Floors Direct North

Floor Retailers
105 Harry Walker Parkway, Unit 1 Newmarket ON L3Y7B3
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Floors Direct North
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96%

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Reviews by rating (past 12 months)
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Best of 2021 winner 5 timesBest of 2021winner 5 times

Reviews for Floors Direct North

Average customer rating:
9.5 10 (196 reviews)

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asdft
asdft
0 reviews Sharon, ON
10/10

Quick turnaround

Very happy with the work and the service we received. We had a tight timeline to replace our carpeting and right from Quote through to installation Floors Direct North were efficient and super helpful. The installers did a great job and we are very happy with the final result.

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Company Response

Thank you very much, so happy you had a good experience and we really appreciate all the great feedback.

Kind regards, Jeannie

C. Smith
C. Smith
0 reviews Aurora, ON
10/10

Custom bound carpeting

We are very satisfied with the bound carpet installed on our stairs 5 years ago. I returned to the store seeking two small custom bound rugs.
They sourced carpeting to my liking and provided the least cost option for this small custom job. OVER THE TOP service. They will continue to be my "go-to" for any flooring needs. THANKS so MUCH!!!

C. Smith
Aurora

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Company Response

Thanks, so glad you keep coming back. We so appreciate your business.

Kind regards

Jeannie

Sandra in Cambridge
Sandra in Cambridge
0 reviews Aurora, ON
10/10

2nd floor hardwood & staircase

We hired Floors Direct North to replace old parquet with engineered wood on the 2nd floor, to remove carpet from the stairs and to replace with wood treads and risers (complete with new posts and pickets), and to supply vinyl tiles for our basement laundry room. Jeannie was very knowledgeable and helpful throughout, and I felt I was in good hands with her overseeing the project. The work was completed in a timely fashion, and the installation crew was professional and completed the work with expertise. I highly recommend Floors Direct North for any and all flooring needs. They have a wide assortment of flooring available for viewing in their showroom.
Thank you Jeannie, Ken, and crew!

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Company Response

Hi Sandra, thank you so much for leaving the review for us. I really appreciate it. If you ever need anything, you know where we are. It's been an absolute pleasure working with you. Thank you again

Kind regards

Jeannie

Skye in Kitchener
Skye in Kitchener
0 reviews Kitchener, ON
10/10

Excellent Company

This was an excellent company to work with; they were flexible and had great suggestions. They also kept in regular contact to update me on what was happening with my order. The work was completed in a timely fashion (even during a pandemic) and the crew who did the install did a great job.

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Company Response

Skye, you were a delight to work with from Start to finish. Really appreciated your patience. Glad you are loving your floors.

Thanks for the lovely review. Much appreciated.

Kind regards

Jeannie

Private User
Private User
Private User reviews Bradford West Gwillimbury, ON
10/10

Vinyl and laminate installation

Martin from Floors Direct (Newmarket) has always been very informative and helpful with my flooring needs. I trust I will always get a great product at good pricing from them. And the installers they use are tremendous! No flooring company I would rather use.

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Company Response

Thank you for the review. We appreciate each and every one. Glad you were happy with the job we did.

Kind regards, Jeannie

Shelley
Shelley
0 reviews Uxbridge, ON
10/10

Engineered hardwood throughout entire house

Everything about this job - from start to finish has been outstanding.

Communication has been great -- so important to the success of any job.

The work has been exemplary. Bao and his team have been efficient, speedy, tidy, polite and extremely accommodating.

I would recommend you guys in a New York minute and have already told anyone who will listen how great this team is.

And the most difficult part -- after sales service -- also timely and attentive. This is how you get repeat business!

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Company Response

Hi Shelley, thanks so much. What a glowing review. We so appreciate you taking the time to do it. Glad we did such a great job for you. Thank you again.

Kind regards

Jeannie

Paul in Waterloo
Paul in Waterloo
0 reviews Waterloo, ON
10/10

Satisfied all around

Bought vinyl flooring for small area. Good service, good product easy to work with, good price, nice helpful sales people. I would buy from them again and recommend this company.

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Company Response

Thanks Paul, that's nice of you to let us know you were happy. We do appreciate the reviews. If we can ever help in the future, please don't hesitate to contact us.

Kind regards, Jeannie

mackenziethatcher in Mississauga
mackenziethatcher in Mississauga
1 review Newmarket, ON
10/10

Engineered Hardwood Throughout

This is my 4th time using Floors Direct North. Great owner, amazing communication with all employees, excellent, fast service. Price is comparable to other companies. Always satisfied!
Thank you,
~Mackenzie

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Company Response

Than you so much for your great review. Much appreciated.

Kind regards

Jeannie

Leslie G.
Leslie G.
7 reviews Newmarket, ON
10/10

New Flooring for our Rental Property

I would recommend this flooring store as they patiently answered all of my questions, presented different options and discussed various alternatives with me with knowledge/insight.
This was a tricky installation as I had a tenant living in the unit and so the coordination necessary was important. They rose to the occasion! Everything went very smoothly. The floor (we went with Luxury Vinyl Tiles -Planks) turned out wonderfully. It looks very high class, stylish and clean.
I will definitely return Floors Direct North for future projects.

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Company Response

Thank you very much for the review Leslie. We really appreciate you taking the time. During these trying times it's good to know something goes right. If we can ever help with your future projects don't hesitate to get in touch. Thank you again.

Kind regards

Jeannie

Lisa Z in Bradford
Lisa Z in Bradford
2 reviews Bradford West Gwillimbury, ON
10/10

Flooring purchase during Covid madness

I purchased new flooring for my basement renovation back at the end of June. Quickly after my purchase they informed me that the style I chose was not in stock- this seems to be happening everywhere due to covid- so they allowed me to come in and pick another style within the same colour family that they knew were in stock. I was working with a timeline so this service was very helpful. We have to be sensitive that the retailers are just trying their best during these uncertain times. I applaud FDN for going the extra mile and getting me what I needed as soon as they could.

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Company Response

Thank you so much for the review. Covid has certainly given us all a challenge but I'm glad we rise to it. We really do appreciate your wonderful review. Thank you.

Kind regards

Jeannie

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Floors Direct North

We cover the whole of the GTA and beyond and carry most major brands of hardwood, laminate, carpet, tile and vinyl. We are also ICC (Insurance Claims Collaborative) registered for restoration of damaged floors.

Why not pop in to our showroom in Newmarket or Thornhill where you can see our collection first hand, along with current special offers, or visit www.floorsdirectnorth.ca

We offer a shop-at-home service, first-class customer care and a friendly smile. Our customers are important to us and whilst we aren't perfect, we try hard and pride ourselves on the care and attention we give to every project. Our installers are masters in their fields and you can rest assured you'll be very happy with the installation of your chosen flooring.

We also specialize in custom made stairs.

You can also visit our second location
134 Doncaster Ave
Units 1 & 2
Thornhill
905 235 7155

CATEGORIES
Floor Retailers, Carpet & Rug Retailers, and Floor Laying & Refinishing
PRODUCTS
Hardwood, Engineered wood, Carpet (residential and commercial), Laminate, Luxury Vinyl Tile and Plank, Cork.
SERVICES
Installation, custom made stairs, shop-at-home service, cash and carry, Suppliers of transition, 1/4 round, doorstop and baseboards
BRANDS
Masland, HGTV products, Preverco, Shaw, Mohawk, Kane, Manninton, Shneir, Anderson, Tosca, Bruce, Goodfellow, Armstrong, Twelve Oaks, Laurention, Roxton, Beaulieu, Homerwood, Mohawk, Kraus, Masland, Godfrey Hurst, Vi-Floor, Tuftex, Richmond, Dixie Home/Lifestyles, Congoleum, Adura and many many more. Please check our website for a full list of suppliers
STYLES
Hardwood and engineered including hand-scraped, wire brushed, distressed and classic. Over 450 laminates to choose from. Hundreds of carpets including cut pile, berber, patterned and wool. Lots of new styles arriving constantly. Luxury Vinyl Tile and wood look plank.
SPECIALITIES
Custom Made Staircases and a shop-at-home service. We are also ICC registered supplying and installing flooring for insurance claims.
WEBSITE
https://www.floorsdirectnorth.ca
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
12
RETURN POLICY
No returns after 1 month, no opened boxes. 35% restocking charge may apply. Some companies do not ac
PAYMENT METHOD
We take, Visa, Mastercard, Debit, cheque and cash.
MEMBERSHIPS
WSIB, Chamber of Commerce for Newmarket, Aurora and Markham Board of Trade
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All our work carries a one year warranty as well as the manufacturers guarantee.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.