Mr. Furnace

Heating & Air Conditioning
ON L0S 1C0
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Mr. Furnace

Average customer rating:
9.4 10 (232 reviews)

Sort by

Private User
Private User
Private User reviews Welland, ON
10/10

FURNACE MAINTENANCE

KENNY HOLT CAME TO MY HOME TO DO WINTER MAINTENANCE
ON MY FURNACE , CLEANING, REPLACING FILTER HE WAS VERY
POLITE, EFFICIENT AND VERY PROFESSIONAL HE ARRIVED ON
SCHEDULE AND EVERYTHING WAS DONE TO MY FULL SATISFACTION

Approximate cost of services:
$239.40
Was this review helpful?
Company Response

Thanks for the great review! We're so glad to hear everything worked out :)

Strider in Welland
Strider in Welland
1 review Welland, ON
10/10

Maintenance visit

Kenny did the inspection 02/11/2016. He was polite, knowledgeable, candid and affable. You have to keep him on staff. He is worth your entire advertising budget. And this a week ahead of the scheduled visit due to a cancellation. Well done.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Hi Strider, thank you for such a generous review! Kenny is a great asset to the team, I'm glad you agree! Take care and keep warm this winter.

Christer O. in Welland
Christer O. in Welland
1 review Welland, ON
10/10

Seasonal maintenance of furnace

Kenny Holt came to our home to do the seasonal maintenance, to clean and check the functioning of our furnace. He is polite, informative, efficient and professional. He is informative of his work and answered any questions we had. Everything was done to our full satisfaction quickly, and he arrived here as scheduled. Kenny is did a great job and we truly enjoy his British accent.

Approximate cost of services:
$150.00
Was this review helpful?
Company Response

Hi Christopher, we love Kenny's accent too! :) He's a great asset to the company, and it's wonderful to hear that he continues to keep up all of his great work. Thanks very much for choosing Mr. Furnace. All the best from the whole team here.

Sean in Dundas
Sean in Dundas
1 review Saint Catharines, ON
10/10

Furnace Replacement

I was dealing with Chris from Mr Furnace to pick the right replacement for a furnace. It was unsafe for use upon taking possession of my new home, and we've been without heat as the fall season has been moving into winter.

He was timely and responsive to all my requests and concerns, and accommodating with late changes I wish to proceed with for my install. While other providers gave quotes, none spend the time or effort to make sure I understood all aspects to make an inform decision.

The installers, Ryan & Jay, came and had the furnace in a half day or us. More importantly, they spots additional issues from the old ac system that would of been harmful for us and were able to help us resolve it until we decided what to do for AC in spring. They were polite, diligent, and thorough.

My wife and I are very grateful for their service and providing us essential heat again. Thank you!

Approximate cost of services:
$10,000.00
Was this review helpful?
Company Response

Hi Sean, we are very grateful for the opportunity to serve you! Thank you so much for choosing Mr. Furnace. We appreciate the feedback and the time you took to post this review. Take care and all the best through another Canadian winter!

Omar Archer in Tillsonburg
Omar Archer in Tillsonburg
1 review Niagara Falls, ON
8/10

Central Heating

There was a default with our central heating and we had no heating . Mr Furnace was contacted to assess the problem and to repair or replace any faults. The waiting time period was satisfactory and work conducted by Claude was exceptional.
He reflected good personal and work skills. The service provided met our expectation. Mannerism is quite important in a stressful situation which he had and with this value we felt reassured. Overall, the outcome was outstanding.

Approximate cost of services:
$79.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hi Omar, thank you very much for choosing Mr. Furnace. We're very happy to hear that you were satisfied with our service! All the best, Randy Norton, General Manager.

Private User
Private User
Private User reviews Fort Erie, ON
10/10

new furnace and air conditioner

I was very impressed with the employees of Mr Furnace from the sales rep to the installers. They were very knowledgeable about the product and answered all our questions. The installers were very consciencious about their work, layed down carpet and cleaned up. They went above our expectations to make certain everything was installed correctly to keep our family safe. They were friendly and courteous.
I have recommended Mr Furnace to friends of ours.

Approximate cost of services:
$9,800.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks for the incredible review! We appreciate the feedback and hope to have the opportunity to serve you again in the future.

Private User
Private User
Private User reviews Welland, ON
10/10

Replaced Furnace & A/C

The furnace was 16 years old & A/C was 14 years old. When Mr Furnace service rep found a seal leaking in the furnace he had to put a red tag on it. So we had a new furnace & A/C installed by Mr Furnace. Ryan & Jay the two installers did a great job. They are very good at what they do. The house & yard was cleaned up like they had not been there. We have always been very happy with the service at Mr Furnace. Keep up the good work.
Thanks Again Ryan & Jay

Approximate cost of services:
$10,481.50
Was this review helpful?
Company Response

Ryan and Jay are a great team. We're so glad to hear everything worked out to your satisfaction. Thanks again for the opportunity to serve you, and thanks for this great review!

Sandra mcquillan in Port Dover
Sandra mcquillan in Port Dover
1 review Dunnville, ON
10/10

New furnace/air conditioner units as well as duct cleaning

I had mr furnace install a new furnace and air conditioner as well as had them clean my duct work. Ryan, jay and Kenny were very polite and did a great job. I had other company quotes which were a bit cheaper, however they weren't giving me the proper size units I needed for my house. Mr furnace came to my house and measured all my windows and room sizes to determine which size units I needed whereas the other companies didn't feel the need to do this. I will definitely refer people to mr furnace.

Approximate cost of services:
$11,000.00
Was this review helpful?
Company Response

Hi Sandra, thank you so much for your feedback. We do strive to offer the best service in the industry, so it's very important for us to get the job done right. We definitely appreciate the referrals too! All the best from everyone here at Mr. Furnace.

Barbara Thomas in Saint Catharines
Barbara Thomas in Saint Catharines
1 review Saint Catharines, ON
10/10

installation

My hotter tank was discovered to be leaking during an annual checkup of my furnace and AC. Almost relieved to be rid of the company I was renting from, I still went through the cost comparisons before deciding that Mr Furnace would be the most beneficial choice. The new unit was delivered and installed the next day - including removal and disposal of defective tank.
All Mr Furnace personnel were friendly, polite, careful/clean and discussed all aspects of buying vs renting in a forthright manner without being pushy salespersons.
I was happy with last year's installation and very pleased that I had chosen the same company for this piece of equipment.

Approximate cost of services:
$2,700.00
Was this review helpful?
Company Response

Hi Barabra, our sincerest thanks from everyone here at Mr Furnace for this amazing review! We're so happy to hear everything worked out.

Margaret Johnston in Niagara Falls
Margaret Johnston in Niagara Falls
1 review Niagara Falls, ON
10/10

air conditioner and furnace

My air conditioner broke down and the furnace motor was only working intermittently so Mr. Furnance came to help me. I needed a new A/C & furnace. Randy came on Monday and explained the products he would recommend. He was very personable, helpful, thoughtful and so kind and extremely knowledgeable. I felt so comfortable making my decision. Tuesday morning Ryan and C.J. arrived early to do the install. They were extremely capable and s0 personable. My whole experience was absolutely amazing. I give these people and the company my highest recommendation.

Approximate cost of services:
$12,000.00
Was this review helpful?
Company Response

Margaret, thank you for this incredible review! We strive to offer the best in customer service and are so glad to hear that everything worked out. All the best from Randy and everyone at Mr. Furnace.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr. Furnace

For over 40 years, Mr. Furnace Heating & Air Conditioning has been the go-to choice for HVAC services in St. Catharines and the surrounding areas.

When it comes to your home's comfort, we've got you covered year-round. From expert heating and cooling solutions to indoor air quality improvements, our team of professional technicians is dedicated to ensuring your home is always Just Right™. Whether it's a furnace installation, air conditioner repair, or duct cleaning, we have the expertise and experience to get the job done right.

At Mr. Furnace, we understand that HVAC issues can arise at any time, which is why we offer 24/7 emergency service with no extra charge for weekends, holidays, or after-hours calls.

For top-notch HVAC services and reliable quality you can trust, turn to Mr. Furnace Heating & Air Conditioning. We're committed to keeping your home comfortable and your satisfaction guaranteed.

Contact us today to learn more about how we can meet your HVAC needs!

CATEGORIES
Heating & Air Conditioning
PRODUCTS
- Furnaces - Boilers - Air Conditioners - Ductless Air Conditioning Systems - Heat Pumps - Water Heaters - Tankless Hot Water Heaters - Indoor Air Quality Products: - Duct Cleaning - Dryer Vents - Humidifiers - UV Air Purifiers
SERVICES
Heating & Air Conditioning, Duct Cleaning, Dryer Vent Cleaning, Air Quality,Furnace Repairs, Furnace Installation, Furnace Maintenance, Air conditioner Repairs, Air conditioner Maintenance, Air Conditioner Installation, All Furnace Services, All Air Conditioner Services, All types of Furnace Brand Repairs repairs, All types of Air COnditioner Brand repairs and 24 Hour Service.
BRANDS
Lennox, Goodman, York, Daikin, Rheem, Trane, Carrier, Amana, Mitsubishi, Generac, Moovair
WEBSITE
https://mrfurnaceright-time.ca/
YEAR ESTABLISHED
1989
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking, and financing available
LICENSES
TSSA & ECRA/ESA Licenses
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% guarantee on one year Parts & Labour on any repair
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.