Drainpro

Plumbing
Ottawa ON K2G 1G4
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95%

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Reviews for Drainpro

Average customer rating:
9.8 10 (166 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Plumbing issues

We've used drainpro for three separate plumbing issues. Matt was our plumber for all three jobs. He was very professional and quick to diagnose the problem. They give the estimated cost up front and each time the cost has been reasonable.

Will definitely use drainpro for any future plumbing services. But hopefully won't need too many more!

Approximate cost of services:
$300.00
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Company Response

Thanks you for the review. We are always he when you have any other water related issues you need us to take care of for you.

Jack from Ottawa
Jack from Ottawa
16 reviews Ottawa, ON
10/10

Water Leak

The water tap serving our new washer leaked. I left a voice message with DrainPro at 3:00 a.m. and Tim responded at 7:00 a.m. Amazing in itself. A service call was scheduled for that afternoon and Matt arrived at 3:30 p.m. as promised. He was personable and professional, and quickly solved our small problem. He was a pleasure to deal with, and I will certainly call DrainPro again should the need arise. Highly recommended for your consideration.

Approximate cost of services:
$111.00
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Company Response

Thanks for the review Jack. It's always good to hear from our customers and glad to hear that we helped with your plumbing needs. Call us any time.

JBottawa
JBottawa
5 reviews Ottawa, ON
10/10

Shower, tub handle and valve replacement

Two other highly rated companies wanted to do more work than I asked for. Not DrainPro, they did not try to upsell me on thousands of dollars worth of work not needed right now (and I'm quite handy, so I knew what the others were up).

Tyler's work was excellent. He didn't rush through the job to run off to another one, showed me the progress and was very meticulous to not break or damage any of the current tile and grout work or cut out too much drywall on the other side of the wall. He was also sociable and easy to trust.

A job well done and we will definitely be calling DrainPro again for other work down the road!

Approximate cost of services:
$400.00
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Company Response

Thanks so much for the review. It good to hear from customers. Let us know if there is anything else we can do for you. We appreciate your business.

Mrs. P
Mrs. P
1 review Ottawa, ON
10/10

The BEST

I've been using Drainpro for almost 10 years - frozen pipes, new bathroom sink, all the problems that come with older homes... Today Matt came to fix a broken kitchen sink pipe. I had already been given a quote over the phone. But while he was here he identified several other issues (shoddy work by the contractor's plumber when I redid the kitchen). He fixed EVERYTHING to prevent future issues, rather than just doing the minimum. Oh - and he was here within a couple of hours of my request. They are always prompt. If I won the lottery and got to build my dream home, I'd want Drainpro doing the plumbing!

Approximate cost of services:
$360.00
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Company Response

Thank you for the great review Mrs. P. We will help with all your plumbing requirements. Call us any time.
DRAINPRO

Private User
Private User
Private User reviews Ottawa, ON
10/10

Clogged kitchen sink drain resolution

We called Drainpro to address a very slow draining kitchen sink. Matt arrived and quickly assessed the problem. He reviewed the drain piping layout in the house and proceeded to open up the drain piping beneath the sink. He snaked the drain and dislodged the clog which was located quite deep along the drain path.
He also replaced a small piping section beneath the sink which had recently started leaking.
Overall, the professionalism, expertise and prompt resolution by Drainpro was greatly appreciated.

Approximate cost of services:
$350.00
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Company Response

Thanks so much for the review. Always good to hear from our customers. Call us with any plumbing needs.

LindsayLexi
LindsayLexi
0 reviews Ottawa, ON
10/10

Professional & efficient

Notified my landlord of a clog. DrainPro arrived on the day I had suggested. Received a call first thing this morning saying that Matt would be on his way after he finished up another call. This was ideal to ensure that my pup was prepared for a guest! Matt arrived, he was super friendly and great with my 18month old puppy!
Job was slightly more challenging than he had planned for, however it was done in a timely manner. No mess left behind.
Many thanks!

Approximate cost of services:
$0.00
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Company Response

Thanks for the great review Lindsay. Call any time for any other plumbing issues.
DRAINPRO

terrihaslam1962
terrihaslam1962
0 reviews Ottawa, ON
10/10

New bathroom

The DrainPro crew arrived promptly. They were polite and very professional. Matt was outstanding and easy to talk to. He put our concerns to rest and we felt confident that we were going to have no worries. They were helpful in answering our questions. They cleaned up after themselves and you wouldn't no that they were there.
We highly recommend DrainPro for any plumbing job. If we need a plumber we will definitely use DrainPro again.

Approximate cost of services:
$5,300.00
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Company Response

Thanks for the review Terri. It was our pleasure. Any time you have any plumbing concerns, call us.
DRAINPRO

Private User
Private User
Private User reviews Ottawa, ON
10/10

Great Company

We have used them once before and we're great then and this time was no different.
We had a new plumbing issue over the week end and they called us back right away. When they came to the house they were very quick and efficient. Their staff are knowledgeable professional and always friendly. We would use them for any issues we have.

Approximate cost of services:
$750.00
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Company Response

Thanks so much for the review. We are here for you for any other plumbing need.
DRAINPRO

cbauren
cbauren
0 reviews Ottawa, ON
10/10

Bathroom water issue

We had a leak from a bathroom above our family room
and they came and explained the issue, showed me the issue. Our toilet was installed below the subfloor and didn’t connect with the drain. This caused leaking, wood rot and tiles cracking.
I appreciated the opinion and honesty of the Plummer. We had Matt. He said he couldn’t reinstall the toilet as we would have the same issue again.
We have to repair the subfloor and tiles first. We bought this house a few years ago amd they had someone I. Who didn’t care, wasn’t honest or did poor workmanship.
You will not have that with Drain Pro.
Carolyn

Approximate cost of services:
$23,000.00
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Company Response

Thanks so much for the review Carolyn. Call us any time for any plumbing needs.
DRAINPRO

Private User
Private User
Private User reviews Ottawa, ON
8/10

Sink Replacement

The two workers who came to do the quote and to perform the repair were incredible. They were professional, fast, polite, and did a great job for a reasonable price. I can't say enough positive things in that regard.

The company itself was unresponsive at times, but eventually got everything worked out. Overall, I would recommend this company.

Approximate cost of services:
$650.00
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Company Response

Thank you for your review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainpro

At DRAINPRO, our goal is to deliver the best possible service every time. We've built our reputation on being friendly and professional with every single customer. We're a local Ottawa plumber, committed to getting the job right the first time, every time.

Call us today for all of your plumbing needs! Or visit us at www.drainproottawa.ca

CATEGORIES
Plumbing and Drain Services
SERVICES
Toilet, faucet or sink repairs. Dishwasher and washing machine plumbing repairs. Blocked sewers and pipes. Water line repairs. Frozen pipes. Electric water heaters. Sump pump and sewage pump repairs. Floor drain repairs. Video inspections
BRANDS
American Standard, Gerber, Delta, Moen
SPECIALITIES
Sinks, Toilets, Tubs and Drains
WEBSITE
http://www.drainproottawa.ca
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cheque, E-Transfer, Visa, Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
One Year plus Manufacturers
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.