Monarch Kitchen Bath & Home

We recently completed a major renovation project of an older home in Toronto (East York). Monarch was one of several companies that we brought in to provide a quote for the project, and although several were well qualified, what impressed us with Monarch was their full service approach and long-standing reputation for excellence and high standards.

Make no mistake - this was a challenging project and was beyond the scope of a typical kitchen or bathroom renovation in a more recent subdivision home, and Monarch managed and executed the project very well.

From the very outset, Monarch's designer Janet was hands-on and very involved in working with us to choose finishes that would suit our design sense. At the same time, she created original designs for challenging spaces that were frankly masterful and which we don't believe others would have been able to execute on our behalf.

What made our experience with Monarch so incredible wasn't just the general quality of the work (which was high), but their accessibility, communication and punctuality. All trades and components were meticulously scheduled and organized by Monarch, and always showed up when they were supposed to. When issues arose that resulted in delays, these were thoroughly explained and action plans implemented. Additional costs were discussed prior to work, alternatives considered, and any fees meticulously invoiced and tracked. As I was coordinating many other trades as part of the overall project, Monarch's back office support was invaluable, especially the ongoing coordination from Kelly and Melissa. It truly felt as though I had access to a whole team of specialists on any issue that arose.

Make no mistake, issues did come up, as they will on any project. Nevertheless, Neil, Monarch's principal, was able to visit the site several times per week during construction and usually called me with updates and to discuss issues and changes well before I had a chance to. He was also always available and responsive - and what issues that emerged did not go unresolved for long! They stand by their work and don't hesitate to make sure that problems that come up after completion are dealt with.

Above all else, Monarch performed a challenging and changing renovation to a high degree of quality and with exemplary support and communication. At a cost that is competitive with many of their competitors specializing in bath & kitchen renovations, Monarch is an outstanding choice for a home of any age.