I was impressed with the professionalism, efficiency and good humour of Norm who did the job for me in a timely manner. In one fell swoop everything was taken care of. I did not have to pay separately for delivery of the new appliance, disposal of the old appliance and the installation of the new appliance which had been the case with a large department store in my area. I had bought the dishwasher on Saturday from a smaller local business and today I had it installed. The large department store also had me waiting for delivery until October. Norm tested it to verify that it ran well. The price I paid also included a new water line. I would recommend this company to my friends, family and colleagues and I would use them again as well.