Grand Alarms

Stay away from this company! Terrible customer service! Heaven forbid you need to talk to Farah! Her Attitude so bad, she hardly let's you get a word in. I admit this review is sent in anger but that does not change the fact that is is the staff of this company who has made me angry!

The unit was sub par in quality and did not provide sufficient suction. The unit was their "best" unit and despite the fact there were no options for a better unit, it was very difficult to get a refund. It took several weeks and several visits.

Grand alarm company installed security system. Vacuum system camera wiring. 3 year contract.
Unfortunately I didn't research about this company I thought they are dealing with builder it must be a big & good company so that reason unfortunately I got all my needs from them. They sales person promised a lot but all was empty. Long story short. I have had several issues with all my services & product every time I call they say it is according to this to that so many other scues. They say I have to pay.
Attention. I hope people be more careful I hope they don't go through what I have be through.

Have been having a lot of problems getting a hold of anyone in any department to address our questions. Would not recommend

Called to cancel as I no longer want the service after paying them thousands of Dollars over 10 years+ plus. They said they need 90 days to cancel my subscription which Obviously their way to squeeze another 3 months fees. Fast forward the 3 months they did withdraw the subscription again and when I called they tried to give the run around again, was promised a refund, we'll see if they deliver

I work with Amanda of Grand Alarm. Initially she was very helpful; I did not get the service promise to me as we had different expectation of the final product. I would like Grand Alarm to ensure customer is provided in detail of the product as oppose to a package deal and the details verbally discussed as it leads to misunderstanding and disappointment

I signed up with Grand Alarms close to a year ago. Upon starting the installation process, my wife and I knew we should have started backing out of using this company. Alas, we gave this company the benefit of the doubt and we're now locked into three (3) years with them. Here's our beef:

1. Installation - the sales representative (Bav) made this process seem like a breeze. I'm sure it would have been had the technician (George) known what he was doing. He arrived on day 1, discovered he didn't have everything he needed, so we had to reschedule. He came back a couple of days later. Again, he had some equipment issues, so he returned on a third occasion. OK - benefit of the doubt. Upon having the system installed in our new home, it took close to another four days to have an incessant beeping stopped, after the actual installation was made, because there was something being incorrectly formatted in the programming. On each day, some excuse or another was given and a return date established. Once it seemed to work, we thought that was the end of it - we could finally "arm" the house. Wishful thinking: the programming was still incorrectly formatted, so it took ten days and multiple rescheduled appointments, for the system to work properly. True - it finally worked, but it doesn't give a customer much confidence.

2. Customer Service - I'm sorry to say that it is erratic and, often, deplorable. Why is a customer made to feel intellectually inadequate when the service provider is at fault? Worse, why is the customer being blamed for a service provider's inefficiencies and lack of attention to detail? Having read our instruction manuals thoroughly, and understanding perfectly that our system wasn't working properly, I couldn't believe that I was on the phone with someone trying to convince me that the system was in fact working when they had just tested it remotely and discovered it wasn't!

3. Culminating Frustration - My wife and I just returned from a trip abroad. We left our house in the care of a friend who is on Grand Alarms contact list should we be unavailable in any eventuality. That eventuality arrived in the form of a depleted battery. Our friend kindly called Grand Alarms on our behalf to understand the problem and to figure out if she could fix it herself. She could have, but Grand Alarms wouldn't give her the instructions because they needed to run a diagnostic on the house - something they would only do if the owners were at home. The principle seems to defy the logic of having an emergency contact list, but again, we've opted for the benefit of doubt. So we called Grand Alarms from overseas ourselves. On New Year's day, we couldn't reach anybody. Not a soul was available the day after either. We understand that it was the holiday season, but what happens when break-ins occur on holidays? What happens when your secured domicile is intruded when Grand Alarms is on vacation? Well, the monitoring station was on duty. Were they of any help? Not really - [paraphrasing] "uhm, all I can tell you, sir, is that your battery's low. You should fix it as soon as possible. I can't tell you which one, though, or how to fix it, but I can give you a number for service." Service, of course, was on vacation.

Upon returning to our home, We called Grand Alarms to fix this battery issue. Melinda assured us we'd hear from a technician within the hour.

It's been four.

That's what $200 for installation and $140 every quarter gets you at Grand Alarms.

Grand Alarms was selected by our new home builder to provide home alarm, vacuum and communication wiring. I found their sales team to be lacking in the technical skills required to provide value. The vacuum was underpowered and over-priced for what you could get at a warehouse club.

I was getting a new alarm system put in by a technician from the company and was called with a different day than was previously mutually agreed upon . Rescheduled the appointment with the company and was given a time frame for a different day (10-2). Time came and gone without the technician not showing up or calling me and i having to call the company in regards to the unprofessional behaviour of not calling me about being late. Company informs me that he will be late due to an emergency but i told them that it is not professional to not inform the client and having to wait around without knowing.