Allstate Moving & Storage moved us from Toronto, Ontario to the Boston, Massachusetts area in July 2015.
The moving out process seemed to have gone well enough - the team that arrived at our home to load up the truck appeared to be attentive, responsive and professional throughout.
Unfortunately, the crew used by Allstate on moving into our apartment in Massachusetts was far below the caliber of the Toronto team.
The moving in process was difficult. For instance, boxes labelled as fragile as well as labelled which way was up were both carried and placed upside down by the team and the boxes and other things were handled roughly throughout. Heavy boxes were piled on top of lighter, fragile boxes. When we asked one of the movers to be more careful with some paintings, his response was irritation - he informed us that he was not a mover and that he was doing the best that he could.
Allstate's movers attempted to get our largest couch up the stairway into our apartment through brute force, punching several holes in the walls, scraping the stucco ceiling, staining and indenting walls throughout the hallway (amongst other damage) and damaging the couch as well.
After causing the damage, Allstate's crew abandoned the attempt at moving the couch in. The couch was literally left on our doorstep (standing on its side). The driver drove the truck away without providing any direction or assistance on how we should be thinking about the couch.
We hired Allstate as a company of professional movers. That is not the experience we received - the US-side crew even admitted to that.
Allstate has not responded to our attempt to resolve the matter. We were in regular contact with Allstate's office from our move in July 2015 through to October trying to get the matter resolved.
Allstate did make an 'offer' to us in September 2015 but it was not clear what the very modest proffered amount related to (damage to property or to home). Allstate appears to have arbitrarily decided on the extent of the damage even without actually examining our property and without attending to the insurance coverage we paid for.
Our landlord has been extremely patient with us but there is significant damage to the house which needs to be repaired. The cost for the repairs to the house alone will vastly exceed Allstate's 'offer' and that is putting aside the damage to our belongings (and that is where repairs are even possible - some things cannot be fixed and others have been destroyed).
It is now December and none of our property has been repaired nor has the house been fixed up. Allstate has said that it is not willing to review the matter any further.
We would strongly NOT recommend using this company on account of our experience with it and its unwillingness to resolve the situation despite our best efforts. We may need to resort to legal action to try to recover our costs.
[ADDITIONAL COMMENTS - FEBRUARY 2016]
This is an update in response to Allstate's comments on our review. We won't bother going through point by point, but suffice it to say that the Allstate response is misrepresenting us. We didn't manipulate (that story made up about the $1000 is weird - we're not even sure how Allstate arrived at that conclusion). We didn't hide information. We are just a married couple with two kids who wanted our stuff moved without damage to it or to our house. In the end, both were badly damaged and Allstate has done everything it can to avoid taking responsibility for the damage caused by its personnel, including attacking our character.
Our suggestion, then, is that if you decide to hire this company, beware - our experience is that it will stop working with the customer and mount a defense if anything goes wrong. Is it really worth the risk?