Floors Direct North

Floor Retailers
18025 Yonge Street, Unit 18 Newmarket ON L3Y 8C9
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94%

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Reviews by rating (past 12 months)

Reviews for Floors Direct North

Average customer rating:
9.4 10 (145 reviews)

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Frank
Frank
6 reviews Markham, ON
10/10

Replace carpet in 3 bedrooms, family room, hallway, stairs

Great experience all around. Professional and pleasant sales / estimating staff (Faisal and Ben), and an excellent and friendly install crew... Del, Jay, and Keith. From chatting with them I pieced together that they have over 90 years of carpet installation experience combined. It showed in the way they worked together, and in the quality of the result. Highly recommended.

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Company Response

First of all thanks so much for the lovely review. It's so wonderful to hear that someone took the time to chat. There are a lot of interesting people in the world and if we all took the time,it would be a far better place :)

We are thrilled you're pleased with your carpet. Thank you again.

Kind regards

Jeannie

Rob & Loretta Mount in Newmarket
Rob & Loretta Mount in Newmarket
1 review Newmarket, ON
9/10

Laminate venial flooring

My wife and I had been looking to replace our very old linoleum floor, and removal was not a good option. We met a representative at Floors Direct North, who helped us pick out the right product and style that would best suit our home. He was very professional and helpful with advise on what would best work in our price range.
We had there two installers who were excellent at what they did, do the job for us. They are very good at what they do and come highly recommend, if you are not so inclined to do it your self.
We are very pleased with our new floor and only sorry we didn't do it sooner.

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Company Response

Hi Rob and Loretta, thank you for the glowing review. We appreciate it very much. One thing I would ask, is what could we have done better to get the magic 10 from you? We are always wanting to learn how we can improve and would appreciate any feedback.

Thanks you again, we are happy you are thrilled with your new floor.

Kind regards

Jeannie

Private User
Private User
1 review Newmarket, ON
10/10

Entire Main Floors

Floors direct completed our project on time and the suggestions they gave start to finish made the selection process so simple. John was so well informed and a month after the install of our Vinyl glue down floors we are so pleased. The product is so beautiful we have had trades people think it is real hardwood. Ben was dead on with his estimate and measurements.
We cannot wait to move onto the next step with they carrot John helped us pick out.

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Company Response

Thank you for taking the time to leave a review for our store. We love vinyl and so do our customers. We are thrilled your floors turned out so well. I'm sure your carpet will turn out lovely too. Thank you again. Much appreciated.

Kind regards, Jeannie

Patti M in Markham
Patti M in Markham
1 review Markham, ON
10/10

Hardwood flooring, stair renovation

We had hardwood flooring put in on 2 levels and carpeting on a third level, and 30 stairs refinished , stained to match the hardwood, pickets repainted, risers and stringers as well. Carpeting had to be removed on 3 levels, as well as the existing hardwood and terra cotta tile in the kitchen and family room. We were very impressed with Floors Direct North in Thornhill. From the initial consultation with Ben and Faisal to completion there were no surprises, no mistakes and the work was exceptional. Tran and his crew worked tirelessly, were prompt, professional , and cleaned up after each workday, as well as Richard who did the painting. Any questions I had were answered immediately and the work was finished in the exact timeframe agreed upon. I would definitely recommend this company.

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Company Response

Hi Patti, what a great review. You have no idea how much we appreciate you took the time to write in for us. We do pride ourselves on our work and we are thrilled you're so happy with such a large job. Thanks again Patti.

Kind regards

Jeannie

Vanessa in Newmarket
Vanessa in Newmarket
1 review Newmarket, ON
10/10

Complete upstairs carpeted

Would just like to say thank you so much to the Floors Direct North team for the fantastic service they provided for us with our bedroom carpets. Jeannie was so helpful from start to finish. With helping me choose a colour and quality of carpet and under pad, arranging Martin to come out and measure ( very professional ) and a day later sending the quote. Once I had made my decision things moved very quickly. A big thank you to Jason and Del for a great job on installing my carpet. It was all done in two and a half days, and it looks awesome!! I will definitely be using you guys again for my next project. I am even getting a couple of rugs made with the remnants. Great suggestion Jeannie. Thanks again for the great customer service. Vanessa.

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Company Response

Hi Vanessa. Thanks for the review and the pictures. I love everything about your upper floor makeover. The carpet colour you chose is gorgeous and I hope you'll be happy with it for years to come. It was a real pleasure working with you and I look forward to your next project.

Thanks again

Jeannie

KDickson in Newmarket
KDickson in Newmarket
1 review Newmarket, ON
10/10

Hardwood flooring

We needed to replace our entire main floor hardwood. I called Ben who went over and above with his service. Replied promptly to questions, emails and figured out how much sq ft we would need. He came out to our home and brought lots of very large samples to choose from. Ben had our hardwood delivered and brought into our home on the main floor only 3 days after we'd ordered it. Awesome !!! Thank you Ben.

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Company Response

Thanks for the great review, Ben is awesome for sure and such a caring owner. Glad you were really happy with our service from start to finish. Again, sincere thanks. Kind regards

Jeannie

Beth W
Beth W
3 reviews Newmarket, ON
9/10

Vinyl floors installed throughout

We had our hardwood replaced with vinyl in roughly 850 sq. ft. of our condo and new baseboards installed. We were extremely satisfied with the quality of the work, the timeline (2 days start to finish) and the communication with the team throughout. There was a fair bit of dust once completed but that is to be expected. The only hiccup we had was a disagreement whether our dining room table had been damaged prior to or during the work. FDN provided a small discount towards partial replacement of the table.

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Company Response

Hi Beth, thank you very much for the review. It was very kind of you to take the time. I'm sorry we didn't quite reach the 10 score for you but I am glad you were happy with our work. Thanks again,
Kind regards
Jeanie

David s in Richmond Hill
David s in Richmond Hill
1 review Newmarket, ON
10/10

Thanks for everything through a tough time!

What a team!, I had water damage a few months back and had reno's done. Jeannie and her team took care of everything!, from the moment I spoke with them on the phone I felt at ease and at home. They let me do nothing, the team took care of every detail from elevator bookings to cleanup and even people to move the furniture during installation. I went back from laminate to carpet and I love it, I am not ashamed to say I rolled around on it the first night. They recommended me an amazing underpad (comfort max) which helps so much. The installation was fast yet VERY well done. Whats so great about these guys is they are friendly and do every small detail for you, these small things are what makes the difference. In short Great people/great work 5 out of 5

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Company Response

Thank you so much David for the great review. We really appreciate it. It's very rare we get somebody to go from hard surface to carpet but I can fully understand why as there is nothing that feels quite like carpet under your feet. I personally, think it's lovely that you could roll around and enjoy the plush carpet and pad. You certainly cannot do that with a hard surface! Thank you again David and Happy Holidays from the team.

Private User
Private User
1 review Newmarket, ON
10/10

Kitchen, LR, DR Floors Reno

An excellent team and workmanship! The service provided by both Ben and Kyle was much appreciated. They were patient and answered all my questions and concerns in a timely manner. I was quoted 2 days work and was pleasantly surprised as it took less than 2 days. Attention to detail and clean up were excellent. I would recommend Floors Direct to family and friends without a doubt! Thanks for a job well done! Christine

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Company Response

Hi Christine, thank you for the review. I'm so glad you were pleased with our service by Kyle, Ben and our installers. Our installers are and quick and usually take a little less time than quoted, it's just we always just make sure we have enough time to do the job, In case of unforeseen circumstances.
Once again, thank you so much for the review it was very kind of you to take the time to do it.

Kind regards, Jeannie

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Floors Direct North

We cover the whole of the GTA and beyond and carry most major brands of hardwood, laminate, carpet, tile and vinyl. We are also ICC (Insurance Claims Collaborative) registered for restoration of damaged floors.

Why not pop in to our showroom in Newmarket or Thornhill where you can see our collection first hand, along with current special offers, or visit www.floorsdirectnorth.ca

We offer a shop-at-home service, first-class customer care and a friendly smile. Our customers are important to us and whilst we aren't perfect, we try hard and pride ourselves on the care and attention we give to every project. Our installers are masters in their fields and you can rest assured you'll be very happy with the installation of your chosen flooring.

We also specialize in custom made stairs.

You can also visit our second location
134 Doncaster Ave
Units 1 & 2
Thornhill
905 235 7155

CATEGORIES
Floor Retailers, Carpet & Rug Retailers, and Floor Laying & Refinishing
PRODUCTS
Hardwood, Engineered wood, Carpet (residential and commercial), Laminate, Luxury Vinyl Tile and Plank, Cork.
SERVICES
Installation, custom made stairs, shop-at-home service, cash and carry, Suppliers of transition, 1/4 round, doorstop and baseboards
BRANDS
Masland, HGTV products, Preverco, Shaw, Mohawk, Kane, Manninton, Shneir, Anderson, Tosca, Bruce, Goodfellow, Armstrong, Twelve Oaks, Laurention, Roxton, Beaulieu, Homerwood, Mohawk, Kraus, Masland, Godfrey Hurst, Vi-Floor, Tuftex, Richmond, Dixie Home/Lifestyles, Congoleum, Adura and many many more. Please check our website for a full list of suppliers
STYLES
Hardwood and engineered including hand-scraped, wire brushed, distressed and classic. Over 450 laminates to choose from. Hundreds of carpets including cut pile, berber, patterned and wool. Lots of new styles arriving constantly. Luxury Vinyl Tile and wood look plank.
SPECIALITIES
Custom Made Staircases and a shop-at-home service. We are also ICC registered supplying and installing flooring for insurance claims.
WEBSITE
http://www.floorsdirectnorth.ca
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
12
RETURN POLICY
No returns after 1 month, no opened boxes. 35% restocking charge may apply. Some companies do not ac
PAYMENT METHOD
We take, Visa, Mastercard, Debit, cheque and cash.
MEMBERSHIPS
WSIB, Chamber of Commerce for Newmarket, Aurora and Markham Board of Trade
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All our work carries a one year warranty as well as the manufacturers guarantee.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.