I booked a dryer repair with this company. Firstly, we were told they would come Thursday morning. When no one came, we called and they said no one would come until 1-3. Luckily the actual repair man called and was able to come at 12:00, his name was Andrew and he is the only person I've dealt with in this company who has been helpful. Anyways, Andrew came, replaced the heating element, said the dryer was fixed and I paid him and was happy to have my dryer fixed. I would have given a 4 star review at this point.
We noticed that the dryer still wasn't fixed later on and called the company. This was on Saturday. No one was able to come for another service call until Monday morning, when they would be calling us. When no one called, we called and they changed the time again to 3:00pm. Very frustrating. I explained that this wouldn't work and we needed someone this morning. The manager was VERY rude. I asked if they'd be willing to give me a refund so I could call a 24 hour repair company as i needed it fixed STAT. The manager yelled "ABSOLUTELY NOT," and then threatened to have no one come at all, even though I already paid for the service. I was forced to accommodate their schedule after I'd already booked 2 appointments.
I was forced to wait, and Andrew came back. He said that the dryer was fine and that I must need my vents cleaned out. I paid for my vents to be cleaned out by another company and they said there was absolutely nothing in my vents, nothing to be cleaned out. COMPLETE WASTE of another $100.
I called the company back again and explained this to them. I asked to speak to a manager or leave a voicemail or send an e-mail and the lady who i spoke with refused to give me any information that would allow me to do this. She said she would have Andrew call me and when I asked when the appointment would be she said she had no idea and she said, "maybe if you get off the phone the repair man will call you and you'll find out."
I just wanted a rough estimate, would it be the same day? Tomorrow?
Andrew called and was able to come the same day. I found out that the lady I spoke to at the office told him I was threatening her... even Andrew agreed that this didn't make sense and all I wanted was for them to fix my dryer... a service i already paid for, and paid to have my vents cleans un necessarily.
DO NOT USE THIS COMPANY.