The design and execution of the design were poorly managed, such that I was required to dedicate at least one day per week to correcting errors. I would strongly advise that with any renovation one should hire somone to oversee the work being done. My 2 month old kitchen requires extensive remodelling to correct a cabinet design, wherein the fridge will not open fully, and the fridge door is hitting the granite counter top, thus causing a structural weakness in the expensive counter top. I also spent $3,000 on heated floors, which were not laid properly. Fortunately, this company is managed through Sears, who are sending a representative to check out my concernns. Also with Sears, you don't pay until the job is ended and you are satisfied. I like Sears policy and will work towards a reasonable resolution. Overall however, one needs a manager to manage the kitchen /contractor personnel.
- Company Response
Ms Dixon has used her legal skills to the fullest to belittle what is a fabulous job. Sears attended to Ms. Dixon's home and concluded the job was completely satisfactory. We would like to thank Ms.Dixon for refering her best friend Mrs. Mulveney to us. May I suggest that the owner of Home Stars.ca contact myself to remove this rubbish from their website as they would no doubt not want to tarnish our good name.