I went with the 'priority package' with Monster Plowing Service this year. It was a very mild winter and did not snow a whole lot. However, a couple weeks ago it was freezing rain and we had a huge problems because they salted in the middle of the night rather than in the morning. Our place was a skating rink the following morning and when we spoke to the company they were going to make us pay for another salting job - which I do not find to be an appropriate response.
- Approximate cost of services:
- $1,900.00
- Company Response
Thank you for sharing your concerns with us. A member of management has already reached out to you. We are very sorry about your experience with the freezing rain. The property was serviced 3 times within a 24 hour period during a prolonged freezing rain/sleet/slush event, and it is unfortunate that this did not lead to completely clear site conditions. Our experience with this serious ice attack helped us shape our responses for similar weather events in the future. We look forward to speaking to you at the soonest in order to resolve this situation moving forward, and really appreciate your feedback.