Our roof had been leaking near the valley into our son's room whenever there was a heavy rainfall. Light rain never brought on any issues so that, coupled with the fact that our son's room was directly underneath the valley, lead us to the conclusion that the issue must have been a large tear on either side of the valley.
We contacted Sensational through HomeStars and within minutes received a reply from Tara with a scheduled appointment for the very next morning. Needless to say I was both stunned and impressed by their prompt reply and subsequent action.
The next morning, Ronald showed up at my door on time and ready to work. He then listened to my version of the issue, climbed the roof and examined the problem. His explanation of incorrectly cut shingles along the valley made infinitely more sense than my earlier assumption when I considered the other solutions that had been tried and had eventually failed (e.g. caulking only). I also appreciated the fact that he didn't try and push the idea of getting a new roof on me. In fact he said other than that issue, we probably had another couple of years left.
Their price was also quite reasonable.
We were so happy with the service that we're considering using them to replace our entire roof in a couple of years by the way. I'd definitely recommend them to anyone. Honest, courteous and professional service is what you'll get if you do.