Impact Zone

Moving & Storage
Calgary AB T2R0L2
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91%
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Reviews for Impact Zone

Average customer rating:
9.5 10 (60 reviews)

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Alex
2 reviews Calgary, AB
10/10

My Mother sold her condo and could not sell all her furniture and closing date was quite short. We called Impact Zone and they accommodated us promptly and moved various pieces of furniture like her antique dining room set and 6 chairs and a 3 person sofa to an Auction House to be auctioned off.
As we still had a large 3 piece display cabinet that we could not sell, my mother decided to keep at the last moment and I asked Kevin if he could move this piece also but to My Mother's new Seniors home. He gave me a reasonable quote and 2 days later he came and carefully moved that piece to the other side of town.
What he quoted originally is what we paid, no hidden extras.
Kim and Kevin were very professional and eager to help, and courteous .They also took a couple of items that were left over to take to charitable organizations as opposed to me taking them to the city landfill...Kevin volunteered to this at no extra charge. Super guys, super service !!!

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Simon Weng in Calgary
3 reviews Calgary, AB
0/10

We contracted Impact Zone for moving our house, turns out it is a totally wrong decision. First of all, we booked the service in 2weeks before actual moving, however when we called Kim multiple time in one week, just to confirm whether we are still good for the move due to the weather, he couldn't even find our appointment. Out stuffs include one master bedroom, one living room, plus two baby cribs, and one treadmill, and one elliptical, took them nearly 10 hours to complete the moving. The reason provided by Kim is because they have no idea how to de-assemble the treadmill, and the baby outdoor play set, and also to put them back on when they been shipped to the new house. For the elliptical, they decided not to spent time learning how to take it apart, instead they just simply pushed it up to the truck through the concrete floor and metal trail, that eventually caused the bottom part been broken into pieces. And the power cord been missing, we been using the elliptical all the time even one day before the move. Really funny part is Kim told me that they will have to leave the wardrobe in the garage because our mudroom is not high enough, and he, on purposed, put the corner wardrobe against the other item to make sure it will not fall down, because he knew the bottom part was broken during the moving, and he left w/o saying a word about that. Unfortunately we only found that out on the 2nd day when we tried to moved the wardrobe back into the mudroom, the entire bottom part of the corner wardrobe been put aside and broken, there is no way we can put it back on no matter how hard we tried. The corner wardrobe was perfectly standing together with the rest of the wardrobes, however Kim told me it was broken even before they moved it. Total damages caused by Impact Zone during the moving is $200, given the items we bought in about a year ago, (corner wardrobe $145 with new item, power cord $39.99, and bottom piece of elliptical is $150), Kim only agreed to pay $100.
Almost forgot, they left for lunch at 12:50pm, and came back at 1:30pm, nearly 40min while Kim only count 15min as lunch break.
Lesson learnt:
1. DO NOT believe what Kim's sales pitch about insurance they have can fully cover any possible damages during the moving, that will NEVER happen under any circumstance.
2. DO NOT believe they said how professional and experienced they are about how to take apart the furniture, and any equipment you have in house, and put them back on again, because they don't know how to do it.
3. Check every item they move make sure they are still functioning, at least can be standing w/o leaning against anything in the same day before you write a chq.
Recommend this company to my closest friends and family? Hell NO, GO Elsewhere!

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Company Response

This has been a very tough situation to deal with over the last number of days. Customer Service is a huge priority of our company. Which has made this decision a no win one.
Even though we were told what we were moving when Simon phoned in, as he stated above, we arrived and there was actually 3 bedrooms full of furniture, bonus room, living room, kitchen with table and chairs, numerous items in basement, garage and inside kids play structures that we had to disassemble throughout the house. We also had an outdoor approx. 6’ x 8-10’ play structure with swings, slide etc., trampoline, full complement of patio furniture, yard tools with most needing to be dug out of snow and ice not to mention torn down to fit into truck and down side of house. Simon was also not packed and he spent the whole day packing items. To get items over that he wanted we did 2 completely well packed truck loads. This included packing his whole closet, taking apart 8’high cabinets as they were built in room and was no way to tip them to get out of room, taking apart more of the cabinets in Garage to be able to tip to remove. The treadmill we frequently take them apart on move jobs and although most are different, they are similar in process, takes about ½ hr. to tear down and same to reassemble. The Elliptical did not have to be taken apart as we could get out of house in 1 piece and we cross strapped (straps we use for heavier awkward items that go over our shoulders) it out of Simon’s walkout basement. As it was a Cold day(-20 with wind chill) plastic becomes brittle and when putting the Elliptical down the cover on the moving handles broke. Damage was pointed out to Simon and we would discuss at the end of the move. As for the power cord, it was not on the unit when we moved it, we did check our truck as courtesy just in case, but it was in Simons belongings where he had to have packed it.
The wardrobes that were going into the Mudroom are the same as what was taken apart in master closet and garage. One of these was an L shaped unit, this is the one that Simon claims we damaged. Because the units are almost 8’ tall and most ceilings are 8’ we had to take the L part off. When we started to take apart we noticed bottom shelf was damaged as if too much weight was put on it. It was not mentioned to Simon because it was like that and not something we did. They were all placed in his garage as they would not stand in Mudroom as shown to Simon when we tried with first unit. The Corner unit that bottom shelf was broken was placed in a safe spot cause there was only 1 shelf holding the two 8’ sides.
So at the end of the move it came time to negotiate the damaged plastic fascia from the elliptical. Simon wanted a $200 discount for this, which was really high in my opinion. We finally settled on $100 discount as it was a long day we were tired and Livestrong 1-877 number was closed. I wrote the livestrong 1-877 number on invoice so Simon would have it handy and could call. On follow up emails when he informed me about the L shaped unit and power cord, he said part was $150. I then called and got part # with cost of $14.60 a drastic difference. He responded that he called a different 1-800 number so I gave him the right one again, part number and cost. As mentioned the shelving unit was crushed when we went to take it apart already and power cord was not present. Even though it is a rarity, the odd time damage does happen and we are willing to take responsibility if we are at fault. I am not willing to pay for damage or missing items that was done by others.
As for lunch break it is only courteous to allow us 15 mins to pick up lunch and eat while driving for a time period such as Simons move. I happened to pick up 4 taco’s that day and felt it was not safe to drive while eating so I ate them in parking lot and deducted 15 mins from bill to compensate. Rest of time Simon is referring to was drive time between locations.
We do carry Insurance with good coverage, it does have $1000 deductible, hence small damages if they happen we cover internally. We have never had any large claims against policy as damage is something we try very hard to make sure does not happen.
Hate to say a majority of movers would not be able to make Simon happy. Upon further investigation, without knowing details about the dealings with the other companies we found out that of the three reviews Simon has written, all were negative which leads me to believe that Simon was the main issue.
I had to make the decision knowing that Simon would give us a negative review but I would not be bullied into paying for things that were not our fault.

Kim Semeniuk
Impact Zone

Michelle from Calgary
1 review Calgary, AB
10/10

We have used Impact Zone twice for large moves and are about to use them again next week. We found Colby and Kim to be so professional and hard working. They were very careful with our furniture, put everything together and placed it and never complained about some of our heavy things having to go up the stairs. I would use them again for sure!

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Hood Winkler from Calgary
1 review Calgary, AB
10/10

Hired Impact Zone based on good reviews and was not disappointed. They arrived on time, did a very good job moving our furniture. They were very friendly and professional, gave us helpful suggestions, and even hauled away an unwanted piece of furniture to a donation centre at no charge. They had the best price of the companies we contacted, and there were no additional costs added on moving day. Very pleased and would recommend them!

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Sandie from Calgary
1 review Calgary, AB
10/10

A friend referred me to Impact Zone and I was hesitant and called twice (unnecessarily to confirm). Kim and Justin had a very difficult job of moving my stuff up 3 narrow flights of stairs including a very large and heavy cabinet which they then had to turn around and take back down as it wouldn’t fit. They were polite, friendly and very careful with the walls and the furniture. They took care to put all the labelled boxes where they belonged. It was like having family move me. I even left them while I was running back to the old house and they called me to tell me that the Shaw guy had arrived early. Outstanding customer service!

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Michelle from Calgary
1 review Calgary, AB
10/10

Justin and the team from Impact Zone were fantastic. They arrived very close to the time agreed to (they called to advise they were slightly delayed), they showed care in handling our belongings and respect for our homes. There were a few small challenges, which they met calmly and professionally. The move could not have gone better and compared to other movers we have had, they were stellar!

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Katie from Calgary
1 review Calgary, AB
10/10

Moved my things from home to uhaul - honoured my moving day and time (even with a last minute staffing issue), kept me updated on timing of their arrival, got the move done in an hour, packed it perfectly and a pleasure to talk to. Can't recommend them enough - did such a great job!

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susinn from Calgary
6 reviews Calgary, AB
10/10

Today Impact Zone moved my stuff from a storage locker into my new home. They were right on time (early actually), very careful with my furniture, polite and hard working. I don't hesitate to recommend this company. Thankyou Colby and your brother!

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Janet and Stephen from Calgary
1 review Calgary, AB
10/10

Kim and Colby of Impact Zone did an absolutely incredible job of moving our furniture last weekend. Their professionalism, attention to detail and sense of humour were only surpassed by how hard they worked and how much care they took ensuring everything was moved in pristine condition. Thank You!!! Will definitely recommend Impact Zone to our friends!

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Russ Fong from Calgary
2 reviews Calgary, AB
10/10

Excellent service! I'm impressed. They were courteous, polite, honest, with a sense of humour, and got the job done efficiently. These are hard working guys that I would not hesitate to hire again, or refer to others.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Impact Zone

CATEGORIES
Moving & Storage
WEBSITE
http://www.izdog.com
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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