Grand Alarms

Alarm Systems
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89%

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Reviews by rating (past 12 months)

Reviews for Grand Alarms

Average customer rating:
9.2 10 (963 reviews)

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Jagpreet in Vaughan
Jagpreet in Vaughan
1 review Brampton, ON
0/10

Rip off

Money making mindsets. Won’t treat you nice once you have paid them for the job. I had purchased CAT6 cables and went with them because of builder lock-in. These guys have done nightmare with the cable wirings and won’t help at all. Rip off.

1 of 1 people found this review helpful.
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Kiera Taylor in Vaughan
Kiera Taylor in Vaughan
1 review Vaughan, ON
0/10

Grand Alarm Home Monitoring System TERRIBLE! NEVER PURCHASE OR SIGN CONTRACT

My husband and I moved to our new home and had a wireless system from grand alarms installed. We did not sign any contract with them as we moved our system from our old home to the new one. The service is TERRIBLE, the fire alarm from grand alarm was going off for no reason and when we called them they said it wasn't alarming (even though you could hear it ringing in the back ground) they fought with us saying it wasn't going off until we spoke with several people and they finally agreed to send a technician who had to switch out our alarm.. meaning it wasn't working since the time of installation. Next the battery died in our control panel and needed to be replaced. our alarm was sending a "tampered" signal to the monitoring station. Grand alarm didn't contact us for 4 days and did not dispatch the police despite our alarm showing it had been tampered with, I felt so unsafe after this had happened and couldn't help but think if someone broke in and actually had tampered with our alarm that Grand Alarms did not dispatch anyone when they couldn't get into contact with us! Not only has these two things occurred our alarm system is so delayed when opening the door while the alarm is set it takes over 60second for the alarm to start sounding! Lastly we have contacted grand alarms and requested to cancel in which grand alarms is stating we cannot as we are in a 5 year term. when they send us the contract we have not signed it anywhere! Not only have we not signed they also only sent us 3 out 4 pages of the contact and when we request the last page we get NO RESPONSE! I would NEVER recommend this company!! I will deter as many people as possible so they don't have to go threw the DISASTER we have! overall TERRIBLE ALARM SYSTEM AND TERRIBLE CUSTOMER SERVICE! DO NOT USE GRAND ALARMS!!!!!

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Lori in Woodbridge
Lori in Woodbridge
1 review Vaughan, ON
0/10

Alarm system services - not satisfied

I also have a problem with them, I cancelled my contract in writing with them in June and I am getting billed for another 6 moths. I refuse to be bullied by them. Beware of this as this seems to be a common thing with Grand Alarms.

2 of 2 people found this review helpful.
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Private User
Private User
1 review Mississauga, ON
0/10

BEWARE OF FAKE REVIEWS

BEWARE OF THE FAKE REVIEWS. THEY WILL OFFER YOU 10% OFF TO GIVE THEM A 5 STAR RATING.
GRAND ALARM IS WELL KNOWN FOR SHADY PRACTICES. THEY HAVE SO MUCH COMPLAINTS ON BBB. Com. WHEN I TRIED TO CANCEL OUT MY CONTRACT, THEY KEPT DELAYING MY REQUEST AND KEPT BILLING ME FOR ANOTHER 6 MONTHS.

2 of 2 people found this review helpful.
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rimamri in Hamilton
rimamri in Hamilton
2 reviews Hamilton, ON
0/10

Worst service

We signed up for a 4 year contract with Grand Alarms. Biggest mistake ever. Last year we had a raccoon enter our house while we were away. While our alarm was armed, the raccoon went all over the house (it left footprints to prove it was here) and the alarm never went off even though the raccoon ran past the motion sensor. We called last summer to let Grand Alarm know that the motion sensor wasn't working (we tested it from home) and a year later they still haven't sent a technician to look at it. They keep saying they will call back and never do. Every time you call them they say they will call back in a few minutes because they have to escalate it to a technical department but seem to disappear into a technical black hole. Now we have another issue with one of the contact sensors and it has been a month of us trying to reach them but they keep saying they will call a technician to come replace our system... Still waiting. Every time we call back we get a different representative who doesn't seem to know about our previous call and says they will 'leave notes'. It' s been a long (almost) 4 years with them and we can't wait until our contract is done. But judging by the other negative reviews, when time comes to cancel our service, it might be a headache too. Save yourself the headache and sign up with another alarm company.

1 of 1 people found this review helpful.
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Guy from Brampton
Guy from Brampton
3 reviews Brampton, ON
0/10

unethical practices

You buy an alarm system from them and they tell that when you leave the system will be yours. But they locked it out preventing other company from reusing most of the expensive components like the GSM module. Even when you called them to ask to release the system the will not release the GSM card or the programming off the GSM module.

1 of 1 people found this review helpful.
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Ringo in Mississauga
Ringo in Mississauga
1 review Mississauga, ON
0/10

New Home

Had no choice, builder said only they could do the wirring.

The most rude and direspectful people you could work with.

Considering egging their building...it was that bad of an experience. There installation guys is a joke.

1 of 1 people found this review helpful.
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mynikon aurora
mynikon aurora
4 reviews Aurora, ON
0/10

Horrible Customer Service and too expensive for what little they offer

Horrible Customer Service and too expensive for what little they offer. They are charging $40 for monitoring that should cost $15 per month. Grand Alarms claims that I must continue for three years because a contract was signed. When I asked for a copy they send me three pages signed by someone else at my office and with information missing. I suggest you try other companies....

2 of 2 people found this review helpful.
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Eugene from Oakville
Eugene from Oakville
3 reviews Oakville, ON
0/10

Home Alarm

This company is disgrace to the industry it is in. I have moved to my new house 4 years ago and sign up for month to month alarm service with Grand Alarms. About a year ago I called because my service stopped working. The company never followed up neither sent technical to fix the issue. After about a year of waiting I gave up and asked to stop my service due to poor customer satisfaction. Instead of apologizing for mishandling the account service rep asked me to pay for another 12 months upfront for cancelling the the service. I owned all the alarm equipment in my house at the time I subscribed to their service so there was no expense for them to activate it. This is the worst company in this business and I would never recommend it to anyone. If you hear their name run away.

1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Grand Alarms

Grand Alarms Ltd., a recognized Canadian company conveniently situated within the Greater?Toronto?Area, has built its reputation within the security industry by providing customers with the latest cutting?edge home electronics, whole?home security and information?networking that is designed to fit the modern lifestyle. Since the company’s establishment over a decade ago, Grand Alarms has been the trusted security company of choice to provide first?class security and home automation to customers across Canada.

Certified and active members of both the Home Builder’s Association and the Canadian Security Association, Grand Alarms offers proven solutions designed to equip each home with the amenities and the flexibility that best meet the needs of our customers. By offering industry?leading Smart?Home networking solutions, multi?room Audio Video Distribution, technologically advanced IP Alarm Monitoring components, and state?of?the?art Central Vacuums, home Surveillance components and Garage Door Openers, Grand Alarms has established a long list of dedicated customers who are benefiting from our elite services through?out their home.

Grand Alarms prides itself on providing each customer with an alarm system that is ready for the unexpected by centralizing and routing security to every corner of the home, blanketing it in protection and giving you piece of mind knowing that your family and possessions are secure. With Grand Alarms, every installation is performed by our highly trained technicians ensuring that the set?up and operation of your alarm system is entrusted only to those who can be trusted.

We are dedicated to maintaining a high level of effective and professional customer service in a number of languages that will best suit individual needs. With our cost effective plans and service, and a completely free full lifetime warranty, Grand Alarms continues to be the no. 1 Canadian choice for new homes, residences and businesses of all size.

Grand Alarms Ltd – Home Security solutions that bring comfort to your home and safety to your life.

CATEGORIES
Alarm Systems, Home Automation, Home Theater, and Vacuum Sales & Service
PRODUCTS
Home Alarm Products, Home Alarm System Products, Alarm Monitoring, 24/7 Monitoring, Smart Home Monitoring, Smart Home Security
SERVICES
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BRANDS
DSC, DSC Security, DSC alarm systems, DSC alarms, DSC home alarms
STYLES
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SPECIALITIES
Home Alarm Systems, Smart Home Alarm Systems
WEBSITE
http://www.grandalarms.com
YEAR ESTABLISHED
1999
MEMBERSHIPS
CANASA ( Canadian Security Association ) BILD ( Building industry and Land Development ) CFIB ( Ca
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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