We built a new house with Morrison Homes and Trail Appliances was our appliances partner. We had to choose the appliances with Trail appliances and was helped by Gordon. He is the most knowledgeable, calm and patient sales person you can ever meet. I have seen bad sales people and good sales people, but very rarely we meet exceptional and that is Gordon for sure. I do not even know how many times I bugged for changes, price matches and random questions. Every single question was answered patiently, I heard bad stories about sales people referred by builders do not care much about the customers as they are not real sale numbers.

Trail Appliances is a very decent store different than the big box stores and liked the pricing, service and responsiveness. We installed Kinetico Softener with Trail and the installer was prompt, quick and gave us enough details about the system.

i would definitely recommend Trail Appliances and thank Gordon for helping us out.

We purchased a floor model fridge and had it delivered within 3 days. Upon arrival the bottom drawer had incurred rubbed damage. I was in touch with Sales Consultant, B. Stevens. Through a brief conversation and cell pics, B Stevens brought this to the Manager and we received a NEW fridge in replacement. Tremendous service! It was replaced with one week. We couldn't be happier! THANK YOU!

It's very sad that our builder, Slokkerwest, uses a company with such poor customer service. We had an issue with our appliances and the builder spoke to the technicians. Sadly, he came with a really terrible attitude. My husband is a very calm person under pressure, but yet, this technician was raising his voice at him.
The problem? Our dishwasher is horrible, putting it mildly. It doesn't wash clean, doesn't dry and the water with all the calcium, stays on, white and ugly. We use a certain type of dishwashing soap that we have used for years with our other dishwashers and it comes highly recommended. The technician came demanding (yes, demanding) that we use finish dishwashing soap for our dishwasher. We were only explaining to him that we had used this soap on other washers with no problems, and that change is good but why a certain type of soap? His response (not quoting verbatim) was that if we didn't want to listen to him, it was our business. I was shocked, as all we had asked him (after listening to him) was whether it was compulsory that we only needed to use ONE type of soap, and his tempers flared. I'm glad he couldn't say the same for the terrible washing machine we were given, as he saw 5 different kinds of premium washing liquid bottles, all unfinished, in our washing room, yet the appliance was not working. I had to tell him 'No need to yell. We are not arguing. We come in peace'. I am certain he will do the same thing to another customer. We'll talk to our builders and we hope they replace these appliances which by the way are only over 3 months old. I won't advise anyone to get appliances from Trail. And even if the appliances were OK, the customer service (as exemplified by the service tech we saw yesterday) isn't!
Update: This Update is written after the company response below.
We have called Trail appliances a second time after we used the 'FINISH' dishwasher and a rinse aid. The dishes do not come out clean, except of course if they went in clean. The rinse aid dries the dirty water onto the dishes. The technician from Trail wrote in his report that the unit is working properly! He did not even take a second look at it when we were showing him how the dishes look. How could he possibly conclude that the unit was working properly? No checks for water pressure, or to see if enough water is going in, or something...
By the way, there is a rubber flap coming down from the dishwasher and this shows that something has not been properly installed as in the picture. But no, they won't agree that anything is wrong with their installation.
My husband has called them a second time and they redirected us to Samsung, who have re-directed us back to Trail. We will follow to see where this leads!

We bought a full set of “high end” appliances from trail two years ago. Since then the microwave has failed twice, the fridge once and dishwasher once. The warranty service has taken weeks and in some instances months to get these issues addressed. They over book their repair people and have no interest in getting our work done. Very disappointed.

We hired the trail Appliances to replace the hot water tank 2 weeks ago, the cost was around $1000. after then, we can't take the shower. because sometimes when you were taking the shower, the hot water stopped,only cold water. sometimes no cold water, only hot water. we have two hot water tanks, one was replaced last year and another one was replaced two weeks ago by the trail appliance. we can't trust this company any more.

it is very horrible.

Simple and effective. Scheduled, showed up on time, installed on time, with minimal disruption to the house water supply, and the system works great. The folks left the area clean, and put down pads to get through the house and left access areas clean as well. They took the time to explain the simple regular maintenance required, as well as the operating modes. This is the way any mechanical work should be done in your home.

Bought the dishwasher brand-new. Its control panel did not work for the bottom drawer. Trail sent a repairman - it took two visits??? That's two days off of work, missed dollars to fix a new dishwasher. Mgr Dave called - didn't really care as he said it will be fixed. Said he would email - he didn't - no service, no compensation! don't buy from them!

Long story short, they like to waste time fixing lemons and trying to charge you for labor despite having it under warranty. Luckily we have an extended warranty. They've had our microwave for 3 out of the 14 months we've owned it! Yes 3 MONTHS in total, 3 different service calls!!!! its absurd. We will never buy appliance from there again!

A year and a half ago we built a home with Sterling where we were expected to use Trail Appliances to purchase our appliances.

We met with a sales person names Jennifer B. We found a fridge that we liked and asked Jennifer if it would be possible to have the fridge installed without the top grate (it's a side by side fridge and freezer). Upon moving in, our fridge kept sliding out and wasn't even. It was eating at the cabinets on the side of the fridge from the movement. We had Trail Appliances out three times to try to fix it and it was never any better. Finally, a third company came out to look at our fridge. We were informed that they had failed to use ANY of the installation pieces on our fridge/freezer. It wasn't actually installed AT ALL. When we contacted Sterling Homes AND Jennifer about this, we were told that they would give us the installation kit but would not install it for us. I couldn't figure out why they wouldn't provide this service to us since it was missed initially and then realized that the installation kit would not fit on the fridge/freezer with our current cabinet dimensions. They would have to replace the cabinets as well. Neither Trail Applainces (Jennifer B) or Sterling Homes would take responsibility for this mistake. We are not going to have to either pursue small claims court or pay for the installation of the fridge AND the cabinet modifications ourselves and we will be out thousands of dollars. I am LIVID with the blatant lack of responsibility for this mistake that was made by Jennifer B and Trail Appliances. I will NEVER purchase an appliance from them again CANNOT recommend Trail Appliances due to the terrible customer care post-purchase.

They will sell you something they don't have and then not deliver as agreed. after the agreed time passed, they are not even able to tell when it will be available. all they tell me someone will call be back. nobody calls back. seriously, shop somewhere else.