Trail Appliances

I purchased all the appliances for our custom built home from Trail.
As part of the arrangement they were also contracted for the installation of all appliances. On Nov 9, my hoodfan (HF) came crashing down. It's dented and damaged and the impact also damaged my range. The Trail sales guy I dealt with says it can't be fixed. The fall could have injured or killed me or one of my family.
Trail was given access to my home while I was at work to take the appliance down. The HF was disconnected and set down in our living room on some cardboard. When I inquired about the loss, they tell me to go through my insurance. The insurance company inspected the damage, explained the damaged HF could not be claimed, but the resulting damage to the range could be. However the damage to the range is less than the insurance deductible. It was noted during the inspection by the insurance rep that Trail did not install the HF with all the hardware that was supplied by the manufacturer. I have communicated this to Trail, but they don't respond. The earlier explanation they provided was that the HF was installed for 5 years without any complaints and was a sound installation. I have communicated with Trail customer relations. I requested the original installation report and the report when they inspected the fallen appliance recently. They refuse to provide any information and they tell me that the burden of proof that the installation was not completed correctly is on me. I spent about $26K with Trail for the original appliances and then an additional $4K when I added a water softener, second dishwasher and a bar fridge. I would advise others to stay clear of this company. They do not accept responsibility for their errors. A quality company would be working to ensure something like this doesn't happen again and would try to correct their errors. Not Trail, they don't care about their customers.

I went to Trail appliances to buy a French door refrigerator. Thomas was my contact through a friend and he gave me great service and a good price for my chosen product. Im happy with my choice. I can add more once I receive the fridge next week .
Helen Enns

Really nice costumers his name is gurjit hes really nice and a good worker, and daman great help really nice

Purchased all our appliances for our custom built house with Trail. Multiple appliances had failures and warranty issues over and over, some were issues caused by their installers. I dont hold the product failure against them at all but they really couldnt care less about the issues we experienced in the least. Didnt even get a reply after we realized after a couple years the dishwasher installer had failed to take a plug intended for transport out which caused the poor quality of wash and that the door wouldnt close properly. Last straw was another warranty failure with a water softener under the ten year parts warranty, and they wouldnt even book an appointment unless we prepaid for it (not give a card in advance literally pay weeks in advance of them coming) , no care for the fact that the dodgy nee leaked all over and caused damage, not sorry at all. No understanding of the frustration of all these issues weve had (I didnt list them all) just too bad. And they are the only authorized dealer for Kinetico so baically if we want to parts warranty we have to pay them. They also dont have a license to take prepayments as a registered prepaid contractor. I told them I wouldnt ever by anything there again and they did not care.

Installation is unsafe no installer to come theyre on vacation case was escalated told to tape it

I purchased a great new fridge only to discover it was too wide. Having difficulty reaching my salesperson his alternate called me and in less than an hour had arranged a pickup of the larger refrigerator and delivery of a slightly smaller one. The salesperson was extremely helpful, efficient and professional. I would highly recommend Trail Appliances.

I bought a fridge from them and the ice maker sound like a jet engine in my kitchen. Their service reps are trying to gaslight me by saying nothing is wrong, but I've never heard a fridge sound like this in my life. So I guess I've been conned out of over $4000 this place should be avoided they will not help you.

I bought a water filter, and talk to the sales person over the phone. He collected my information and said that it would only take a few moments to pick up the item. When I went to pick up the item there was confusion about the order number at the sales desk, at the reception area, as well as in the delivery area. I spent over 45 minutes making this single transaction. Promises broken. My time is important. Im not coming back here again. I cant imagine how a more complicated purchase would look.

What a disaster of an experience with this company.

Purchased a new Electrolux washer/dryer set on Sunday March 13. Unit was delivered on Tuesday the 15th. The good part of the story ends here.

Halfway through the first cycle, a large amount of water began flowing from the ceiling on the floor below the washer. Water damage on three levels of the house in total. Flooring damage, ceiling damage, and door/trim damage.

Restoration services were activated by the home insurance company that evening and Trail said they would send someone next day to look at the unit.

No one came the next day, but they did finally send someone the following day (two days after the incident).

The Trail technicians assessment was that the leak happened from one of the pumps where a tab had broken off. My guess is that when they were brining it in, they put it down a little hard were the technicians words used to describe what probably happened. Sounds like a nice way of saying the delivery people dropped it Sure am happy I decided to record that conversation for evidence.

Trail was no help during the insurance investigation. The original unit was gone, and their official response did not match their technicians on site assessment.

Trail accepted no responsibility for this damage. My insurance premiums have gone up, and now I have to disclose water damage in the sale of my home (when the time comes).

Kayla at the SE store was professional, flexible,knowledgeable and easy to work with. The 4 Trail employees who came to deliver and install were equally so. Great service!