Floors Direct North

i found Jeannie to be very helpful. I had a lot of questions and she patiently and enthusiastically helped me through the process. i checked flooring at several other stores and found her to be the most personal and helpful. I would definitely think of them first the next time I want flooring!

It was a pleasure to work with this company. From the selection to the installation, we were extremely pleased with the quality of the product and the personnel. They were all a pleasure to deal with and the result is a beautiful basement

After checking out a couple of hardwood floor options around Toronto where I live, I decided to try Floors Direct North at the suggestion of my parents who recently used their services. Not only did they offer competitive pricing and a wide range of selection for what I was looking for, but their customer service was first class. Jeannie and Ben literally held my hand through the process from choosing what I wanted to the installation, responding to emails promptly and dealing with my questions and last-minute changes very patiently. The results were fantastic, we love our new floors and handrail and the installation itself was done quickly and professionally. I highly recommend this company!

We built our home 24 years ago and decided to add a small sunroom off of the family room. The floor in the family room was a wax finish 3/4" oak plank with a deep V grroove on all four sides in an alternating pattern of 6", 3" and 4". I wanted to carry the same flooring into the sunroom seamlessly. I found out that the floor was unavailable as it was discontinued 23 years ago. I was given many options by various flooring stores including ripping out the family room floor (did not want to do - very old,rustic look with a great patina) or going for something completely different as trying to get something similar would look like a bad match (they no longer do deep V groove either). I was told that a custom floor would be too expensive (especially since the room was only 160 sq ft). I looked for months at many sites on line and went to many stores and could not find what I was looking for. My LAST store to visit was Floors Direct North. It was a very busy day but Jeannie spent a great amount of time with me showing many options - none were perfect. Then Jeannie suggested a custom floor - she took all the details and got back to me a few days later with the amazing news that the mill that her company used could make the floor with the same specs at a very good price (cheaper than pre-made I was looking at!). Sounded too good to be true!
The floor looks fantastic! The floor went down easily and very difficult to tell the transition from the family room to the sunroom (second picture). Better match than I thought possible! My contractor could not believe the match, the quality or the price. Anyone who has seen it cannot believe it. Highly recommend you go here first!
SO GLAD I FOUND FLOORS DIRECT NORTH AND JEANNIE!
Wishing you all a wonderful 2014!
Lorretta

Fabulous experience from start to finish. Showroom staff were knowledgeable in the products and experienced to help us pick the right hardwood. Jeannie listened well to our needs and let us take samples away so we could match.

Carpet removal and screw-down was quick and painless. They cleaned up well. Installers worked the weekend, laying down underflooring and flooring with close attention to detail. Stairs are very good, both structure and finish. They completed the job without any fuss. An outstanding job!

Update: Some rework needed. Buckling in one spot and surface crack in another. Terry came and fixed both. No charge. No mess. Great service!

We hired Floors Direct North to instal carpeting and laminate flooring in our newly renovated basement. Not only was the price amazing for a high quality product, but we couldn't have asked for a better vendor to work with. From the staff in their Newmarket store location, to the two men who did the installation, everyone we dealt with was friendly, kind and professional.

When I returned home after the installation was complete, you would have never known we had contractors in our house. The place was spotless and the work was exceptional. They even took the time to follow up with a phone call to ensure we were happy with the job before finalizing our payment.

We will 100% use Floors Direct North for any and all future flooring projects. Thank you for the amazing service.

I had the carpeting ripped out of my whole house and had hardwood installed in all the rooms - except the kitchen and bathrooms- and carpeting installed on the stairs and upstairs hallway.
Jeannie and her crews were OUTSTANDING. Sanketh helped me chose the best products for my needs, tastes and budget. Their prices were the best of the six companies I surveyed. And, although their prices were lower than other companies, the quality of their products was the same or better than the other companies'. Brad delivered the flooring on time and was very pleasant and helpful. The hardwood installation was done beautifully. Ivan and his crew laid out the pieces to best match the colour and patterns throughout the rooms. The cuts were precise. Nothing was measured "close enough". All his crew were polite, helpful and respectful. I was home for most of the installation and I never heard any swearing. My carpets were installed a week later. Again, Del and his crew were professional and respectful. I can't see the cuts around the spindles in the hallway or the stairs nor can I see any of the seams anywhere. The carpet height matches the hardwood floor height. Both crews cleaned the house of sawdust and carpet 'fluff' before they left.
I am planning to have vinyl flooring installed next summer. There is no doubt in my mind where I will go to get it done.

Special thank you to Sanketh and John for their excellent service and professionalism in earning our business. The installers of our carpet and new laminate flooring worked hard moving a lot of furniture and did an excellent job installing both. It was a pleasure doing business with this company and we would not hesitate to call them again.

We just installed hardwood flooring in our leaving room. The customer service that we received from Jeannie was so helpful and honest. She answered every concern we had with patience and professionalism. We were pleased to find someone that honest and they are not only knowledgeable about their products but they care about their customers. Jeannie took the time to explain to us the various options of wood we could choose from, how each could be installed, and worked within our budget. We will recommend Floors Direct North to all of our family and friends. Thank you Jeannie.

Hugs Amalia & Peter - Newmarket

We were very satisfied with the staff at the store, they were very courteous, helpful and patient. The installers for hardwood and carpet were real pros and did a marvelous job. Both of the teams showed up on time and finished as planned.We were very satisfied with the results an highly recommend them.