We bought our countertops through IKEA and could not have been happier with our experience with Artistic Stone. Cheryl was extremely helpful answering all of our questions and is just awesome in general . The install team was polite, efficient, and professional. Our countertops look phenomenal!! Better than we could have expected on every level.
Last year we renovated 80% of our house. It was a very tough undertaking, with four young children.
When I began my search for a 'stone slab' for our new kitchen - I found the process quite overwhelming and much more complex than I had anticipated.
From the first moment that I spoke to Patricia at Artistic Stone Design, I felt at ease. She walked me through everything that I needed to know and was also there for me when I needed to just 'breakdown' with all the renovation stress. I sent Patricia a text message at 11pm re: a stone that I saw that day. To my complete surprise - she called me back within minutes and spoke to me until well after
midnight!! Not only do I absolutely love my kitchen island and backsplash - I thoroughly appreciated the advice, support and knowledge that Patricia had to offer.
I couldn't be happier with my experience at Artistic Stone Design. I dealt with Patricia from start to finish and she was able to implement my vision flawlessly. She understood what I was looking for and went above and beyond to ensure I found the perfect piece for my project, her team of installers were on time, professional and friendly. Thank you Patricia for all of your hard work and making my vision a reality!!
After 25 years at looking at the same old kitchen – it was time for change.
I researched many contractors and met with many counter top companies - in the end, Artistic Stone Design was the most professional and pleasurable to deal with. One would think that picking a counter top is an easy process, however, there is a method and education of understanding what you are choosing and I would like to thank Artistic Stone Design specifically Patricia.
One can only imagine the different types of counter tops you can purchase from Quartz to Marble to Granite (etc). Patricia was extremely patient with me and really took the time to explain the differences and types out there. From warranties and how they apply, different alternatives and the bottom line....costs – she assisted me. Her many years of expertise within this industry definitely made my experience personable which allowed me to make the right choice for me. Keep in mind that before I came to a decision, she treated each visit as energetic from my first visit and really took her time to make me feel comfortable before I chose Artistic Stone Design. When I finally decided to move forward with ASD, Patricia guided me through every phase by setting my expectations from appointments to templating, installation, counter top setting, plumbing and even the different types of cuts - all this for a stone. She even went above and beyond to set time aside for me to walk into a marble/granite location to provide suggestions as I was very undeceive and wanted the the perfect counter top. I would like to point out that for those reading my review, my kitchen is just a normal in size as the next person but she made my every visit as the valued client I should feel with follow up on every step.
In the end, I can’t even begin to tell you how extremely happy I am with the outcome of my kitchen.
Thank you Patricia for all the time you spent with me. Amazing professional service!
The amount of compliments I’ve received from my friends and family is rewarding and I love my granite kitchen counter top.
I definitely recommend Artistic Stone Design
Good afternoon James,
Thank you for your kind word.
It was a pleasure working on your project.
I would like to describe you my experience Artistic Stone Design company located at 8550 Keele St c, Concord, ON L4K 2N2
I was looking for the company for countertop fabrication and installation and was happy to sign the contract ASD. The sales person Patricia Marocco seemed to be nice and trusted person. Unfortunately I am not happy with the result and with the way ASD closed the door on me.
There are the deficiencies of the fabrication and installation:
1. Fabrication - in general I was satisfied with template employee, he was on time, professional, friendly and polite during his work. Unfortunately one side of the countertop adjacent to the range was not cut properly under 90 dgr. When we moved the range to it's place the gap between the range and countertop at the front is 1.5 cm wider than at the back, it visible.
2. Installation - this guy is a professional. I can trust him, right? As appears - no. The installer Calogero was arrogant and tried to finish the job as fast as possible. He have not checked anything after the completion of the job. All the deficiencies mentioned below I showed him after the installation, he did not fixed anything.
i. My kitchen is 17 years old, and of cause I was worried about weight of the quartz. Before I sign with ASD I asked about wood support below the quartz, Patricia told me they will install the strips. The installer came to my house and started to place the quartz directly to the cabinets without any checkup. When I asked him about the strips he told me in very strictly way that my kitchen does not need them. Once the installation was completed it became apparent that the top drawer does not go inside and the door beside the drawer does not close as it is not enough space below the countertop. Again, it was checked by me, not by installer. The installer had to insert some pieces of wood below the countertop in order to move it up to increase the space between the bottom of the countertop and the top of the cabinet door and drawer panel. The countertop was already glued to the cabinets and he had to apply a lot of strength in order to rise it up to make the space for those wood pieces. Should he check the measurements before the attaching the quartz? The strange thing for me is that I check the drawer and doors upon installation, not the installer. It was clear the installer had to place the strips, but he did not want to do this additional job.
ii. At the end of the job I checked the surface of the countertop with level, the installer was not happy with that, he told me I had to check my old countertop, not the new one. Is it right? The results - the countertop elevation is 1 cm higher near the fridge, during the backsplash installation my contractor had to cut the lower layer of the tiles in order to level them all around the kitchen. The countertop is not leveled properly.
iii.The countertop was installed on July 18, 2018. Next day backsplash installation was completed, and on July 20 my contractor started to seal the joint between countertop and backsplash with silicon. He noticed that the narrow area of countertop between sink and backsplash is bouncing under the pressure (moving down and up when the pressure was applied and released) and the crack appears in the grout which sealed backsplash and countertop. He told that silicon would not keep there as the countertop is moving up and down and this narrow area of countertop may crack if I will load the sink. This area where the sink is installed is located between two kitchen support panels 5 ft apart, it means 5 ft of heavy quartz panel with attached sink was installed without any support beneath. My contractor told me to contact ASD as additional support is needed there. I texted Patricia on July 20, but nobody from ASD contacted me back, nobody came to my house to check this. It was completely ignored.
iv. Once the installation was completed it became apparent that the sink was attached to the countertop with wrong alignment. The hole for the sink was cut very precisely, but the sink was attached to the countertop off in both directions. The left side of the sink is sticking out and the right part is under the countertop. The same is with front and back sides.
v. The silicon is sticking out from the sink and countertop junction. Was the installer supposed to place the silicon in better way or at least clean it before it became hard?
All appointments were on time, template person were nice and considering, however the biggest problem I had with the installation. The installer tried to finish the job as fast as possible, have not checked anything after the completion. All the deficiencies mentioned above I showed him, but nothing has been fixed and ASD did a terrible job following up, they just ignored me as all money has been payed.
Sales representative did not explained anything about the warranty. When I asked her she told me to print the warranty conditions from Vicostone website. I found out from this website that in order to have the warranty for the countertop I had to register within 30 days from the date of installation. Only 5 days left, but I was not able to do it as I have not had all required information like butch #, slab #, etc. I drove to ASD office to get this information as I have not got responce to my email request. Patricia told me she needs a few days to get the information from accounting department. Really? The client is in the office, why do not call them? It appears sales person even did not know about registration, she told me in very unplesent way that nobody have never asked the warranty, only I'm so "terrible" client that requests the warranty. Hard to believe that the people are paying thousands of dollars with no warranty. Is the sales person professional if she does not know about warranty registration?
I will not use this company again nor will I recommend it to anybody.
Hi Elena, Thank you so much for your review. All of us here at Artistic Stone Design (ASD)are grateful for your business and candid review of your experience with us. I would like to take this opportunity to address the concerns that you noted above and ensure your utmost satisfaction.
Build Up (Plywood/Strips) -The templater advised that no build up (plywood/strips) was required, this was clearly stated on your drawings and relayed to you at signing.
Adjustments (Drawers, cabinets, etc.) These were addressed a week after the installation, following my phone call with you. At this point the installer was instructed to return and make the necessary repairs.
Service/Follow Up - I apologize for the miscommunication regarding the service follow up. I was not made aware by yourself that these issues had not been addressed. Seeing as there was no feedback received, and payment was made in full, it was understood that you were satisfied with the work completed.
Warranty - With regard to the warranty for the product, you were made aware upon purchase that the product is automatically under warranty from the manufacturer.This paperwork was made available to you post installation. Due to a personal matter which was communicated to you, I advised that the paperwork would be provided to you within two days of my return. This was provided to you the next day along with the details for product registration. Additionally, I contacted the sales representative and regional manager of Vicostone in your presence to ensure that the full details of the warranty were communicated to you. This contact was also provided to you if you had any further questions or required any additional information. At this point, I received an email from you thanking me for the information.
Several weeks later, I received an email from you stating your displeasure with our service, as the installer did not return to complete the deficiencies. It was only at this point that this was brought to my attention as multiple conversations had passed without mention. I apologized that the service had not been completed and advised you I had not been made aware and would escalate the matter to ensure that the service was completed to your satisfaction. ASD prides itself on dealing with best in the industry and I can assure you that Vicostone and ASD both stand behind their products and service. I want to thank you again for your patronage; if there is anything further I can do for you, please do not hesitate to contact me.
I got a personal reference from a co-worker who used ASD in her kitchen remodel. On checking out their reviews on Homestars, I was pleased to find they were all very positive. I sent in my kitchen plan and received a quote from Patricia very quickly, even though she was on vacation! Once I decided to go with them I had a visit from the template guy within days and my brand new Caesarstone counters in two weeks. The installers were very careful, courteous and did a beautiful job - can't see the single seam at all, were quick, on time (even early) and made sure to protect my new floors.
I am delighted with the great service and product I received. Will definitely recommend ASD to friends and family.
Thank you so much for your review! It was a pleasure doing business with you.
I was very pleased with artistic stone design. Right from the beginning the process regarding the installation of my new counter top was communicated to me and adhered too in accordance with the stated execution timeline. The office staff answered all of my questions and took time to discuss my drawing to ensure I was happy with the choices I was making. The installation team was quick, efficient and very pleasant to deal with. Working with the company was seamless. I would highly recommend this company!
We really love our new Caesarstone Quartz Countertop. It's absolutely gorgeous, and was installed perfectly. I had wonderful customer service from Cheryl at their office, who was a pleasure to deal with. I am so happy with my new kitchen.
Artistic stone Design is the company I hired to install a quartz countertop in my new kitchen. The job was done yesterday. I like to say that I'm very pleased with their service for templating to installing. Installers and templator were very efficient. Cheryl was very helpful in scheduling the appointments and she's very courteous taking the call and dealing with customers. I'm happy with my new countertop. Thank you to all the team who worked to make it happen.
Artistic Stone Design (ASD) specializes in custom designed and fabricated granite countertops, marble, quartz and onyx for bathroom vanities, fireplace surrounds, outdoor kitchens and any project at an affordable price. We work with only the highest quality materials, using our well established supplier partnerships.
Our clients are the sole basis of our continuance. Because the quality of the finished product lies greatly with the fabricator, we are passionate about what we do and our entire staff takes great pride in their work.