It took awhile to get settled into my new home and I've put off this review for awhile (moved in Feb 2017). I got a few quotes from other companies we decided to choose Impact Zone as they have a good reputation on home stars. The company arrived on time and brought the right size of truck. Most importantly, this company did not subcontract out the job. The movers were very careful, professional, and polite. No damages to the old/new home while moving in/out occurred and no damage to possessions occurred. Our possessions were stored in a garage of the new destination due to a small delay in possession.
They did such a good job, we decided to have them come back out and move things out of the garage and back into the home. The only minor disappointment was a bit of a surprise on the bill when they returned to move stuff out of the garage into the house (<1hr job, no truck required) - it seemed much more than what was verbally quoted on the first move day but partially my fault as I should have got that price in writing (I think they left out mentioning they were charging return mileage). My only other hiccup that I had was that I had to contact the company a couple of times to get a confirmation email of move date sent sent out.
No company is perfect, so I always include the good parts and areas for improvement. Overall, we were very satisfied with the move and would recommend to another.
- Company Response
Thank you for the kind words, we try our best. Normally we don't send out email confirmations but will try accommodate what the customer wants so we were a little tardy getting you email out, with no protocol for this and the long hours we normally work I forgot to send. I do apologize for this and that you were shocked by price on the return trip, I thought I billed what we talked about, but am not perfect and would have adjusted if you reminded me if I quoted different. Hope your family enjoys your new home, it is very nice.