Great people, great service and great product. We just moved in to our new home and had issues with our well water. We chose Rainsoft because of all the great reviews and recommendations online. Martin, owner of the Ottawa distribution company, was the person who came out to test our water. He was friendly, knowledgeable and professional. It’s great to see business owners getting involved at the working level and connecting with their customers. He provided us with information regarding the Rainsoft water treatment system. He tested our water, advised us of our issues and provided recommendations for addressing the issues. The costs of the units (including labour) were reasonable, and he never tried to up sell us for additional units. Deciding to go with Rainsoft on the spot, the units were installed the next day. Dave who installed the units was friendly and professional. He ran us through on how the units work and answered all our questions. When few adjustments were needed, Martin was easy to reach via email and responded very promptly. They were very accommodating to our schedule, and Dave even came for the follow up during his day off. I never experienced such great service and would highly recommend Rainsoft of Ottawa to anyone who needs water treatment and softener system.
- Company Response
Thank-you so much Mikhail! To spend this amazing amount of time on a review makes us all feel great at RainSoft Ottawa. We pride ourselves on getting the right equipment in place and nothing more. Your family was very accommodating and a pleasure to work with. We look forward to being here in the future should you need us.