Floors Direct North

Floor Retailers
18025 Yonge Street Newmarket ON L3Y 8C9
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Best of 2019 winner 3 timesBest of 2019winner 3 times

Reviews for Floors Direct North

Average customer rating:
9.5 10 (166 reviews)

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Janine in Bradford
Janine in Bradford
1 review BRADFORD, ON
10/10

Home renovation

I have used Floors Direct North twice now to replace flooring in two different homes. Ben and Jeannie are very helpful, knowledgeable and a pleasure to work with! I was able to stay within the budget I set, the installation was set up to accommodate my schedule and the floors looks great. I have and will continue to recommend Floors Direct North.

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Company Response

Hi Janine, thanks for the lovely review and thanks for using us twice. You were great to work too and you were real trooper through all that huge reno.

Cheers, Jeannie & Ben

Vanda  in Newmarket
Vanda in Newmarket
1 review NEWMARKET, ON
10/10

flooring

I love this store, when I walked in I was greeted by Jeannie who turned out to be extremely knowledge and within minutes was able to show me 4 designs that I fell in live with. I walked out with a huge sample to test at home . I came back the next day and we wrote up the offer. Prices were great as was the service.. Thank you to Jeannie, Ben and Sanketh for making this huge purchase quite easy !!! Brillant people. Service was impeccable .many thx Vanda

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Company Response

And it was a real pleasure to meet and serve you Vanda. I very much enjoyed our chats and on behalf of us all thank you for your kind words. Hope we see you again.

John
John
2 reviews East Gwillimbury, ON
10/10

OPAL laminate flooring

We were ready to buy from a different store untill we saw a large sign FLOORS DIRECT. We arrived just before closing, talked with a very knowledgable and helpfull sales lady, stayed for around 45 minutes, took some samples home,and happly made our decision. We chose the OPAL laminate 13mm. All the staff were very nice to deal with, and they always returned our phone calls. Would we buy again from them? YES!

THANK YOU ALL

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Company Response

Thank you so much for the kind words guys, it was a real pleasure meeting you and helping you choose your laminate. We look forward to the next project.

Jeannie

Bill&Zony in Newmarket
Bill&Zony in Newmarket
1 review Newmarket, ON
10/10

supply/installation of hardwood flooring.

We are very pleased with the results of our hardwood floor project, completed by Floors Direct North. Excellent prices, very good installation, and friendly/professional service by Ben, Jeannie and install crews. We highly recommend this firm.

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Company Response

You guys were the best to work with, Considering the amount of work you had done, you were patient, co-operative and very lovely. Thanks...

Will in Newmarket
Will in Newmarket
1 review Newmarket, ON
10/10

Flooring and carpeting

Great company! Looking out for the best interests of their customers!
Sold me a less expensive product than I was first looking at. Highly recommend their services. Thanks Jeannie & Ben!

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Company Response

Thanks Will and Trish, it was a pleasure doing business with you.

Troy DeCaire in Newmarket
Troy DeCaire in Newmarket
1 review Newmarket, ON
10/10

Purchase and installation of hardwood and carpet

Fantastic across the board! Ben and Jeannie's knowledge and customer service are superior to anything I have experienced. Their passion and emphasis on customer care is a priority right from when you first meet them to well after the job is complete. The installation crew is also very professional, courteous and fast. Price, selection and quality of the products is exceptional. I highly recommend Floors Direct North to anyone wanting the best of the best.

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Company Response

Troy, thank you so much - we really enjoyed working with you.

Vilma in Newmarket
Vilma in Newmarket
1 review Newmarket, ON
10/10

hardwood floors and kitchen flooring

My floors were installed on time and the workmenship is just excellent. I would not hesitate to recommend Floors Direct North to
anyone. Ben & Jeannie are one of a kind people. Very, very pleased with the service & installation.

Vilma, Newmarket, ON

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Company Response

Vilma, thank you very much for taking the time to comment on Homestars, we really appreciate it and we're so happy you were pleased with the work we did. Remember to drop in any time for a cuppa! It'll be lovely to see you.

Jacquie in Bradford
Jacquie in Bradford
1 review BRADFORD, ON
10/10

New hardwood throughout house

We searched for hardwood to replace carpet in a house we were in the midst of purchasing. After visiting 10 or more companies we stopped at Floors Direct North and met Jeannie. She was so knowledgeable and offered us so many options all at great prices. Working with Ben he made the install very easy and we were able to have the hardwood put in prior to moving into the new house. The install crew were great as well and very professional

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Company Response

Jacquie, it was a pleasure helping you get rid of all that pink...hope you're enjoying your new floors.

Thanks for the review, we appreciate it.

Linda in Keswick
Linda in Keswick
1 review Keswick, ON
10/10

hardwood flooring

After shopping extensively for hardwood flooring I found Floors Direct North. Not only were their prices excellent the service I received was fantastic. Ben and Jeanie were very knowledgeable and helpful in choosing the right floor for me. Their installers did a great job and were also very friendly and respectful of my home. It was a pleasure working with all the staff at Floors Direct North and I would highly recommend them.

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Company Response

Linda, it was such a pleasure to meet you and to help you choose the floor that was right for you. Look forward to seeing you again when you're passing by.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Floors Direct North

We cover the whole of the GTA and beyond and carry most major brands of hardwood, laminate, carpet, tile and vinyl. We are also ICC (Insurance Claims Collaborative) registered for restoration of damaged floors.

Why not pop in to our showroom in Newmarket or Thornhill where you can see our collection first hand, along with current special offers, or visit www.floorsdirectnorth.ca

We offer a shop-at-home service, first-class customer care and a friendly smile. Our customers are important to us and whilst we aren't perfect, we try hard and pride ourselves on the care and attention we give to every project. Our installers are masters in their fields and you can rest assured you'll be very happy with the installation of your chosen flooring.

We also specialize in custom made stairs.

You can also visit our second location
134 Doncaster Ave
Units 1 & 2
Thornhill
905 235 7155

CATEGORIES
Floor Retailers, Carpet & Rug Retailers, and Floor Laying & Refinishing
PRODUCTS
Hardwood, Engineered wood, Carpet (residential and commercial), Laminate, Luxury Vinyl Tile and Plank, Cork.
SERVICES
Installation, custom made stairs, shop-at-home service, cash and carry, Suppliers of transition, 1/4 round, doorstop and baseboards
BRANDS
Masland, HGTV products, Preverco, Shaw, Mohawk, Kane, Manninton, Shneir, Anderson, Tosca, Bruce, Goodfellow, Armstrong, Twelve Oaks, Laurention, Roxton, Beaulieu, Homerwood, Mohawk, Kraus, Masland, Godfrey Hurst, Vi-Floor, Tuftex, Richmond, Dixie Home/Lifestyles, Congoleum, Adura and many many more. Please check our website for a full list of suppliers
STYLES
Hardwood and engineered including hand-scraped, wire brushed, distressed and classic. Over 450 laminates to choose from. Hundreds of carpets including cut pile, berber, patterned and wool. Lots of new styles arriving constantly. Luxury Vinyl Tile and wood look plank.
SPECIALITIES
Custom Made Staircases and a shop-at-home service. We are also ICC registered supplying and installing flooring for insurance claims.
WEBSITE
http://www.floorsdirectnorth.ca
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
12
RETURN POLICY
No returns after 1 month, no opened boxes. 35% restocking charge may apply. Some companies do not ac
PAYMENT METHOD
We take, Visa, Mastercard, Debit, cheque and cash.
MEMBERSHIPS
WSIB, Chamber of Commerce for Newmarket, Aurora and Markham Board of Trade
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All our work carries a one year warranty as well as the manufacturers guarantee.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.