On the day that the arrangements were made, the team called me, and notified me of when they expected to be there. They were punctual. This is as good as it was going to be. They explained the process of estimating how much work would be done. They said that they expected two trucks. If it was less, I would pay for less, if it was more, then I would still pay for 2 trucks.
(#1) After finishing the first truck, their boss came out, spot-checked it, then left without talking to me. He later would REFUSE to talk to me on the phone, instead leaving his employees to deal with me. Unfortunately, I would need 4 trucks, and, they were only going to be able to do one truck that day.
(#2) "What about 'if we go over, you still pay for only two trucks'"? Ya - that changed really quickly.
(#3) They then decided that - if they had time - they would come back at the end of the day to do a second truck. They showed up at 5pm, and hauled out a second truck. Truck #1 was 3/4 full, but charged for a full truck. I have photos. They will be posted to the internet.
(#4) "Maybe tomorrow, or maybe the day after, we'll come back and haul away the rest. We're not sure. It's whenever our boss says we can come back to do the rest". At no point could I call/speak to the boss.
(#5) The next day, they called us, and told us that they would come THE NEXT DAY.
Would I recommend this company again? Probably not.
The workers were diligent, and tried very hard to please. They were polite, and felt bad that they misled us in their estimate.
When the 1800gotjunk called us after the first day to see how they did, instead of offering suggestions as to how to fix the problem for the next time, they ended up making excuses.