Monster Plowing Company

Snow Removal
1655 Dupont Street, Unit #5 Toronto ON M6P 3S9
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Snow Removal
Monster Plowing Company
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73%

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Reviews for Monster Plowing Company

Average customer rating:
8.1 10 (90 reviews)

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Property Manager in Etobicoke
Property Manager in Etobicoke
1 review Toronto, ON
2/10

One of the worst Snow Plowing Companies in the GTA

On the initial sign-up Monster Plowing pours it on super thick with their promises and how fantastic they are. Met George, the manager on-site and he does a great job marketing their services and reputability. They are very organized in terms of their contracts, billing and updating their customers on storms and snowfalls and even give their customers warming gifts of socks and trinkets on signing which is a nice touch and that's the only reason I gave the company 2 stars instead of 0. All the praise talk, little trinket gifts and excitement of having this new company join our team came to an abrupt end when we had a chance to observe how they functioned as a company once the snow actually started to fall. Since this was a multi-residential property, if snow isn't plowed, tenants issue complaints and rightfully so if they can't get out of their parking spot to go to work or find it's full of snow on their return.

We went with the priority package which supposedly gave us priority. But when it came to communicating and addressing issues relating to the actual plowing itself, this company and their President Mikhail are possibly the worst I've seen in the 20 years I've been managing snow removal on this property. Monster is all enthusiastic at the beginning of the season, arriving to plow when practically no snow is on the ground, but when the going gets tough and it's 10+ cm, they are atrocious. Leaving large trails of snow which would later freeze solid and we would manually have to remove them ourselves. They would leave complete parking spaces (that had ample room for plowing) clearly unplowed. They would also come for ONLY one visit regardless if it's 10cm or 40cm. You can imagine what kind of snow builds up with a 20-40cm snow fall throughout the day/night which is impossible to address in one visit, yet this is how this company functions.

Emails would go out on storm days stating their workers could not physically be out long because of the cold and when we addressed issues relating to one snow fall of 40cm, Mikhail's response was:
"The city is in pieces, with this event bordering on a natural disaster. Our staff are all only human, and get tired. They need to not kill anyone or themselves while driving around during a blizzard. Its snowed an entire year of snow in the past two weeks. Obviously everyone is exhausted and wide-eyed. We are not Walmart, you're dealing with a locally owned company who is trying to make the best of a survival mode situation."

It seemed that their crew was not cut out for large snow falls since they use very few plow operators to save money and consequently any burden placed upon them by customers for lack of contractual obligations was met with fury and anger as they were doing the "best they could" and that meant not performing duties at even the basic level such as plowing parking spaces.

When we approached Monster on multiple occasions to resolve the problems, the President Mikhail himself would respond showing this company is not very large and after we researched and investigated we found that the company primarily consists of 3 people, Mikhail the President, George the Manager and a senior plowing operator (who was our snow plow operator) and all three of these individuals are posing for a consumer choice award on their MonsterPlow dot ca website on their "About" page. These appear to be the three primary players in this company handling the majority of the workload. How this company could obtain a consumer choice award is difficult to fathom considering their extremely poor workmanship as a City Wide snow plow operator.

Communication was through email mostly so everything was documented and they refused in person meetings. When issues were in need of addressing, customer service was ridiculous. We requested onsite discussion to rectify issues with George the manager, but we could never speak with him again. All communication that needed escalation would only be addressed through email and usually went straight to Mikhail. When we forwarded our complaints in January (keep in mind this is January 2019) Mikhail stated:
"We can discuss next September if you'd like to sign up again with us next year. At this time, most snow removal companies aren't even responding to emails. Please be thankful you have us on your side. If you don't like the service, you are free to cancel as per the Termination clause in your agreeement.....Finally, at this point in the winter, let's all just get along, and hopefully you can get into a headspace where you are content with the amazing service your property is receiving despite the insane weather over the course of the past few weeks. It would be great if you would save your complaints politely for when we actually do something wrong. If you are not satisfied, next year you can find another contractor."

The amazing service was not amazing at all. Their version of amazing was leaving snow in parking spaces. Our responses to Mikhail were always very polite and professional and each time we were met with antagonism, refuting our claims, praising their operators and service despite all the security footage we showed them with very obvious signs that the operator was not plowing spaces or leaving trails of snow all of over the place. We hoped Monster Plowing, as a highly touted and reputable company (award winning actually) would be open to feedback and ways to improve service and customer relationships rather than emphasizing a cancellation clause. When we brought up the heavy trail lines of snow left by the operator the response by Mikhail was:
"I don't understand why some lines on a parking lot require a meeting, when there was 40 CMs of snow that fell alst night? We've gotten about 5000 calls in the alst 2 days, and another 5000 emails for people in this city asking us for service....the bottom line is, that in this business, it really pays to play nice with your contractor. You can catch a lot more flies with honey, as they say.."

This is the president. Not a random employee or some customer service agent responding who has no best interest in maintaining a service agreement. This was our first year and relationship with this company and these are the kinds of responses we were met with multiple times from the President of the company himself. There was an outright refusal to address any problems we had with the actual snow plowing operation, denying any problems at all and instead always attempting to suggest we cancel or go elsewhere. And this was January in the middle of winter. These statements from Mikhail show what kind of mindset this company has when customers with legitimate issues relating to contractual obligations are highlighted.

Should there be any dispute of the above, we can provide security footage, and documented emails with all of the evidence to support the above. I don't know how this company functions for home residential, but I would never ever recommend Monster to anybody for any service relating to snow removal due its less than satisfactory workmanship by senior snow plow operators and the President's extremely poor communication skills to resolve and expeditiously address customer complaints.

Please pass on this company if you are considering a reputable, customer friendly and efficient snow plow operator. There are much better and cheaper alternatives with a lot less headaches and stress from companies who actually care about engaging in a more amicable fashion with their customers.

1 of 1 people found this review helpful.
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Cary Rothbart in York
Cary Rothbart in York
1 review Toronto, ON
10/10

Incredible Service From Monster Plowing

On the rarest of occasion you come across a company that not only meets but far exceeds your expectations of what great service is truly all about. In this case the name of the company is called Monster Plowing.

A little background is necessary. The company that my Father used to clear the snow from his driveway abruptly went out of business. At the same time there was a significant amount of snowfall that had accumulated between February 8th and February 11th and there was over 2 feet of snow that had accumulated on my Fathers driveway. It would have been physically impossible for my Dad to get his car out of the driveway. My Dad had some important appointments to go so we were in a very tough spot!

I did some research on the Internet and started to call several plowing companies. They all said they would either only service existing clients, or would not be in the position to help out for at least 72 hours.

I found some great reviews about Monster Plowing on-line and reached out to them by e-mail after leaving a message on their voice-mail. In what must have been one of the busiest days of the winter I got a personal e-mail from George Armstrong , The General Manager of Monster Plowing. He came to our rescue and said that his team would help us and they would be able to plow my Dad’s driveway the next day. I was stunned by his kind offer and we quickly made arrangements to make it happen.

To say that Monster Plowing did a great job would be an understatement! My Dad’s driveway is a very tricky driveway with a deep slope and a narrow curve to it. Not only did they perfectly clean the driveway of snow, but they hand shovelled the walk way and the large set of stairs leading to front door. They even laid down a blanket of “snow melter” on the driveway and steps to make is safe to walk on.

We will forever be grateful to Monster Plowing for getting us out of a tough jam. We are now going to hire them for the annual contract for several of our family members snow removal needs in 2019 and onwards. We would highly recommend them to anyone needing snow removal services.

Cary Rothbart

1 of 1 people found this review helpful.
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Patrick Oyen in Toronto
Patrick Oyen in Toronto
1 review Toronto, ON
10/10

Snow removal

The service was timely, cost efficient and professional. I look forward to using them for a long time to come. They dealt with such a mess in my back yard. And, it's a small yard which usually means that companies won't do the work...not enough in it for them. I really appreciate it. Great service, friendly and just awesome!

1 of 1 people found this review helpful.
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Miranda Norris in Toronto
Miranda Norris in Toronto
1 review Toronto, ON
10/10

Snow removing

I am really impressed with Monster Plowing. They paved a parking area for me and they sealed a large driveway for me as well. Their communication was excellent and pricing was very fair. I will be using them for plowing my home in this winter.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Residential snow cleaning

We purchased this service for my elderly parents. We decided to spend $500 more than our previous providers because we believed that they would do a better job. We have been nothing but disappointed. They do not clean all the snow, they are not timely, if they show up at all. We will not sign up with this company again and we will advise others to stay away too.

1 of 2 people found this review helpful.
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Company Response

This sounds dubious at best. We've been out 10 times so far in the month of December 2016 alone, servicing all of our clients to the absolute best of our abilities. I am not sure who this person is leaving this review, but I doubt very much that they are one of over 300 of our very satisfied clients.

We provide ample customer service for our existing clients, and many avenues to reach out to us if you have actual concerns about your service. If you'd like an issue or concern addressed, you know how to reach us directly. We've visited all of our clients (whom include corporate office buildings, hospitals, schools, etc), ten times in the last 25 days, and it is disingenuous and libelous for you to suggest otherwise. We always go out when a service trigger is reached, and our logistical company-wide response is infallible in terms of timing. If you're an actual client (which I very much doubt), and need assistance, you can email or call me directly for further help. - Mikhail

arnie.aberman in Toronto
arnie.aberman in Toronto
1 review Toronto, ON
10/10

Snow Removal

I have used Monster Plowing Company for 5+ years and I have been totally satisfied with their service - reliable, efficient and responsive. Particularly noteworthy is their use of social media and up-to-date GPS technology and their communication on weather events and progress in clearing snow. I can recommend them without qualification.

1 of 1 people found this review helpful.
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Company Response

Thank you so much Arnie for your long-term dedication to Monster Plow, and for taking the time to leave your review. It is clients like you who have helped grow the company to what it is today. Moving forward, we have upgraded our communication to include image logging after every service call. This new feature is part of our proprietary in-field Quality Control app, implemented fresh for this winter! So our communication, logging and reporting is getting even better!

Rebecca in Burlington
Rebecca in Burlington
1 review Burlington, ON
10/10

Snow Removal

We hired Monster Plowing Company in 2012 to maintain our branch offices through the winter. I was extraordinary pleased with their efficiency and flawless customer service. They promised us service by 8am and were the first company to actually deliver. I highly recommend using them :)

1 of 1 people found this review helpful.
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Company Response

Thank you for sharing your experience with Monster Plow! It looks like our Priority package is a great fit for your offices! We look forward to working with you again this winter!

Richard M.
Richard M.
1 review Toronto, ON
10/10

Snow removal service

Work was completed on time with minimal customer disruption at my 3 locations. We don't have to call for follow up service over the course of the contract. One of the better service providers we have used for snow removal.

1 of 1 people found this review helpful.
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Company Response

Thank you for sharing your experience with Monster Plow! It looks like our Priority package is a great fit for your Restaurants! We look forward to working with you again in the winter of 2016-2017!

Private User
Private User
Private User reviews Toronto, ON
10/10

Winter cleaning

This team that comes here every winter, to take care of the plowing and removing the snow and making sure we have ice melting on our site to help all the customers that come in here to either park or pay their accounts. We are so proud of the work that they have done for us over the years and not once have we ever complained about what they have not done or did. I Michelle ( Site Manager) is so proud to send this review to you informing you how much happy we are to have this company take care of us and the site every winter.

1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Monster Plowing Company

WWW. MONSTERPLOW. CA - Visit our website for detailed information about our company! Delivering Toronto's most reliable snow removal services since 2006, Monster was voted Toronto's #1 commercial and residential snow removal service. Recipient of the Consumer Choice Award for best Toronto snow removal service, two years in a row!
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