Vinyl Window Pro

Windows & Doors Installation & Service
4576 14st NE Calgary AB T2E 6T7
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94%

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Reviews by rating (past 12 months)
Best of the Best '22 
Best of Award '22 winner 4 timesBest of the Best '22 Best of Award '22winner 4 times

Reviews for Vinyl Window Pro

Average customer rating:
9.6 10 (249 reviews)

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Private User
Private User
Private User reviews Calgary, AB
10/10

Windows and front door renovation.

The crew from Vinyl Window Pro were absolutely amazing. Right from Andrey, then Tisha coming to finalize our choices. They assisted us in making decisions regarding changes to what we picked, which were very helpful.
The installation crew were very polite, efficient and cleaned up after.
We are very happy and would recommend Viyl Window Pro.

Approximate cost of services:
$18,000.00
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silver_lightning40
silver_lightning40
0 reviews Calgary, AB
10/10

Front door install

Absolutely amazing job from ordering to the purchase of my front door to the install , amazing company fast and reliable and very professional would highly recommend!

Approximate cost of services:
$4,300.00
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Company Response

Thank you so much for your review. It was our absolute pleasure getting to complete this project for you and we look forward to completing your future plans.

Private User
Private User
Private User reviews Calgary, AB
10/10

Windows Installation

The entire experience with Vinyl Window Pro from initial visit of their sales representative to the last bead of silicon around the windows had, in my perception, only one goal, a complete satisfaction of the customer and I have to say that the company delivered on all counts

Approximate cost of services:
$13,000.00
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Company Response

Thank you for your generous review. We're happy we were able to meet your requirements and satisfaction. We hope you'll keep us in mind for any future windows and doors you may require in the future. We stand behind our product and service and will continue to be there for our amazing customers.

fatimac2010
fatimac2010
0 reviews Calgary, AB
10/10

Vinyl window pro

Best customer service I’ve seen in yyc amazing company and affordable prices for my windows I had 2 of my homes done by them I definitely recommend Vinyl window pro

Approximate cost of services:
$10,000.00
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Company Response

Thank you for your kind review and we're very happy that we have been able to meet your expectations. It's always rewarding to know that our clients have had a positive experience with our team from start to finish. Thank you so much for your comments!

rsa21018
rsa21018
0 reviews Calgary, AB
2/10

hail damage replacement

I got a quote for 4 mm glasses but I received 3 mm glasses with the explanation that my windows does not allow for 4 mm glasses. but I didn't receive any price compensation for that.
I cannot say anything about the quality of glasses and installation because it has been just installed and I need time to evaluate the quality.
The job was done clean and on time.

Approximate cost of services:
$1,400.00
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Company Response

Thank you for your review. Yes, this is correct as per the documentation. The original quote was for 4mm glass and the revised production order was changed to 3mm as per production measurements. Additional custom super spacers and glass stops were required for the 3 windows offsetting the difference in price to balance out.

Private User
Private User
Private User reviews Cochrane, AB
0/10

Window replacements

Had some windows replaced in 2020. The installers used the wrong caulking on the entire job which had to be replaced. The salesman offered to have one of our windows aluminum clad. We couldn't open the window when this was done, making it unsafe for fire egress. One repair and the window was sticking, and caulking was wrecked. I was unable to get Vinyl Pro to respond from that point on. The real disappointment was the number of the number of times I had to call to try to get someone to come out. Many promises made. Between 2020 and 2021 both the salesman and the service manager were replaced leaving no one who know anything or cared about our job.

Approximate cost of services:
$7,500.00
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Company Response

Unfortunately the window that is being addressed were not part of the windows purchased thru our company. We serviced on more than one occasion an existing window that was not updated or replaced at the time of purchase. The install team did what was necessary to seal the window from the outside elements. The warranty of labour and product extends only to the windows purchased and not to the third party windows existing or installed. We wish we could of solved the problem for you as value added to your experience but ultimately this was done at no cost and should be explored to possibly have the window replaced.

Dennis
Dennis
1 review Calgary, AB
10/10

Home Window Replacement

All 30 wooden frame windows needed replacement in my two story, walk-out basement home. After numerous discussions and quotes from various window suppliers and installers, I decided to award Vinyl Window Pro with the job. Vinyl Window Pro provided me with the confidence I needed that they had a superior vinyl window product for the price, comparable warranty and that they could be counted on for an experienced team of installers using a superior installation technique. I chose to go with double 4 mm thick and not triple glazed windows that were Low E and south facing windows that were Ultra Low E. I am very happy with my decision. Vinyl Window Pro took accurate measurements, were on schedule as to when the installation would occur and had all my 30 windows installed over 4.5 days. They started everyday on time, 9:00 AM, and always left the work site organized and clean. I inspected every window installation and no shortcuts were taken from the discussed procedure. All existing oak window casings were retained and carefully reinstalled with no damage or fit-up issues. A special thank you goes out to the lead installer Vasol (not sure of spelling) and his helper for a job well done!

Approximate cost of services:
$30,000.00
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Company Response

Thank you for your generous and detailed assessment. We couldn't be happier with the results and your satisfaction with this project. We enjoyed working with you and bringing your upgrades to reality. The results are stunning with the interior trim reapplied to the windows. Thank you Dennis!

Jason
Jason
1 review Calgary, AB
10/10

Whole House Window Replacement

Vinyl Window Pro replaced all our 30-year-old original windows. Andrey and Tisha gave us great initial advice on what we should order to best meet our needs without paying for extras that wouldn't have made a difference to us.
Basil and the installation crew worked quickly and tidied up as they went. In one spot we had a window opening with a rounded top cut into a rectangle which I assumed would leave our master bathroom full of dust for the rest of time, but if any was generated it was all cleaned up by the time I went up there to take a look.
I'd recommend them!

Approximate cost of services:
$19,000.00
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Company Response

We're very happy we were able to meet your expectations with great results. It was a pleasure working with you Jason and we hope you'll consider us again for any future upgrades you may have in mind. Thank you Jason!

mlcharles
mlcharles
0 reviews Okotoks, AB
10/10

Window installation

I needed new windows in my house and contacted Vinyl Window Pro as they had done good work for my niece. I was impressed with the sales process and the attention to detail in the quote. The installation was fast and the clean up fantastic. I am very happy with the new windows.

Approximate cost of services:
$14,000.00
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Company Response

Thank you for your 10 Star Review. Our ultimate satisfaction is ensuring our clients are taken care at every step of the way for their windows installation. We are very happy that we could meet your expectations and hope you will consider Vinyl Window Pro again for any future upgrades you may have in the future.

Richard Orr
Richard Orr
1 review Calgary, AB
10/10

Basement windows

We had VWP install or main floor window 9 years ago, they are still looking great and performing well for us. So when we decided to do our basement windows this Spring we had them come back and they give us a fair and very competitive quotation.
I broke one of the handles on the original windows 2 years ago totally my fault and we had one screen that was tricky to get back in place after cleaning. The owner took the screen with him and returned the next day with the adjusted screen and a new handle that he replaced free of charge. Our windows are well out of warranty at this point so I consider this to 5 star customer service.
The install crew showed up exactly when they were supposed to , took great care not to damage anything , did a very professional install and cleaned up after themselves. 5 stars again.

Approximate cost of services:
$2,500.00
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Company Response

Thank you kindly for your review and sharing your experience with Vinyl Window Pro! We are very happy that we could return to your home for the upgrades that you were looking for in both quality, price and the people to service and install your windows. Nothing makes us happier than a happy client. Thank you Richard!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Vinyl Window Pro

Vinyl Window Pro is a great Canadian company which operates mainly in Alberta. We have been selling and installing top of the line windows and doors for reasonable prices since 1985. Vinyl Window Pro offers services in the outer and inner communities in Calgary. Theses areas include Okotoks, Bragg Creek, Airdrie, Cochrane and Chestermere; but that won’t stop us from going further! The largest reason for our success within our category of window installation and supply is that there are no high pressure, commission based sales people involved. We come to your home to show you real samples of windows or doors. The samples show our quality and energy efficiency of the products we offer. This allows your window advisor to assist you in choosing the type of installation and style of available products on the spot! We aim to match or improve all current looks in the home to ensure the flow of design is equal to your home and preferences. Another benefit for us coming to your home is to give you the price in a matter of minutes. There is no need to wait for days to get your quote; We know our product and we know how much it costs! Our teams want whats best for YOU in your home. Give us a call at 403-456-6748 or email in your request to info@vinylwindowpro.ca to arrange a free in home quote and see the difference!

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Bow windows, Bay windows, Air Care windows, Tilt and Turn windows , Tilt and slide windows, Casement windows, Awning windows , custom shape windows ,sliding windows , hung windows. Steel insulated door systems, Fibreglass insulated door systems. Vinyl sliding patio doors, Vinyl French style doors, Professional Certified , licensed installers . All of our windows and doors are ENERGY STAR rated and made in Canada . We offer double glass , triple glass, tempered glass, laminated glass, bronze glass and IS-15 / IS-20 glass
SERVICES
Supply and install windows, entry doors and patio doors, as well as enlarge basement windows for egress and fire escape
BRANDS
Vinyl-Pro Window Systems , Sunview Patio Doors, EntryGuard Doors.
STYLES
Sliding windows, casement windows, awning windows, hung windows, picture windows, entry doors, patio doors, French doors.
SPECIALITIES
Egress cut outs, window installation, door installation, bow to build, bay to build, air care to build.
WEBSITE
http://www.vinylwindowspro.ca
YEAR ESTABLISHED
1985
NUMBER OF EMPLOYEES
20
RETURN POLICY
10 day cancellation.
PAYMENT METHOD
MasterCard, VISA, Cheque, E-transfer or Financing available
LICENSES
Calgary license, SeCOR
MEMBERSHIPS
BBB, Homestars
LIABILITY INSURANCE
Yes
DIPLOMAS
SeCOR, OHS, WHMIS, First Aid, Areal Platform, Fall Arrest.
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
500.00
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25 years lifetime warranty transferrable to new homeowners
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.