Gracious Flooring

Home Office Renovation
BRAMPTON ON L6T5B5
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HomeStars  >  Home Office Renovation in Brampton  >  Gracious Flooring
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Reviews for Gracious Flooring

Average customer rating:
4.9 10 (10 reviews)

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kd in North York
kd in North York
1 review Brampton, ON
1/10

Terrible customer service, shady business practices

AVOID THIS PLACE. If you are skeptical of bad reviews then at least consider some advice:

1) pay with your credit card (at least your deposit)
2) ask them to write down their payment structure (full payment up front is NOT normal)
3) ask them for a written guarantee of their work

If they are unwilling to put these things in writing that alone should be major red flags.

My full review is on Google but in summary:

-they took a deposit
-showed up 5 days late
-workers did an hour's worth of work when we noticed some damage elsewhere resulting from their tools
-Anjali shows up, quickly becomes aggravated that we are concerned about the damage (but does not say she will fix it if there is further damage)
-Anjali walks out after putting a big hole in our kitchen, tells her workers to pack up their things and says on her way out "I will not be returning your deposit" even though WE DID NOT ASK HER TO LEAVE or cancel the job

We got our money back from Visa but if we had paid the deposit another way, it would have been unnecessary stress caused by someone who thinks she can cancel from her end and also keep your money. She is all sugar at first but its just a sales tactic, she quickly changes her tune.

Terrible experience, would not recommend.

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pranav in Brampton
pranav in Brampton
1 review Brampton, ON
10/10

GOOD STUFF

WE SPENT ALMOST 10,000$ AND STUFF WE GOT IS WORTH OF THE MONEY SPENT THERE ITS REALLY GOOD ITS HUGE DIFFERENCE IN THE LOOK OF OUR HOUSE BEFORE WE GOT HARDWOOD INSTALLED AND NOW ITS LOOKS SOO BEAUTIFULL ,I SEE MY FLOOR EVERYDAY AND SAY THANKS TO GRACIUS HARDWOOD AND SAHIL

THANKS FOR THE GOOD SERVICE AND INSTALLATION PROVIDED BY THERE REP. SAHIL

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Nanda in
Nanda in
1 review Brampton, ON
0/10

Horrible service

Horrible people to deal with. Anjali the owner is horrible Once you pay then that's it.. they ll lick ur rear side but only till you pay and once you pay then it's ans different story. Stuff is mostly defective and they ll show something else and will deliver same stuff but from a cheaper manufacturer. Just horrible horrible experience.

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Ady in
Ady in
1 review Brampton, ON
0/10

WORST SERVICE EVER

DO NOT DEAL WITH ANJALI AND STAFF AT GRACIOUS HARDWARE....THEY GIVE YOU DEFECTIVE MATERIAL AND THEY DONT REPAIR IT AND STOP ANSWERING CALLS OR START BLAMMING YOU FOR EVERYTHING OR START FINDING REASONS TO PUT IT IN ON.....THEY GIVE YOU THINGS EXPENSIVE THAN ANY OTHER STORE.....DONT GO THERE............WORST EXPERIENCE....The other good comments are by staff (self created) you can check them at the store

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Private User
Private User
1 review Oakville, ON
10/10

Harwood Installation

I visited 4 to 5 stores and then I decided to go with Gracious after comparing quality and prices. They are good people to work with.
Lot of inventory to choose from and prices are reasonable.

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tazeen in Oakville
tazeen in Oakville
1 review Oakville, ON
10/10

Main floor complete flooring

The price was competitive and their Installers, Abdullah and team are detailed. After the delivery of the entire 1100 sq. foot of flooring my husband and I changed our mind on the colour. The company cooperated and replaced all boxes on no additional charge.

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Private User
Private User
1 review Simcoe County, ON
10/10

My floor is appreciated by many friends. Thanks Gracious Flooring..!!

I have taken Gracious Flooring services for installing the hardwood flooring in my new home. My whole family is amazed with the professional approach and dedication shown by Gracious in achieving such an outstanding result. My home elegance and aesthetic has been appreciated by many friends. I would highly recommend their service.

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Private User
Private User
1 review Mississauga, ON
0/10

flooring

Worst mistake ever....Do not deal with Anjali or gracious hardwood floors. Spent over 12k on hardwood floor had two issue one with finish on a plank that was faulty. They came back repaired that after harassing them for over two month. Second issue is floor began to cup in the second floor bedroom been over 4 months they still haven't come back to repair it. Only acclimatized first batch of floor after me requesting it half way through the job went to grab the rest from warehouse and installed it right away. Once they take your money they ignore phone calls and give empty promises. Lack customer service and don't know how to resolve issues.

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Leo and Linda from Mississauga
Leo and Linda from Mississauga
2 reviews Mississauga, ON
0/10

porcelain tle floor

In July of 2014 Gracious Flooring installed porcelain tiles in my kitchen, foyer and bathroom. On the day of the installation, Anjeli had to be called to the house as we did not agree with where the installers were going to begin laying tiles. I would not have had a central line down the kitchen. They finally agreed to start where we asked. In August 2015, the grout became loose on one of the bathroom tiles. Several calls and an email to the company brought me no help at all. From phone calls, I received excuses as to why they would not come and repair it: they no longer had the same grout; it was a simple task - I should try the repair myself. When asked about her guarantee of the floor, Anjeli replied "The floor - yes. Not the grout." I sent an email offering to buy the grout and to pay for a service call, explaining I preferred to have a professional do the repair, even though it was minor and supposedly simple.
I received no response, so this weekend I attempted the repair myself. The follow up service from this company is non-existent and for this reason I would never recommend this company.

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Sonu Bansal in Mississauga
Sonu Bansal in Mississauga
1 review MISSISSAUGA, ON

First Review

8/10

Hardwood Flooring Buying & Installation

Very good rates & real professional service,,,check their rates for12.3mm laminate rates,amazing.Please talk to Anjali,very professional person to deal with.You can visit http://www.graciousflooring.com/specials.html.
I have got hardwood flooring from them & they install it in a very nice way.

1 of 1 people found this review helpful.
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