I would give our sales guy Sean a 10/10, the crew that did the installation a 5/10 and the Dieter the technician that came back to fix the problems left by the first crew a 10/10. The installtion crew initially drllled holes for the exhaust and intake lines 2 feet from our HRV intake. When I asked the tech what the code stipulated the minimum distance was, he did not know or have the code manual with him. He had to call his office to find out it was 6 feet. So the hole drilled through our foundation was unusable and need to be patched. Also, the air gaps were not sealed properly between furnace and ductwork and the cement used to hold the PVC intake pipe in the foundation did not set properly and crumbled. Sean promptly dealt with issues and Dieter stopped by on his way back from vacation to fix everything. Much appreciated, Thanks Dieter.
- Approximate cost of services:
- $3,500.00