Rowan Hardwood Floors

We had finally decided to renovate the second floor and staircase from carpet to hardwood. After months of searching for the right company, a designer friend – Susan Crema Martin (Martin Designs) - recommended Rowan Hardwood Floors of Newmarket, Ontario. From the moment we walked into the showroom and were pleasantly greeted by Laurette, we knew we had found what we were looking for. After patiently listening to all of my requests and showing us pictures of what she understood to be our wishes, we hired them to do our renovation. Richard and Kathy who installed and performed the finishing touches on the staircase/railing made my dreams come true! It was exactly what I was looking for! The hardwood flooring installers were very professional and did a wonderful job! From the moment we dealt with Derrick in scheduling the renovation and whenever I had a question or concern, he was quick to respond and solve the matter to our complete satisfaction. We will be installing hardwood on our main floor next year and will definitely go back to Rowan Hardwood. We would highly recommend this company to anyone considering new floors or hardwood stair renovation. Thank you to all the staff at Rowan Hardwood!
Mike and Mary,

Rowan Hardwood Flooring installed new hardwood flooring in our home on Monday September 14, 2015. The installers arrived on time, inspected the area to be done and completed the job within one day.
The workmanship was excellent, particularly where the hardwood met the tiles in the kitchen and hall. The fireplace was neatly trimmed and the stairs leading to the basement the basement neatly finished and trimmed. No detail left out. The overall affect is amazing. The living area seemed larger and added a richness to the house much superior to the previous carpet. Cleanup was completed with no carpet left behind.
We would recommend this company to an propective buyer.
Irma and Don. Aurora, Ontario

We have purchased flooring from Rowan Hardwood Floors several times over the past 8 years as we have gradually renovated our home. We bought both cork (great stuff) and engineered hardwood. We don't skimp on the quality of materials, and Rowan has an excellent selection and a range of prices to suit most budgets (though not the lowest end~may as well go to big box stores if you want the cheapest floors you can get). Their prices are competitive. We have worked with Janet mostly and she is really great to deal with. We have had zero issues with Rowan. We've only used our own contractors to install, so I can't comment on their in-house installers. Would definitely recommend.

Terrible experience with Rowan. We wanted to buy local and therefore chose Rowan. Service was bad, had to chase them constantly for everything including delivery only to have the wrong product delivered.
The Rowan hardwood was the most expensive of our choices but we decided to spend more thinking we were getting a quality product. Unfortunately the floors have been in for less than 2 yrs and we are planning on ripping them out. They are warped and cupping everywhere and the finish has worn so badly. Just to be clear the hardwood is not from a manufacturer that Rowan resells, it is Rowans own product. I would never recommend these guys to anyone. Shame on them for the poor service and poor quality product.

Very, very, very overpriced work! Too many follow up calls initiated by me, because of poor internal communication; wasted my time. Attempted twice to get a refund for item charged, but not delivered, said it would be looked into but never followed through on. For top paid $, expected top service. Very disappointed. Work done by tradespeople was well done.

We used Rowans because we had used them 10 years before and had been very happy with the workmanship and quality. We were extremely unhappy this time. The workmanship was poor as was the customer service and follow-up. The planned removal of existing tiles resulted in damage to kitchen cupboards and was incomplete. We had to pay another company to complete the work. The door thresholds were poorly done and, although there was lots of product left over (which we ended up paying for of course), the installers used a number of damaged boards in very visible areas. Rowan's was supposed to refund the cost of removal that was not compelled and compensate us for the work we had to contract out. They were also supposed to return to fix the thresholds. It is now just past a year and no word, no refund, no apology, nothing.

I would not use Rowans again under any circumstances. Nor would I recommend them.

The only positive factor were the two sales women in the show room. They were very helpful, knowledgeable and courteous.

Professional Work
We decided to upgrade our home instead of moving, and hardwood floors were central to those plans. We knew little about hardwood floors and had to rely on advice from friends and flooring dealers. We visited several stores and in due course decided to deal with the specialist Rowan Hardwood Floors. From our first visit we were comfortable with the advice, attention to detail and time in business. Rowan’s staff were very patient as it took us a while to determine what we wanted. In the end it all turned out wonderfully – the work was done well, timely and with minimal disruption. We recommend Rowan.
 
 

Terrible workmanship and customer service from Rowan. Definitely do not use installer provided by Rowan. Terrible installation of hardwood floor in Kitchen. Floor squeaks very loudly as installer did not install sub floor. Staples indents can be seen in exposed area of the floor. Upon complaint Rowan were "kind" enough to provide a crayon to hide indents from exposed staples (which it doesn't, just draws more attention to the staple indents). When I received the bill Rowan had the nerve to charge for plywood and screws for sub floor which was never installed. I would have ripped the floor out and installed again with proper sub floor but we just wanted our kitchen back after 3 month reno job and other contractors and products were lined up to install on tight schedule. In retrospect, we should have forced them to rip and replace properly and gone without a kitchen for a few more weeks. Live and learn ...

I recently purchased new hardwood flooring to replace older hardwood in four bedrooms of my home. I shopped around at several big-box stores as well as small specialty retailers but was not happy with the product selection, nor did I find the staff to be particularly helpful or knowledgeable. In frustration, I returned to the Yellow Pages to search for more stores, and I was fortunate to find Rowan Hardwood Floors.

When I arrived at Rowan, I was greeted by a helpful person (Janet) who showed me a wide variety of flooring types and colours in my price range, and she exhibited great patience and interest in helping me find a colour that would match the existing hardwood in the rest of my home. Janet encouraged me to take home full-size sample boards so that I could see how the colours and grains would look on my floor at home. This was tremendously helpful in assisting me to make my decision on the wood species and colour of stain to purchase.

During the three visits that I made to Rowan (looking, thinking, deciding and purchasing), all of the staff that assisted me were pleasant, professional and knowledgeable.

Ultimately, I choose to purchase the flooring from Rowan. When I made the final purchase, I was notified promptly when the wood arrived, and I was pleasantly surprised when it arrived two days earlier than expected.

Based on my experience, I feel confident that the staff at Rowan are up-front and honourable in their dealings with customers, and they are genuine in their desire to help their customers with the purchase and installation decisions so that the final product will be beautiful. Their prices are competitive and they have an excellent selection.

I look forward to making future purchases from Rowan.

I went all over town trying to match exsiting hardwood and the guys at Rowan took the time to help me find almost an exact match! They ordered the flooring for me and because they knew I had tight timelines they called me and kept me up to date with the delivery date. I would definately use them again. They carry an excellent product.