Hoodfan comes crashing down but Trail claims installation was sound
- Company Response
Trail appliance has been very clear with the customer in regards to our position
Install over 5 yrs ago, no complaints since it was installed. The doc's the customer is requesting are our internal notes and will not be released to him. Customer is claiming that we installed the hoodfan with Glue and now the glue has given way and caused the Hoodfan to fall. The hoodfan was installed correctly and the glue was used to hold shims in place to prevent the hoodfan from vibrating on the customer's glass tile and to sit straight in the opening (as in most cases the walls or floors in homes are never completely straight and require shims. As clearly shown in the pictures the customer themselves provided the required brace of wood and connection going through the wood (into stud) to secure the hoodfan to - install was to the manufactures specifications.