Appliance All Service

I bought a brand new appliance (after buying a used one that came dirty and we had to return) and then the new appliance (a stove) didn't heat up to the correct temperatures - checked by a temperature gauge - and when I called to have them fix it or replace it, Appliance All Service said they don't do that and I needed to call the Manufacturer. It was a 5 week old purchase. Sad that companies don't take care of their customers anymore and the customer has to fight for proper care. On the upside, Whirlpool has been fantastic. Going forward I will only by from business that, regardless of manufacturer warranty, will take care of their customers.

Called All Appliance sales dept in search of condenser fan motor was told they had a used one available ($80) as a new one 1-2 weeks ETA. Upon arrival the receptionist presented me a higher wattage fan motor than I required. The sales person came up front and assured me this would work fine, I asked if putting in a higher demand motor would pop a fuse or short out a circuit board to which the sales person said Fine you dont want it, your scared! Took the fan motor and began walking away. I stopped him and asked if they have the fan motor I needed and he said no.

Fast service call as our fridge was not working at all. Service person explained the problem and repaired it quickly

Super disappointed. We have used this company in the past, and will no longer. Just experienced the worst customer service. Bought a washer and dryer combo from them just over 5 months ago. To make a long story short, they didn't find the source of the original issue for the service call, blamed my tenants for the problem instead with no actual facts to back it up- just assumptions based on something my tenant said, broke the handle on dryer door (but wanted to charge to fix it) and "found " an issue with the drain that requires work. My tenants have had no issue with the drain, and feel the machine has been spinning and draining the same since it was installed 5 months ago. So they either sold us a faulty machine to begin with ( and hide behind their warranty of 3 months) OR they are just milking the situation. Started feeling like I was dealing with a mechanic and there was a blame game being played between the technician and my tenants. When I phoned to get clarity and figure out these different issues ( and fully expected that there may be a happy middle ground) I was treated with hostility. I was interrupted, talked over, got laughed at over the phone both by the technician and manager and got lectured about their 90 day warranty. It was actually shocking how they talked to me. Be warned- approach with caution. I will not use them again.

I am not in Edmonton but have a rental property there. My tenant was having problems with their fridge. A friend recommended Appliance All Service. I just made the phone call to them and they set up the repair with my tenant.
Tenant was very happy with the service as was I

Went into these guys on the promise of a working dryer at what we thought was a great price. Brought it home, and two DAYS later, the start button would only work sporadically. One out of every 5 pushes, it might start. Luckily they offer a 90 day warranty (more on this in a second), so we called and they weren't able to send out a repairman for two or three days. It took some arguing, and they were able to send out the repair guy. He determined the electronic board needed to be replaced, would look for the availability of the board, and if it was too tough to get, they would just replace the dryer. It's honestly a good solution....until they tell you that you're the person who needs to bring it back, they won't come get it and bring another, despite the fact they sold you a crap machine that doesn't work. Lyle on the phone actually said if I deliver, I don't make any money. As a businessman myself, I would say he needs to increase his margins a little, in order to cover up when something like this happens. Just plain bad customer service.

Good - they took my old dryer so I didn't have to dispose of it.
- price

Bad - wouldn't handle the delivery of a replacement dryer. Wouldn't fit us in without a bit of nagging to get someone here because we had company coming. Not good overall manners on the phone.

Buyer beware!

Last week I bought stove, fridge, frontload washer and dryer from Appliance All Service and had them deliver all 4 units. The staff in the store was helpful when I was looking around. They seemed very honest about the issues that some models have and helped me find something that matched my needs. The appliances in there show room are relatively new (some are actually new) but the prices are considerably less than the prices of new appliances. The appliances were delivered on time, and the deliverymen were patient, even when negotiating some tough corners on the way down to the laundry room. Overall my experience with Appliance All Service was Excellent.

I booked a dryer repair with this company. Firstly, we were told they would come Thursday morning. When no one came, we called and they said no one would come until 1-3. Luckily the actual repair man called and was able to come at 12:00, his name was Andrew and he is the only person I've dealt with in this company who has been helpful. Anyways, Andrew came, replaced the heating element, said the dryer was fixed and I paid him and was happy to have my dryer fixed. I would have given a 4 star review at this point.

We noticed that the dryer still wasn't fixed later on and called the company. This was on Saturday. No one was able to come for another service call until Monday morning, when they would be calling us. When no one called, we called and they changed the time again to 3:00pm. Very frustrating. I explained that this wouldn't work and we needed someone this morning. The manager was VERY rude. I asked if they'd be willing to give me a refund so I could call a 24 hour repair company as i needed it fixed STAT. The manager yelled "ABSOLUTELY NOT," and then threatened to have no one come at all, even though I already paid for the service. I was forced to accommodate their schedule after I'd already booked 2 appointments.

I was forced to wait, and Andrew came back. He said that the dryer was fine and that I must need my vents cleaned out. I paid for my vents to be cleaned out by another company and they said there was absolutely nothing in my vents, nothing to be cleaned out. COMPLETE WASTE of another $100.

I called the company back again and explained this to them. I asked to speak to a manager or leave a voicemail or send an e-mail and the lady who i spoke with refused to give me any information that would allow me to do this. She said she would have Andrew call me and when I asked when the appointment would be she said she had no idea and she said, "maybe if you get off the phone the repair man will call you and you'll find out."
I just wanted a rough estimate, would it be the same day? Tomorrow?

Andrew called and was able to come the same day. I found out that the lady I spoke to at the office told him I was threatening her... even Andrew agreed that this didn't make sense and all I wanted was for them to fix my dryer... a service i already paid for, and paid to have my vents cleans un necessarily.

DO NOT USE THIS COMPANY.

I have used this used appliance warehouse to replace a dryer and to come out for a repair. Their repairman was very honest about what needed to be done. They have a fairly good selection (constantly changing) and seem to be very qualified. Good to work with.