Floors Direct North

Floor Retailers
18025 Yonge Street, Unit 18 Newmarket ON L3Y 8C9
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94%

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Reviews by rating (past 12 months)

Reviews for Floors Direct North

Average customer rating:
9.5 10 (151 reviews)

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Derrill in Newmarket
Derrill in Newmarket
2 reviews Newmarket, ON
10/10

Ben and team do it again

For the second time, we had Ben and his Floors Direct team install carpet in our home. We were extremely satisfied the first time around when we selected carpet for the upstairs bedrooms. This year we wanted the carpeting in the basement replaced, and we really didn't look elsewhere....we went right to Ben. He and his team are all very helpful and professional. In fact, he even recommended a contractor who assisted with some other work in the house. If you are looking for a highly professional, ethical carpet outlet, this is the place to go

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Company Response

Hi Derrill, thanks for taking the time to review us. It's good to hear that you used us for the second time and were happy with the outcome both times. We really appreciate such great reviews.

Kind regards, Jeannie

Bill in Newmarket
Bill in Newmarket
1 review Newmarket, ON
10/10

Hardwood floor installation

We were considering refinishing our hardwood floors which were badly damaged. The company was very helpful in explaining our options and we decided to replace the floor. They were not pushy and we felt comfortable deciding which materials to use. They explained the different materials to choose from. They were prompt and courteous in measuring, delivering, and installation. The installers did a great job and we now have a beautiful floor

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Company Response

Hi Bill. Thanks for the great review, we really appreciate it. We are really happy to hear we did a great job for you. Kind regards, Jeannie

Robert in Markham
Robert in Markham
2 reviews Markham, ON
10/10

Hardwood flooring and carpets

I would highly recommend this company for any flooring or carpet needs.
The service level is unbeatable, the installers of the highest quality with the end product being exceptional.
Cannot praise the installers of both the hardwood and carpets highly enough - their work ethic and respect for one's home was incredible.

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Company Response

Hi Robert thank you very much indeed for all the great review. We are always thrilled to hear that we have another satisfied customer. We are very proud of our installers. We are not perfect by any stretch of the imagination but we always try hard to do a good job. Thank you again, we do appreciate that you took the time to review us.

Kind regards

Jeannie

John in Toronto
John in Toronto
1 review Toronto, ON
10/10

replacing carpet with wood flooring

This is the second time we have used Floors direct north and we remain very pleased with the overall product and installation services. The team is very good to deal in a relaxed yet professional environment. Will definitely use them again and highly recommend

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Company Response

Hi John, we just wanted to say thank you for the review. We love it when we get a returning customer, especially one who is very happy with our service. We are not sure if you've finished all your renovations now, but if not we very much look forward to seeing you a third time. Thanks again John.

Kind regards,

Jeannie

Morag in Newmarket
Morag in Newmarket
3 reviews Newmarket, ON
10/10

3rd times a charm

This is the 3rd time we have used Floors Direct North for our flooring needs. The first time was for hardwood in our living room area, then a small tiling job at the front entrance and this time replacing 22 year old carpeting in the upstairs rooms and staircase. Once again they did not disappoint, from choosing the proper material, coming out and measuring, communication about instal and installation and then follow up. A well oiled machine with knowledgable staff, quality products and competitive pricing. Highly recommend.

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Company Response

Hi Morag, thank you very much for the review. So glad to hear you've been back to visit us three times in a row. We appreciate your business and the fact you took time to leave a review for us. Kind regards

Jeannie

AS, Orangeville  in Newmarket
AS, Orangeville in Newmarket
1 review Newmarket, ON
10/10

Professional, helpful, so great!

Amazing service from Martin, Jeannie and their installation team. They made everything so easy. From selecting the right flooring, dropping off and picking up samples and finally the fastest and cleanest installation.
This is the group you want to work with if you need new flooring.

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Company Response

Thank you so much for the great review. We really do appreciate it. Jay and Steve are great installers and like you say, fast, clean and accurate. Thanks again and enjoy your new floor.

Kind regards, Jeannie

Frank
Frank
7 reviews Markham, ON
10/10

Replace carpet in 3 bedrooms, family room, hallway, stairs

Great experience all around. Professional and pleasant sales / estimating staff (Faisal and Ben), and an excellent and friendly install crew... Del, Jay, and Keith. From chatting with them I pieced together that they have over 90 years of carpet installation experience combined. It showed in the way they worked together, and in the quality of the result. Highly recommended.

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Company Response

First of all thanks so much for the lovely review. It's so wonderful to hear that someone took the time to chat. There are a lot of interesting people in the world and if we all took the time,it would be a far better place :)

We are thrilled you're pleased with your carpet. Thank you again.

Kind regards

Jeannie

Rob & Loretta Mount in Newmarket
Rob & Loretta Mount in Newmarket
1 review Newmarket, ON
9/10

Laminate venial flooring

My wife and I had been looking to replace our very old linoleum floor, and removal was not a good option. We met a representative at Floors Direct North, who helped us pick out the right product and style that would best suit our home. He was very professional and helpful with advise on what would best work in our price range.
We had there two installers who were excellent at what they did, do the job for us. They are very good at what they do and come highly recommend, if you are not so inclined to do it your self.
We are very pleased with our new floor and only sorry we didn't do it sooner.

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Company Response

Hi Rob and Loretta, thank you for the glowing review. We appreciate it very much. One thing I would ask, is what could we have done better to get the magic 10 from you? We are always wanting to learn how we can improve and would appreciate any feedback.

Thanks you again, we are happy you are thrilled with your new floor.

Kind regards

Jeannie

Private User
Private User
1 review Newmarket, ON
10/10

Entire Main Floors

Floors direct completed our project on time and the suggestions they gave start to finish made the selection process so simple. John was so well informed and a month after the install of our Vinyl glue down floors we are so pleased. The product is so beautiful we have had trades people think it is real hardwood. Ben was dead on with his estimate and measurements.
We cannot wait to move onto the next step with they carrot John helped us pick out.

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Company Response

Thank you for taking the time to leave a review for our store. We love vinyl and so do our customers. We are thrilled your floors turned out so well. I'm sure your carpet will turn out lovely too. Thank you again. Much appreciated.

Kind regards, Jeannie

Patti M in Markham
Patti M in Markham
1 review Markham, ON
10/10

Hardwood flooring, stair renovation

We had hardwood flooring put in on 2 levels and carpeting on a third level, and 30 stairs refinished , stained to match the hardwood, pickets repainted, risers and stringers as well. Carpeting had to be removed on 3 levels, as well as the existing hardwood and terra cotta tile in the kitchen and family room. We were very impressed with Floors Direct North in Thornhill. From the initial consultation with Ben and Faisal to completion there were no surprises, no mistakes and the work was exceptional. Tran and his crew worked tirelessly, were prompt, professional , and cleaned up after each workday, as well as Richard who did the painting. Any questions I had were answered immediately and the work was finished in the exact timeframe agreed upon. I would definitely recommend this company.

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Company Response

Hi Patti, what a great review. You have no idea how much we appreciate you took the time to write in for us. We do pride ourselves on our work and we are thrilled you're so happy with such a large job. Thanks again Patti.

Kind regards

Jeannie

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Floors Direct North

We cover the whole of the GTA and beyond and carry most major brands of hardwood, laminate, carpet, tile and vinyl. We are also ICC (Insurance Claims Collaborative) registered for restoration of damaged floors.

Why not pop in to our showroom in Newmarket or Thornhill where you can see our collection first hand, along with current special offers, or visit www.floorsdirectnorth.ca

We offer a shop-at-home service, first-class customer care and a friendly smile. Our customers are important to us and whilst we aren't perfect, we try hard and pride ourselves on the care and attention we give to every project. Our installers are masters in their fields and you can rest assured you'll be very happy with the installation of your chosen flooring.

We also specialize in custom made stairs.

You can also visit our second location
134 Doncaster Ave
Units 1 & 2
Thornhill
905 235 7155

CATEGORIES
Floor Retailers, Carpet & Rug Retailers, and Floor Laying & Refinishing
PRODUCTS
Hardwood, Engineered wood, Carpet (residential and commercial), Laminate, Luxury Vinyl Tile and Plank, Cork.
SERVICES
Installation, custom made stairs, shop-at-home service, cash and carry, Suppliers of transition, 1/4 round, doorstop and baseboards
BRANDS
Masland, HGTV products, Preverco, Shaw, Mohawk, Kane, Manninton, Shneir, Anderson, Tosca, Bruce, Goodfellow, Armstrong, Twelve Oaks, Laurention, Roxton, Beaulieu, Homerwood, Mohawk, Kraus, Masland, Godfrey Hurst, Vi-Floor, Tuftex, Richmond, Dixie Home/Lifestyles, Congoleum, Adura and many many more. Please check our website for a full list of suppliers
STYLES
Hardwood and engineered including hand-scraped, wire brushed, distressed and classic. Over 450 laminates to choose from. Hundreds of carpets including cut pile, berber, patterned and wool. Lots of new styles arriving constantly. Luxury Vinyl Tile and wood look plank.
SPECIALITIES
Custom Made Staircases and a shop-at-home service. We are also ICC registered supplying and installing flooring for insurance claims.
WEBSITE
http://www.floorsdirectnorth.ca
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
12
RETURN POLICY
No returns after 1 month, no opened boxes. 35% restocking charge may apply. Some companies do not ac
PAYMENT METHOD
We take, Visa, Mastercard, Debit, cheque and cash.
MEMBERSHIPS
WSIB, Chamber of Commerce for Newmarket, Aurora and Markham Board of Trade
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All our work carries a one year warranty as well as the manufacturers guarantee.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.