Home Pros Group

House & Apartment Cleaning
16690-113 Avenue Edmonton AB T5M 2X3
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78%

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Reviews by rating (past 12 months)

Reviews for Home Pros Group

Average customer rating:
9.5 10 (11 reviews)

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Eric W. from Edmonton
Eric W. from Edmonton
4 reviews Edmonton, AB
5/10

Furnace and Duct Cleaning

I hired Home Pros Group based on what I read about them online. My appointment was at 3:00 PM and the guy finally showed up at about 4:10 PM. I called the office just after 3:00 and the lady had no idea where the technician was. I called a second time and she kept going on and on about how they were unable to confirm my appointment the previous business day because my cell phone had no voicemail. This had nothing to do with why the truck was so late. The driver told me he was late because of traffic. Then I noticed he was wearing a "Don's Power Vac" t-shirt. I hired Don's back in 2009 and they sent a couple of unprofessional lazy workers to my house for duct cleaning who tried doing as little work as possible while trying to charge me as much as possible. Anyway, the technician told me that Home Pros bought out Don's Power Vac and another company. I watched him the whole time and followed him around the house while he worked. He did a very decent job by himself compared to the two guys who did the same work from Don's the last time. I tried asking the technician about the deals on their website, but he kept telling me to call the office. I spoke with the office the next day and asked about the free dryer vent coupon on their website. She told me that even though I was offered their $119 deal to get the furnace and up to 10 vents cleaned, their minimum charge was actually $150. They tacked on $30 for the dryer vent (which anyone could clean easily with a vacuum cleaner), a $15 enviro fee, and GST before taking 5% off for writing a review here. The whole pricing structure is deceiving and they had all these coupons on their website that apparently expired years ago. The actual cleaning is what got them the 5 out of 10 rating (even though the driver was super late). I will probably go with another company next time who is more upfront about their prices and who has absolutely nothing to do with Don's Power Vac.

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Pat from Edmonton
Pat from Edmonton
12 reviews Edmonton, AB
10/10

Duct cleaning

I had HomePros come in to clean my daughter's furnace ducts. The employee was efficient and explained what he found. I was not at all surprised to hear how dirty it was knowing the previous owner had not done any maintenance work at all. I looked at how the vents were prepared prior to cleaning and how the individual cleaned the vents and ducts. I was well pleased with the person and how well he did the job. I will be getting this company in the future for both my home and my daughter's in the future.

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keith from Edmonton
keith from Edmonton
1 review Edmonton, AB
10/10

carpet cleaning

They provided great carpet cleaning service by their technician Zeid. He was able to remove the stains in the carpet and performed the job on schedule. The office staff was great to deal with, very friendly and knowledgeable.

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Dave Redman from Edmonton
Dave Redman from Edmonton
2 reviews Edmonton, AB
10/10

Furnace and Duct Cleaning

We did a Groupon booking for this service with Home Pros and were extremely please. Our Technician was Zeid, on time, professional, friendly and offered great advice. He did the job efficiently and completely. He explained the work done and left our home cleaner than when he arrived! The price was excellent. Thank you Zeid.

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kayleigh.dc in Beaumont
kayleigh.dc in Beaumont
1 review Beaumont, AB
10/10

Furnace Cleaning

They arrived on time, the technician was very polite and gave me a walk through what he was going to do before he started. The finished in a timely manner and the pricing was great! I will definitely be recommending Home Pros!

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Lisa from Edmonton
Lisa from Edmonton
1 review Edmonton, AB
10/10

Furnace and duct cleaning

Absolute professionalism, politeness technical skill. In the past with some other companies, I felt a little ripped off because they were gone in 30 minutes and added questionable and surprise charges. With Home Pros, I feel that I had a very high quality service and it was worth every penny! The tech knew a lot and answered all questions and actually provided me with new information. Thank you, I am ready for winter now.

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Annette from Fort Mcmurray
Annette from Fort Mcmurray
1 review Fort McMurray, AB
10/10

Carpet cleaning

They were very friendly, and very professional. They went beyond what I expected them to do. Thank you Matt McKinnon!!

I recommend this company. If any conflicts arise, it is dealt with in a professional and friendly manner.

Thank you! See you next year!

Review has 1 previous version
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Company Response

Hi Annette,

Our company did try to contact you yesterday and left a message, there is a travel charge for out of town calls but it starts with homes as far out as Gregoire Lake Estates and farther. It was a over site by our company and you should have never been charged travel time for Saprae Creek. Your account has been refunded for the travel fee.

We perform many of our services in Saprae Creek and stand behind our work. We hope that you will use our services again in the future.

Sorry for any inconvenience this has caused you.

Regards,

Keith
President - Home Pros Group

Thank you Annette, I am glad that we were able to correct the billing error and that you were happy with the service, we look forward to seeing you next year!

Regards,

Keith

Diana  from Fort Mcmurray
Diana from Fort Mcmurray
1 review Fort McMurray, AB
10/10

Carpet Cleaning

This was my 2nd time using Home Pros for carpet cleaning. Matt McKinnon and Darren Finnamore did an excellent job both times. They provided professional service and I was pleased with the results. My carpets looked brand new. I will definitely use HomePros again.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home Pros Group

Home Pros Group uniquely grouped services are designed to assist both the public and commercial sectors. With our public and commercial sector experience, we bring to our work an understanding of processes combined with a commitment to client focus and satisfaction. Through the recruitment of high quality staff and the ...
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