Discover a bursted hot water heating pipe in the afternoon of Dec 31. New years eve approaching and we need to get someone quick - availability and cost are the 2 criteria that need to be met. Baker Plumbing required payment in advance before they would come out, unusual but because of timing, urgency and cost - it was an acceptable risk. We found no issue with the work, however because the service call did not actually occur until the evening, they attempted to charge overtime though the arrangements were made earlier in the afternoon. We work through that issue. Long story short, after many phone calls and elapse time of 10 months, we have yet to receive a statement or bill (we receive something in an email but nothing that we have will open it up and we have lots of tools) and no refund in sight. Given the same predicament, I would not hesitate to call them again, but how often do you get a burst heating pipe on Dec 31.