we are sorry customer was unhappy with her move, however:
1. All movers employed by Toronto Vanlines are trained and follow all rules and procedures.
We hold our employees to our high standard of excellence.
With each Move we make sure:
• All furniture is wrapped and protected
• We protect Floors with Floor Runners & Floor Sheets
• We Dismantle and assemble furniture.
2. In talking to Frank/estimator and the movers, the bed that the customer is referring to was assembled. When the customer moved the bed to the center of the room the screws could have come loose.
3. As a courtesy to our customer we sent someone over to the new home to re-assemble the bed and deal with her complaint with the TV. Please note however, customer did not buy insurance/coverage for this move.
Customer herself texted that, the person sent was very experienced and professional;
Please Note: All employees have the same training.
Please see attachments 1 and 2. (Text between Toronto Vanlines estimator and Customer.)
Toronto Vanlines takes the assembly of furniture very seriously; especially the beds and we pride ourselves in our safety record.
Toronto Vanlines Team