the store a total of 3 times now. One of those times there was another couple looking at items, and the other two times I was the only customer in the store. Gee, I wonder why?