Monster Plowing Company

Snow Removal
1655 Dupont Street, Unit #5 Toronto ON M6P 3S9
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HomeStars  >  Snow Removal in Toronto  >  Monster Plowing Company
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66%

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Reviews by rating (past 12 months)

Reviews for Monster Plowing Company

Average customer rating:
8.1 10 (88 reviews)

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Patrick Oyen in Toronto
Patrick Oyen in Toronto
1 review Toronto, ON
10/10

Snow removal

The service was timely, cost efficient and professional. I look forward to using them for a long time to come. They dealt with such a mess in my back yard. And, it's a small yard which usually means that companies won't do the work...not enough in it for them. I really appreciate it. Great service, friendly and just awesome!

1 of 1 people found this review helpful.
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Miranda Norris in Toronto
Miranda Norris in Toronto
1 review Toronto, ON
10/10

Snow removing

I am really impressed with Monster Plowing. They paved a parking area for me and they sealed a large driveway for me as well. Their communication was excellent and pricing was very fair. I will be using them for plowing my home in this winter.

1 of 1 people found this review helpful.
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Private User
Private User
1 review Toronto, ON
0/10

Residential snow cleaning

We purchased this service for my elderly parents. We decided to spend $500 more than our previous providers because we believed that they would do a better job. We have been nothing but disappointed. They do not clean all the snow, they are not timely, if they show up at all. We will not sign up with this company again and we will advise others to stay away too.

1 of 2 people found this review helpful.
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Company Response

This sounds dubious at best. We've been out 10 times so far in the month of December 2016 alone, servicing all of our clients to the absolute best of our abilities. I am not sure who this person is leaving this review, but I doubt very much that they are one of over 300 of our very satisfied clients.

We provide ample customer service for our existing clients, and many avenues to reach out to us if you have actual concerns about your service. If you'd like an issue or concern addressed, you know how to reach us directly. We've visited all of our clients (whom include corporate office buildings, hospitals, schools, etc), ten times in the last 25 days, and it is disingenuous and libelous for you to suggest otherwise. We always go out when a service trigger is reached, and our logistical company-wide response is infallible in terms of timing. If you're an actual client (which I very much doubt), and need assistance, you can email or call me directly for further help. - Mikhail

arnie.aberman in Toronto
arnie.aberman in Toronto
1 review Toronto, ON
10/10

Snow Removal

I have used Monster Plowing Company for 5+ years and I have been totally satisfied with their service - reliable, efficient and responsive. Particularly noteworthy is their use of social media and up-to-date GPS technology and their communication on weather events and progress in clearing snow. I can recommend them without qualification.

1 of 1 people found this review helpful.
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Company Response

Thank you so much Arnie for your long-term dedication to Monster Plow, and for taking the time to leave your review. It is clients like you who have helped grow the company to what it is today. Moving forward, we have upgraded our communication to include image logging after every service call. This new feature is part of our proprietary in-field Quality Control app, implemented fresh for this winter! So our communication, logging and reporting is getting even better!

Rebecca in Burlington
Rebecca in Burlington
1 review Burlington, ON
10/10

Snow Removal

We hired Monster Plowing Company in 2012 to maintain our branch offices through the winter. I was extraordinary pleased with their efficiency and flawless customer service. They promised us service by 8am and were the first company to actually deliver. I highly recommend using them :)

1 of 1 people found this review helpful.
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Company Response

Thank you for sharing your experience with Monster Plow! It looks like our Priority package is a great fit for your offices! We look forward to working with you again this winter!

Richard M.
Richard M.
1 review Toronto, ON
10/10

Snow removal service

Work was completed on time with minimal customer disruption at my 3 locations. We don't have to call for follow up service over the course of the contract. One of the better service providers we have used for snow removal.

1 of 1 people found this review helpful.
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Company Response

Thank you for sharing your experience with Monster Plow! It looks like our Priority package is a great fit for your Restaurants! We look forward to working with you again in the winter of 2016-2017!

Private User
Private User
1 review Toronto, ON
10/10

Winter cleaning

This team that comes here every winter, to take care of the plowing and removing the snow and making sure we have ice melting on our site to help all the customers that come in here to either park or pay their accounts. We are so proud of the work that they have done for us over the years and not once have we ever complained about what they have not done or did. I Michelle ( Site Manager) is so proud to send this review to you informing you how much happy we are to have this company take care of us and the site every winter.

1 of 1 people found this review helpful.
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Private User
Private User
1 review Toronto, ON
10/10

Snow Plowing contract

We've hired Monster for a number of years now to service our driveways and office entrances. Our property has one main gate so it is very important that it receives timely snow clearing when there is a storm. They always arrive quickly and the work is done well. The updates they send via email are very helpful.

1 of 1 people found this review helpful.
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Company Response

Thank you for sharing your ongoing experiences with Monster Plow! We are pleased that the timely service we deliver season after season fits your needs. Monster prides itself on the quality of the services we provide and we are glad you see that in our finished product. Thanks again for reviewing Monster Plow!

Preet from Toronto
Preet from Toronto
12 reviews Toronto, ON
3/10

Winter season plowing

I did not have a very good experience with this company - they did plow my driveway but the work I had to go through in order for that to occur was ridiculous, particularly given the very high cost they charge. Maybe they are good for commercial customers but their residential customers like myself fall to the very bottom of the list. They claim they come before the snow falls to scope out your property and make sure they are prepared. Well, the first snowfall comes and they plowed my neighbour's driveway, not mine. You would think they would be extremely apologetic and embarrassed - instead, I spent two hours of my day fighting with them and emailing them pictures as they (1) claimed I was mistaken since their records showed it was plowed and (2) when I sent them photos showing them proof, they said they were too busy that day to replow it but would make a note of it on my file for next time. Yes, they actually said that. As the season went on, they did plow my driveway instead of my neighbor's but are super strict on the snow minimum - if it is a tiny bit less than the cm required for plowing, they will not come. And if it snows five days in a row but each snowfall is technically under the minimum, they will not come. So you should just know that you may still have to shovel yourself. And then I had to call them a number of times again because I asked them not to put salt on our old stone steps but they kept doing so, and we have young children and the walkway they shoveled was done so narrowly that the stroller wouldn't fit. They would sometimes fix it but sometimes not. All in all, very poor service considering it cost so much!

0 of 1 people found this review helpful.
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Company Response

Despite it not being a favourable review, we still appreciate your feedback very much. These experiences described are from the winter of 2014, and we would've hoped that we could have addressed your concerns sooner. Our records do show remedial service calls performed on 3 separate occasions that winter, and it is very disappointing to us that you were not satisfied with your Standard package snow clearing. In the years that have passed we have significantly upgraded our service, and no longer offer our lowest level Standard package that you subscribed to. Since posting this review, management has made several attempts to reach out to you to no response. We are always available in the future to discuss your concerns further.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Monster Plowing Company

WWW. MONSTERPLOW. CA - Visit our website for detailed information about our company! Delivering Toronto's most reliable snow removal services since 2006, Monster was voted Toronto's #1 commercial and residential snow removal service. Recipient of the Consumer Choice Award for best Toronto snow removal service, two years in a row!
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