Floors Direct North

Floor Retailers
Newmarket ON L3Y 7B3
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Floors Direct North
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Reviews for Floors Direct North

Average customer rating:
9.6 10 (234 reviews)

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A happy customer
A happy customer
1 review Vaughan, ON
10/10

New floors - service

We had a flood and needed our floors replaced on one level of our home and also had our carpet replaced, including a stair runner. Jeannie and her team were beyond pleasant and professional to deal with from day one.

The stress of the whole situation was terrible and Jeannie and her team took away much of that stress. She was always accessible and friendly on all calls and in person.

Thank you Floors Direct North for a positive experience and a job well done!

Approximate cost of services:
$2,133,300.00
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Toni in Toronto
Toni in Toronto
1 review Baldwin, ON
10/10

Basement flood - flooring

Thank you to Floors Direct North.
Jeannie and the crew were amazing.
From choice of carpet to actual installation - all went smooth.

Approximate cost of services:
$15,281.00
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Kevin
Kevin
0 reviews Vaughan, ON
10/10

Basement Flooring

We are incredibly happy with the flooring that has been installed in our home.

Jeannie was a tremendous help in finding a great match with the existing wood flooring in our home, it is almost seamless. She gave us a lot of time and suggestions which helped us to find the right fit.

We can't speak highly enough about their installers, Fraidoon and his team. They were incredibly professional, meticulous and a pleasure to work with. In addition, they stayed late into the night on a Saturday to ensure that the job was completed.

I would recommend Floor Direct North to anyone that that is looking for new flooring and want to work with a company and people that will work with you.

Approximate cost of services:
$20,000.00
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Company Response

Thank you, thank you, thank you Kevin. So glad we were able to do it before Christmas and even happier that you were both so happy with everything!

The new floor looks totally amazing. It was definitely the right choice. The floor and the stairs look as though they were done together it's such a good match! As for Fraidoon, he's awesome. Not only does he work hard, he is very caring and loves to do a great job on every floor he installs. I've passed on your comments and he was thrilled.

Thanks again Kevin for taking the time to do the review, it really is appreciated.

Happy holidays to you and yours and enjoy your new floor!

Kind regards

Jeannie

Jane in Newmarket
Jane in Newmarket
0 reviews North York, ON
10/10

Floor Installation - Amazing!

We live in a condo and there was a fire in the unit above us causing the sprinkler system to go off. This caused major water damage to our unit since we are directly under the unit that had the fire. We were living in a concrete jungle. Due to some issues with insurance and our property mgmt, we were not able to get our floors done for just over 3months. It was a very trying time but the team at Floors Direct North swooped in and saved the day! They helped us every step of the way, explaining how the process works. Simply put, they were an absolute dream to work with. I cannot express enough just how awesome the whole team is! From the coordination to the picking of the new flooring to the installation and finally the clean up. This is our first time having to do this so we are newbies to this whole process. We may have asked some dumb questions but the team never made us feel bad. They were so patient and kind. I am so grateful to everyone who helped us out during this difficult time. Thank you Floors Direct North!!
If you need flooring done, I suggest going with Floors Direct North. They actually care about their clients and never make you feel bad. They go above and beyond to help you every step of the way.

Approximate cost of services:
$8,000.00
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Company Response

Jane, thank you so very much for the great review. We were very happy we could get this organized quickly for you and put your home back together. You were great to work with and we appreciated your speedy responses to everything. A stressful time for you for sure but I'm glad you're all set for Christmas. Thanks again Jane.

Kind regards
Jeannie

Janice in Newmarket
Janice in Newmarket
1 review Newmarket, ON
10/10

Main floor and stairs

The entire team at Floors Direct North were a pleasure to deal with. Mohammad was attentive and knowledgeable and saw my project through to completion with care and flexibility. Steve and his fellow installers were super professional and did an amazing job. I am absolutely satisfied with the service, product quality, price, installation and post-installation follow up. Highly recommend them.

Approximate cost of services:
$18,000.00
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Company Response

Thank you Janice, You had a great team looking after you and we are thrilled you are so happy with our entire service. Thanks again and a rather premature "Happy Holidays!"

Private User
Private User
Private User reviews Vaughan, ON
10/10

Professional from start to finish

I recently had Floors Direct North put hardwood in my 2nd story and change the stairway carpet runner. It was a fairly large project. The pricing was in line with other quotes that I received and in my opinion, quite reasonable. Their customer service was excellent. All through the project, they set precise expectations and met every meeting and every commitment exactly on time. The crew that they sent to do the installation were professional and did a flawless job. Floors Direct North gets my full recommendation.

Approximate cost of services:
$22,000.00
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Company Response

Thank you so much, that's a great review. I can't tell you how pleased I am you're happy with everything. You were amazing to work with. I really appreciate that you took the time to do the review and I hope you enjoy very much the new look in your home. And by the way, the ruined is off the charts gorgeous.

Thank you again, take care

kind regards

Jeannie

Private User
Private User
Private User reviews Whitchurch Stouffville, ON
10/10

Floor Installation

I was so impressed with the quality of work and service that was provided . Installer - Julio

I would highly recommend your services and would definitely use your company in the future.

Jackie

Approximate cost of services:
$0.00
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Company Response

Hijack, thank you so much for the lovely review. I'm so glad you were happy with the service. We really appreciate you taking the time as reviews do help us.

Thank you again, kind regards,

Jeannie

PAUL BRODY
PAUL BRODY
12 reviews Markham, ON
10/10

Great Job

We were fortunate enough to stumble upon the Floors Direct North showroom in New Market, where the staff arranged for Ben to visit our home and provide a quote. If you are looking for a flooring contractor, look no further, as Floors Direct North is the best of the best. We just completed a 5000 s.f. home renovation, where we removed the existing carpet and installed wooden floors. From start to finish this company exceeded our expectations. Ben was extremely knowledgeable, helpful and provided excellent advise. Nothing was ever too much for him. His communication skills and professionalism through out was greatly appreciated. He is a perfect gentleman and it is obvious that he truly cares about his customers. His guidance and hands on approach was so helpful to us. Likewise, his team of installers, led by Tran, were top notch. At the end of the day the job was completed perfectly, on time and at a fair price. We cannot be more happy with the end result and we thank Ben and Floors Direct for all their efforts on our behalf.

Approximate cost of services:
$1.00
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Company Response

Paul, what an amazing review, thank you. Ben truly is knowledgeable and we are thrilled that you are so happy, especially with such a large renovation. Thank you again, and enjoy your "new look" home.

Kind regards

Jeannie

Silvia in Toronto
Silvia in Toronto
0 reviews Aurora, ON
10/10

Best Flooring Professionals Ever!

Jeannie was an absolute delight to work with throughout the project. She was knowledgeable, kind, compassionate and wanted only the best for us. She made us feel like we were her number one priority! The installer's Fraidoon, Khan and Javid did an excellent job installing the luxury vinyl floors in our condo. We love our new floors and are very thankful to Jeannie and her team.

Approximate cost of services:
$6,000.00
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Company Response

What a lovely review, thank you so much. You were just the loveliest people to work with and you made my job very easy. I do really appreciate the review.
The fact you love your floors so much makes me happy too. Thank you again and all the very best for the new year.

Kind regards

Jeannie

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Floors Direct North

We cover the whole of the GTA and beyond and carry most major brands of hardwood, laminate, carpet, tile and vinyl. We are also ICC (Insurance Claims Collaborative) registered for restoration of damaged floors.

Why not pop in to our showroom in Newmarket where you can see our collection first hand, along with current special offers, or visit www.floorsdirectnorth.ca

We offer a shop-at-home service, first-class customer care and a friendly smile. Our customers are important to us and whilst we aren't perfect, we try hard and pride ourselves on the care and attention we give to every project. Our installers are masters in their fields and you can rest assured you'll be very happy with the installation of your chosen flooring.

We also specialize in custom made stairs.

CATEGORIES
Floor Retailers, Carpet & Rug Retailers, and Floor Laying & Refinishing
PRODUCTS
Hardwood, Engineered wood, Carpet (residential and commercial), Laminate, Luxury Vinyl Tile and Plank, Cork.
SERVICES
Installation, custom made stairs, shop-at-home service, cash and carry, Suppliers of transition, 1/4 round, doorstop and baseboards
BRANDS
Masland, HGTV products, Preverco, Shaw, Mohawk, Kane, Manninton, Shneir, Anderson, Tosca, Bruce, Goodfellow, Armstrong, Twelve Oaks, Laurention, Roxton, Beaulieu, Homerwood, Mohawk, Kraus, Masland, Godfrey Hurst, Vi-Floor, Tuftex, Richmond, Dixie Home/Lifestyles, Congoleum, Adura and many many more. Please check our website for a full list of suppliers
STYLES
Hardwood and engineered including hand-scraped, wire brushed, distressed and classic. Over 450 laminates to choose from. Hundreds of carpets including cut pile, berber, patterned and wool. Lots of new styles arriving constantly. Luxury Vinyl Tile and wood look plank.
SPECIALITIES
Custom Made Staircases and a shop-at-home service. We are also ICC registered supplying and installing flooring for insurance claims.
WEBSITE
https://www.floorsdirectnorth.ca
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
12
RETURN POLICY
No returns after 1 month, no opened boxes. 35% restocking charge may apply. Some companies do not ac
PAYMENT METHOD
We take, Visa, Mastercard, Debit, cheque and cash.
MEMBERSHIPS
WSIB, Chamber of Commerce for Newmarket, Aurora and Markham Board of Trade
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All our work carries a one year warranty as well as the manufacturers guarantee.
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