Hi Judy, thanks for the review, we really appreciate it. Thanks for all the recommendations too. You're a darling! We are so happy you love your floors.
Take care of yourself,
All the best, Jeannie
Hi Brock, thanks for the review. I would love some photos of your floor if you have any - you have my email. I'm so pleased you were happy with the end result.
Thanks again,
All the best, Jeannie
Thank you for taking the time to write to Homestars. We do address all our comments good and bad.
Whilst we can appreciate you are upset about scratches and dents in your wood, it is a fact that all wood will scratch and all wood will dent, even the hardest on the Janka scale. When customers come in to our store, we can guide them and generally show them a range of products that suit their budget, but at the end of the day, the decision on what to buy is always left to customer.
At the time we left your home, you were happy with the installation and the hardwood. Some time later when you called to draw our attention to the scratches, dents and chips, we came out to see you straight away and on a later visit we also brought the Bruce representative to look at the complaint. What you must understand, is that when any rep visits such a claim they will always ask questions such as "how is the traffic in your home?", "do you have children or pets?". This helps to give an overall picture of the general wear and tear level that can be expected on the hardwood. Sadly if the scratches and dents appear some time after installation and the rep feels they are man-made, he will report that to his company. The claim is then professionally assessed and taken to its full conclusion. I believe the rep did not finish his assessment on this occasion, and therefore we were unable to take this any further for you.
Regarding the actual wood you purchased, Bruce is a very well known brand of hardwood, and one we sell almost daily without complaint. In fact it is used widely in many new homes.
We do feel that throughout your renovation we behaved professionally and went the extra mile, as we do for all our customers. We also believe that we dealt with your complaint in an equally professional manner. We are not perfect, far from it, but when we are at fault we work tirelessly to address the situation and as our reviews show, we generally do a great job.
Again, I am sorry you were disappointed in the wood you chose.
Kind regards, Jeannie
Hi Jim, what a joy is was to work with your family. I'm so glad your floors worked out for you and the rugs we had made. Your apartment is stunning, enjoy!
Hugs
Jeannie
hardwood floors, stairs and bannister
Hi Daniel, I'm so sorry for not responding sooner - I have no idea how I missed it as I reply to all reviews.
I really do appreciate that you took the time though and glad you had a good experience. Thank you again for your business, it was much appreciated.
Kind regards, Jeannie
Hi Shannon, I'm on Homestars checking our listing and noticed that it says I haven't replied. I would have sworn that i did reply back in February so I apologize for the late response. I was so happy to be part of giving your mum her new floor which i know she'd been wanting. She chose the perfect wood to compliment the home and I know Ken did a great job installing for you too. It was a big project for sure and I hope the new look is now being enjoyed by all. Thanks again for choosing us Shannon.
Kindest regards, Jeannie
Thank you for taking the time to write the review, we really appreciate it. We're glad you had such a good experience with Ben and the team, and that you are so thrilled with your choice of floor. Thanks again, Jeannie.
Hi Anita, thanks for the review. We are so glad you love your carpet and that you were happy with our level of service. We don't profess to be perfect, but we do try hard to look after our customers. Thank you again. Your time and comments are much appreciated.
Kind regards
Jeannie
Hi Don and Nancy, thanks so much for your lovely review and for recommending us to your friends. I'm sorry I m late sending this but I was in "transition" between locations and office. We really do appreciate that you took the time to review us though, and we hope to see you again if you ever have any future projects.
Kind regards
Jeannie
Hi Judy, thank you so much for taking the time to leave the review. You just happened to catch us with a rare spot available and knowing how much you wanted it done it was a pleasure to allocate that spot to you. I'm so happy you pleased with the work and I'm glad you got your floors looking good again. Thanks again, kind regards. Jeannie
We cover the whole of the GTA and beyond and carry most major brands of hardwood, laminate, carpet, tile and vinyl. We are also ICC (Insurance Claims Collaborative) registered for restoration of damaged floors.
Why not pop in to our showroom in Newmarket where you can see our collection first hand, along with current special offers, or visit www.floorsdirectnorth.ca
We offer a shop-at-home service, first-class customer care and a friendly smile. Our customers are important to us and whilst we aren't perfect, we try hard and pride ourselves on the care and attention we give to every project. Our installers are masters in their fields and you can rest assured you'll be very happy with the installation of your chosen flooring.
We also specialize in custom made stairs.
