Rowan Hardwood Floors

I went all over town trying to match exsiting hardwood and the guys at Rowan took the time to help me find almost an exact match! They ordered the flooring for me and because they knew I had tight timelines they called me and kept me up to date with the delivery date. I would definately use them again. They carry an excellent product.

I have used Rowan to purchase and install hardwood flooring for three properties that I own. They have always done a fabulous job. When people come to visit they always compliment the floors. Rowan's explanations about what to expect from the floors, what floors would be appropriate for my needs, and the like, have aleways been helpful and appreciate. They have saved me from making bad choices. I have often referred them to clients and friends and all have told me they have been happy with the product and service. I would never use or refer any other company.

I purchased a home that required quite a bit of work and was thankful for the advise and help of the sales and management at Rowan. They answered all my questions, delivered the materials on time and were there the whole way through the process. The floors look great.

After 10years of begging I finally convinced my husband to renovate our main floor and put in hardwood. We completely gutted the main floor which consisted of a bathroom, kitchen, living & dining room, and the entrance. We purchased our flooring from Rowan and had a contractor install it. Within six months the finish started to peel on one of the boards, we thought bad board, the over the next six months we noticed more. We called, it took a month to get some one in to see it, then another six months of back and forth, we'll replace the bad boards, sorry the boards we have are the right ones, etc. The run around, finally when we threaten to take out full page ads we get action. The manufacture is called and a meeting is schedulled, they don't show up on time! We reschedule, they show up on time, the manufacture rep is friendly, he acknowledges that we have taken care of the floor properly and that the damage is not from water. I feel better, finally this will be fixed. We hear nothing for a month, finally I get a letter, it is our fault because without proper finish water damages wood and we must have let water sit on the floor. During all this the Rowan Rep is unsupportative! What did I learn, Superior HardWood Floors have an inferior finish, and Rowan Hardwood Floors does not support the products that they sell.