Toronto Van Lines

Moving & Storage
Toronto ON
Write a Review
Write a Review
HomeStars  >  Moving & Storage in Toronto  >  Toronto Van Lines
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

67%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Toronto Van Lines

Average customer rating:
6.3 10 (62 reviews)

Sort by

Seth Hoss in Toronto
Seth Hoss in Toronto
2 reviews Toronto, ON
10/10

Great Movers

Toronto Vanlines moved us from our house to a condo. The whole process was smooth.
The whole team were professional, punctual, and respectful. They wrapped and protected all our furniture and our floors. The men were amazing. Paula's estimate was very accurate. Thank you Toronto Vanlines.

Was this review helpful? Yes No
Private User
Private User
Private User reviews Caledon, ON
0/10

Horrible Experience - Multiple Damaged Items, Unethical employees - did not screw together my child's bed (knowingly)!!

The movers were completely inexperienced and untrained - they dragged my furniture uncovered across the front of their truck (which was dirty and filled with garbage). My couch and mattress are ripped - they will not pay for the damages. But the worst part is what happened with my child's bed - after the move was over, I slid the bed slightly into the middle of the room, and the mattress partially fell through! The movers did not bother to screw together the base of the bed, and they put the mattress on top anyway! Thank goodness my kids did not get hurt. The movers said afterwards they left the screws in the dresser - so they left the base of the bed unscrewed KNOWINGLY!! What else was not put together properly?? My biggest issue is that the manager Frank said that his movers did NOT do anything wrong!! Are you kidding me? Your movers did NOT screw my child's bed together knowingly, and this is ok with you?? What if this happened with a baby's crib? This is negligence and can lead to severe injury - and since the management is ok with this behavior, there is a good chance that something like this happens again... I am trying to have this reported/investigated to make sure no one gets hurt in the future - but hopefully anyone reading this review will think twice about using Toronto Vanlines. And if you have kids, please check your furniture to make sure your furniture is stable.

Was this review helpful? Yes No
Company Response

we are sorry customer was unhappy with her move, however:
1. All movers employed by Toronto Vanlines are trained and follow all rules and procedures.
We hold our employees to our high standard of excellence.

With each Move we make sure:
• All furniture is wrapped and protected
• We protect Floors with Floor Runners & Floor Sheets
• We Dismantle and assemble furniture.

2. In talking to Frank/estimator and the movers, the bed that the customer is referring to was assembled. When the customer moved the bed to the center of the room the screws could have come loose.
3. As a courtesy to our customer we sent someone over to the new home to re-assemble the bed and deal with her complaint with the TV. Please note however, customer did not buy insurance/coverage for this move.
Customer herself texted that, the person sent was very experienced and professional;
Please Note: All employees have the same training.
Please see attachments 1 and 2. (Text between Toronto Vanlines estimator and Customer.)
Attachment 1:

Attachment 2:

Toronto Vanlines takes the assembly of furniture very seriously; especially the beds and we pride ourselves in our safety record.

Regards,

Toronto Vanlines Team

Mark in Toronto
Mark in Toronto
1 review Saint John, NB
10/10

pleasant move

Extremely professional in all aspects. The customer service team in the office and their estimator ,Frank, went above and beyond. We received 30 complimentary moving boxes the day after we booked the move! Also, Frank quote us for 15 hours and movers finished in 14 hours! Plus they managed to professionally wrap and bring up our oversized sofa from basement to second floor which was very challenging. I highly recommend this company.

Was this review helpful? Yes No
Jean in Saint John
Jean in Saint John
1 review Toronto, ON
10/10

Great move experience

Great experience overall. Quote was reasonable and explained well. The movers were on time and very efficient. They were prompt, professional and took great care of all out stuff. They dealt with elevator complications on both ends of the move with a great attitude. All the fragile items arrives safely. I would recommend Toronto Van Lines any time. Thank you!
Jean

Was this review helpful? Yes No
Company Response

hello Jean. It was our pleasure to help you out with your move. Wish you all the best in your new home town.
Toronto Van line's team.

D in Pickering in Pickering
D in Pickering in Pickering
1 review Pickering, ON
10/10

MOVE

Moved with TVL on back to back weekends. Frank (agent) was courteous and professional and true to his estimate (which was half the other quote I received). The moving crew were great lads and worked tirelessly. Great job!!

Was this review helpful? Yes No
Company Response

IT WAS A GREAT PLEASURE TO HELP YOU AND YOUR FAMILY OUT WITH YOUR MOVE. WE ARE SO GRATEFUL TO BE ABLE TO SERVICE OUR WONDERFUL CLIENTS AT A VERY REASONABLE COST. ALL THE BEST .

TORONTO VAN LINES TEAM

Private User
Private User
Private User reviews Toronto, ON
10/10

Great Company

I just completed a complex move using Toronto Van lines. I was very satisfied with the move and strongly recommend this company.
Ana Paula, my main contact, was amazing. She came to my home assessed my needs accurately and efficiently. She coordinated all aspects of my two moves in an extremely competent manner and gave me excellent advice. Ana arranged storage for my furniture and belongings, arranged to have my piano moved to my daughter’s home and also arranged garbage/junk pick-up for heavy items all the same day of my move.
The van staff arrived on time and were polite. They protected all the floors of my home on a very rainy moving day. They even dropped the storage keys off to us as the move went late into the night. They worked hard and were well directed by the lead mover Yousef.
The office staff was responsive and my phone calls were answered in a very timely way.
Having moving, storage and junk pickup by the same company again made our move so much easier.
The company did the second move from storage to my new home a month later and my experience was the same.
It is of particular note that I had to change my moving date several times over the course of several months. Each time I called to make the date change Ana was so supportive and understanding. Even though I had to put the move on hold with no firm date! She lessened the stress for my family so much, I am so grateful we chose this company and strongly recommend it.

Was this review helpful? Yes No
S.S in Kitchener
S.S in Kitchener
1 review Kitchener, ON
10/10

Great move

Needed reliable movers to get all our things out of my home and into storage while we build our new home. Paulo, Toronto Van lines’s estimator , booked storage for us and we moved to storage first . Next from storage to new home. Toronto Vanlines crew and their Estimater, Paula, did an outstanding job! No damage to any of our walls or furniture. They arrived 10 minutes early and were extremely professional . Took a very good care of my piano and heavy furniture. Need movers? these are your guys!!

Was this review helpful? Yes No
Themove in Kingsville
Themove in Kingsville
1 review Kingsville, ON
10/10

First class movers

Professional...personable...efficient...Paula came and gave us a reasonable estimate but when we were worried that we had too much 'stuff', she (at our request) came back and re-assessed the job. Yes, it took two 26 ft trucks to move us. But Paula adjusted the cost and gave me a comforting hug when I broke down in tears with relief; knowing that we wouldn't have to leave too much behind. Moving from Toronto to 4.5 hours southwest could have been a horrendous ordeal, but the team that moved us
were diligent, fast and cared for our belongings like the pros they are...not ONE broken item!! I can only say positive things about the people and the service at Toronto Vanlines Moving.

Was this review helpful? Yes No
Sshobihi in Richmond Hill
Sshobihi in Richmond Hill
1 review Richmond Hill, ON
9/10

Moving

Working with Toronto vanlines was great. Youssif and his team are the epitome of professional. We have moved across this great country several times and this team is at the top of the list for excellence in service. From the office staff to the actual movers, we were extremely satisfied ! Well done guys and gals ! ( can't forget Paula, our estimator ) most of our furniture are oversized and also have an old piano . Everything was moved damage free. No over time . No extra charges. Thank you for helping to shoulder some of the stress of moving and making it a great experience!”

Was this review helpful? Yes No
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Toronto Van Lines

Toronto Van Lines has been in the moving business for over 25 years providing excellent moving services, and storage, to both commercial and residential clients within Toronto and the GTA, and across Canada. We are one of the fastest growing moving services in Toronto and we are committed to hard ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Moving & Storage pros in Toronto?