Grand Alarms

Alarm Systems
Write a Review
Write a Review
Website
HomeStars  >  Alarm Systems in Toronto  >  Grand Alarms
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

89%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Grand Alarms

Average customer rating:
9.2 10 (963 reviews)

Sort by

Jagpreet in Vaughan
Jagpreet in Vaughan
1 review Brampton, ON
0/10

Rip off

Money making mindsets. Won’t treat you nice once you have paid them for the job. I had purchased CAT6 cables and went with them because of builder lock-in. These guys have done nightmare with the cable wirings and won’t help at all. Rip off.

1 of 1 people found this review helpful.
Was this review helpful?
Kiera Taylor in Vaughan
Kiera Taylor in Vaughan
1 review Vaughan, ON
0/10

Grand Alarm Home Monitoring System TERRIBLE! NEVER PURCHASE OR SIGN CONTRACT

My husband and I moved to our new home and had a wireless system from grand alarms installed. We did not sign any contract with them as we moved our system from our old home to the new one. The service is TERRIBLE, the fire alarm from grand alarm was going off for no reason and when we called them they said it wasn't alarming (even though you could hear it ringing in the back ground) they fought with us saying it wasn't going off until we spoke with several people and they finally agreed to send a technician who had to switch out our alarm.. meaning it wasn't working since the time of installation. Next the battery died in our control panel and needed to be replaced. our alarm was sending a "tampered" signal to the monitoring station. Grand alarm didn't contact us for 4 days and did not dispatch the police despite our alarm showing it had been tampered with, I felt so unsafe after this had happened and couldn't help but think if someone broke in and actually had tampered with our alarm that Grand Alarms did not dispatch anyone when they couldn't get into contact with us! Not only has these two things occurred our alarm system is so delayed when opening the door while the alarm is set it takes over 60second for the alarm to start sounding! Lastly we have contacted grand alarms and requested to cancel in which grand alarms is stating we cannot as we are in a 5 year term. when they send us the contract we have not signed it anywhere! Not only have we not signed they also only sent us 3 out 4 pages of the contact and when we request the last page we get NO RESPONSE! I would NEVER recommend this company!! I will deter as many people as possible so they don't have to go threw the DISASTER we have! overall TERRIBLE ALARM SYSTEM AND TERRIBLE CUSTOMER SERVICE! DO NOT USE GRAND ALARMS!!!!!

Was this review helpful?
Lori in Woodbridge
Lori in Woodbridge
1 review Vaughan, ON
0/10

Alarm system services - not satisfied

I also have a problem with them, I cancelled my contract in writing with them in June and I am getting billed for another 6 moths. I refuse to be bullied by them. Beware of this as this seems to be a common thing with Grand Alarms.

2 of 2 people found this review helpful.
Was this review helpful?
Aslam in Vaughan
Aslam in Vaughan
1 review Vaughan, ON
9/10

Consultation - Electric wiring

Recently visited grand alarm for my home and talked consultant Mary and deeply impressed her great knowledge , she explained each and every thing in very polite manner - very satisfied.

0 of 1 people found this review helpful.
Was this review helpful?
Private User
Private User
1 review Mississauga, ON
0/10

BEWARE OF FAKE REVIEWS

BEWARE OF THE FAKE REVIEWS. THEY WILL OFFER YOU 10% OFF TO GIVE THEM A 5 STAR RATING.
GRAND ALARM IS WELL KNOWN FOR SHADY PRACTICES. THEY HAVE SO MUCH COMPLAINTS ON BBB. Com. WHEN I TRIED TO CANCEL OUT MY CONTRACT, THEY KEPT DELAYING MY REQUEST AND KEPT BILLING ME FOR ANOTHER 6 MONTHS.

2 of 2 people found this review helpful.
Was this review helpful?
Melvin
Melvin
8 reviews Toronto, ON
6/10

Alarm System

It is very difficult to reach Grand Alarms. Their phones constantly have a long wait time. If you decide to leave a voicemail, do not expect to get a reply. Their email response times are very slow as well. Once you do reach a person though, they are friendly and helpful. With that said, if they do not care about bringing on new customers, I am concerned about their service for existing customers, especially those on contract.

When installing our alarm system, we had to have two separate visits because the technician did not have the right sensors in stock, even though I requested that they do well in advance. After both visits, I had to make follow up phone calls to Grand Alarms to ensure all the tasks were completed (I was waiting for more than a week after each visit without any news).

Since the installation troubles, everything has been working smoothly. They do require that you sign on a contract, but their monthly fees are reasonable and you save a lot in the cost of the hardware. Grand Alarms is good when you can reach someone to talk to.

1 of 1 people found this review helpful.
Was this review helpful?
Razaan in Markham
Razaan in Markham
3 reviews Markham, ON
8/10

Home Alarm

Had grand alarms install an alarm system in my house. Alarm technician was courteous and he cleaned up any mess afterwards. After about a month, I had an issue with my front door and the technician can out to fix it. So far I am quite satisfied with their service and their monthly price was the best I could find.

Was this review helpful?
AK in Vaughan
AK in Vaughan
1 review Vaughan, ON
10/10

Home Alarm System

We have been with Grand Alarms since we purchased our new house, they were the existing alarm company in set up in the house, the monthly fees were reasonable and so we decided to continue with them. They have been amazing since with their service. Last month we changed our windows and doors, they send the technician, who worked with our installer to reinstall the wires, was very friendly and gave us new, cool looking, keypads with no extra charge. They really took care of us. Now this is called client service. Well Done Grand Alarm!!

Was this review helpful?
Mike in Toronto
Mike in Toronto
1 review Toronto, ON
10/10

Outstanding!

Thank you Grand Alarms! We just recently moved into our new home and chose Grand Alarms for all our security and home automation services.

The Neo alarm works great, and we really love the Control 4 system. We also had them install our vacuum. All the installers completed the work in a timely matter and worked around my schedule to make sure it was convienent for me. The alarm installer also showed me how to use the ALARM.COM app which is very user friendly and a must have in my opinion.

Thanks once again, and I will continue to use Grand Alarms for many years to come.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Grand Alarms

Grand Alarms Ltd., a recognized Canadian company conveniently situated within the Greater?Toronto?Area, has built its reputation within the security industry by providing customers with the latest cutting?edge home electronics, whole?home security and information?networking that is designed to fit the modern lifestyle. Since the company’s establishment over a decade ago, Grand Alarms has been the trusted security company of choice to provide first?class security and home automation to customers across Canada.

Certified and active members of both the Home Builder’s Association and the Canadian Security Association, Grand Alarms offers proven solutions designed to equip each home with the amenities and the flexibility that best meet the needs of our customers. By offering industry?leading Smart?Home networking solutions, multi?room Audio Video Distribution, technologically advanced IP Alarm Monitoring components, and state?of?the?art Central Vacuums, home Surveillance components and Garage Door Openers, Grand Alarms has established a long list of dedicated customers who are benefiting from our elite services through?out their home.

Grand Alarms prides itself on providing each customer with an alarm system that is ready for the unexpected by centralizing and routing security to every corner of the home, blanketing it in protection and giving you piece of mind knowing that your family and possessions are secure. With Grand Alarms, every installation is performed by our highly trained technicians ensuring that the set?up and operation of your alarm system is entrusted only to those who can be trusted.

We are dedicated to maintaining a high level of effective and professional customer service in a number of languages that will best suit individual needs. With our cost effective plans and service, and a completely free full lifetime warranty, Grand Alarms continues to be the no. 1 Canadian choice for new homes, residences and businesses of all size.

Grand Alarms Ltd – Home Security solutions that bring comfort to your home and safety to your life.

CATEGORIES
Alarm Systems, Home Automation, Home Theater, and Vacuum Sales & Service
PRODUCTS
Home Alarm Products, Home Alarm System Products, Alarm Monitoring, 24/7 Monitoring, Smart Home Monitoring, Smart Home Security
SERVICES
wireless alarm systems, home security, home security systems, home security system, wireless home alarm systems, wireless home alarm systems toronto, wireless home alarm systems vaughan, home alarms, home wireless alarm system, wireless home security, wireless home security system, wireless home security systems canada, wireless home surveillance, wired home alarms, wired home alarm systems, wired home alarm systems in toronto, vaughan wired alarms, home security systems wireless, home security systems wired, home alarm systems canada, best home alarm systems, best home alarm systems canada, best home alarm systems vaughan, best home alarm systems, toronto, best home alarm systems mississauga, best home alarm systems ajax, best home alarm systems maple, home security canada, canada home security, toronto home security, home security in canada, home security alarm systems, security alarm system, home alarm security system reviews, home alarm reviews, alarm security system, security alarm systems for home, security alarm systems for homes, best security alarm system,, alarm home security systems, home alarm systems reviews canada, wireless home alarm systems reviews, home alarm system review, alarm system reviews, alarm systems reviews, alarm reviews vaughan, grand alarms, surveillance system reviews, wireless alarm system review, home video surveillance systems reviews, wireless alarm system reviews, home surveillance system reviews, best home alarm system reviews, best home alarm system reviews, wireless home alarm, home security system wireless, best home alarm, best home alarm company vaughan, best home alarm company ajax, best home alarm company in canada, what is the best home alarm company, best home alarm systems consumer reporters, best home alarm systems, the best home alarm systems, which is the best home alarm system, what is the best home alarm system, who has the best home alarm system, home alarm security vaughan, home alarm security woodbridge, home alarm security toronto, home alarm security ajax, home alarm security pickering, home alarm security brampton, home alarm security canada, security alarms for homes, alarm security home, residential security alarms, commercial security alarms, home alarm monitoring, home monitoring vaughan, monitored home alarm systems, home monitoring systems, cheap home alarm monitoring, home alarms monitoring, home security monitoring, home alarm monitoring toronto, cheapest home alarm monitoring, home security monitoring service, home video monitoring, monitored home security systems, home alarm system monitoring, home alarm from your phone, security cameras, security camera, home security camera, wireless security camera, wireless security cameras, smart home monitoring, smart home, home smart alarm, home security camera, home video surveillance systems, best home surveillance system, wireless surveillance systems, home surveillance systems canada, business surveillance systems, residential surveillance systems, best home video systems, best surveillance systems for home, best home surveillance systems, video surveillance systems for home, surveillance systems wireless, home alarm battery, home alarm battery replacement, home alarm batteries, where to buy home alarm system, burglar alarm system, burglar alarm system vaughan, home burglar alarm systems, burglar alarm system, home burglar alarm system, best home burglar alarm system, alarm monitoring, alarm system monitoring, monitored alarm system, monitored alarm, burglar alarms monitoring, wireless alarm monitoring, best security systems, best home security, best home security system, best wireless security system, best home security system toronto, best home security system vaughan, best home security system milton, the best home security system, best home security alarms, home security camera system, residential alarm systems, residential security systems, residential security, residential alarm companies, residential home alarm systems, security system reviews, home security reviews, home security reviews canada, wireless home security system reviews, security system reviews, vaughan home security reviews, home alarm security reviews, home security system reviews, burglar alarm, home burglar alarm, smart home monitoring, smart home systems, home monitoring systems, smart home technology, home control, smart home monitoring system, home automation, alarm systems, home security cameras, smart home monitoring review
BRANDS
DSC, DSC Security, DSC alarm systems, DSC alarms, DSC home alarms
STYLES
home alarm systems toronto, home alarm systems ajax, home alarm systems pickering, home alarm systems brampton, home alarm systems Milton, home alarm systems oshawa, home alarm systems vaughan, home alarm systems woodbridge, home alarm systems king city, home alarm systems, maple, home alarm systems burlignton, home alarm systems aurora, home alarm system mississauga, home alarm systems oakville, home alarm systems bolton, Alarm systems toronto, alarm systems ajax, alarm systems pickering, alarm systems brampton, alarm systems milton, alarm systems oshawa, alarm systems vaughan, alarm systems woodbridge, alarm systems king city, alarm systems maple, alarm systems oakville, alarm systems bolton, alarm systems ajax, alarm systems whitby, alarm systems aurora, alarm systems toronto, alarms, alarms toronto, alarms vaughan, vaughan alarm system, burglar alarm, burglar alarm systems, monitoring toronto, cheap monitoring, cheap monitoring toronto, cheap monitoring vaughan, cheap monitoring woodbridge, cheap monitoring ajax, cheap monitoring pickering, cheap monitoring mississauga, home alarm companies, alarm system, wireless alarm system, wireless alarms,
SPECIALITIES
Home Alarm Systems, Smart Home Alarm Systems
WEBSITE
http://www.grandalarms.com
YEAR ESTABLISHED
1999
MEMBERSHIPS
CANASA ( Canadian Security Association ) BILD ( Building industry and Land Development ) CFIB ( Ca
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.