Toronto Van Lines

Moving & Storage
Toronto ON
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Moving & Storage
Toronto Van Lines
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57%

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Reviews by rating (past 12 months)

Reviews for Toronto Van Lines

Average customer rating:
6.5 10 (74 reviews)

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Tomi in Mississauga
Tomi in Mississauga
0 reviews Mississauga, ON
10/10

easy peasy move

I read most of the reviews about Toronto Vanlines Moving and then I chose them for our move and no regrets at all. We had a wonderful experience with them. From the quote given at my house by Frank to the office staff right up to the last moment of completing my 14 hours move everyone involved was courteous, respectful and professional. Atique, Mathew and Michael had great ideas for protecting and safely moving furniture. I am happy to recommend you. Very well done!”

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Lyla in Markham
Lyla in Markham
0 reviews Markham, ON
10/10

Very Pleased With the Service

We're very happy with the service provided by Toronto Van Lines for our move from Mississauga to Ottawa. There were no costs beyond those originally quoted by Frank. The cost represented substantial savings compared to other companies. Steven and Yousef were capable, efficient and very polite. We were surprised at how quickly they loaded and unloaded, placing everything as we indicated. There were no damages to our furniture and everything arrived in good shape. We wouldn't hesitate to recommend Frank and his team.

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allen in Ottawa
allen in Ottawa
1 review Ottawa, ON
10/10

good job toronto vanlines

The initial conversations with Frank were excellent and we were excited for the move and understanding price. On the day of the move, we were well set but not totally ready, still had to take a few things apart and pack a couple boxes. But when the crew showed up, they took care of all it in fraction of the time we had to put in to it! Then I realized We would have saved a lot of time, energy and money if we have booked packing with this guys! Anyways the move went really well.
The Crew was great - hardworking - never complained - well mannered and easy to deal with. There was never a hesitation when i asked them to do something. (no damages). One slight complaint, crew showed up 20 minuets late, which was due to morning traffic.

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0/10

Terrible experience

All my beautiful furniture is scratched and didn’t get put back together properly. They put parts under the beds and all the bolts were loose. He won’t help you with your complaints. This was my honest and true experience. The brown furniture was purchased in 2018 less than a year ago with receipts of proof. If this company sends out a mobile repair professional to make touch ups I'll remove this post. As of now he refused to help so as a consumer I'm sharing my personal experience.
Thanks.

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Company Response

Hello,
-The customer moved with us to storage last summer.
-The only people who had access to the storage for the past year were the customer themselves.
-We moved this client out of storage a month ago in 2 days.
-On the second day of move, our crew found the storage unit was left unlocked.
-Please note, the household content was left in storage for a year, so some minor scratches over the time or miss placing items is very common. Not necessarily caused by move.
-Regarding scratches, this customer decided to claim some scratches, a few weeks after move was completed. Which is odd , but we still asked for pictures. As soon as we received pictures, customer has been informed that our supervisor and our professional handyman will show up to their place, in order to fix minor problems and inspect the scratches to verify if they are old scratches or caused by movers during move. Due to high season, we are still waiting to confirm a date for inspection. In case it’s proven that scratches are caused during move, we take full responsibility to repair it.

Thank you.
Toronto Vanline Team.

Karen Kerr from Toronto
Karen Kerr from Toronto
3 reviews Toronto, ON
8/10

Movers did a great job, administration not so much

Medhi and Michael did a great job of moving our furniture from our home to storage. I would have given the job a 10 out of 10 if not for the 30 minutes it took to process our payment. Because Medhi had to call in the credit card info to the owner who passed it on to his wife to process, some information was not correctly transferred. I would suggest that all moving crew supervisors have a mobile credit card reader with them so customers do not have to call their credit card company to determine why the payment has been declined. A lot of time was wasted unnecessarily.

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Company Response

thank you very much. we will definitely correct administration department.

Rachel in Ottawa
Rachel in Ottawa
1 review Ottawa, ON
9/10

Satisfied customer

Found Toronto Vanlines on google and received a great in person quote. The estimator explained everything clearly beforehand and there were no hidden costs. Superb packers and movers. The guys were extremely courteous and friendly and took great care of my goods and got along really well . Over all move was very smooth. Would definitely use them again.

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Cassandra in Scarborough
Cassandra in Scarborough
1 review Toronto, ON
10/10

Professional and very friendly.

Amazing Move. Paula's quote was accurate. The crew arrived on time and were extremely efficient, polite and professional.
They helped me move my furniture arround and put up a few large mirrors and paintings for me. Yousiff, Tyron, Steven and Paula THANK YOU.

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Company Response

thank you. it was great to work with your family.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Move

WeI have moved several times in the past few years and used several moving companies and have generally been happy with the service. This was the first time using Toronto Vanlines and both myself and my wife are pleased with the way everything worked out. The guys Nick and Steven were friendly, accommodating and very professional. Youssif did a good job supervising the move. As we are in sales we know the value of good service and will be recommending your company.

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aida in Toronto
aida in Toronto
1 review Toronto, ON
9/10

stress free job

Going through hard time in my life, this move was very emotional for me and the gentlemen who did the estimate could not have been kinder, or more respectful. The movers did a perfectly AWESOME JOB!! Shoes were taken off, everything was wrapped with care and delivered to their new destination without a scratch in no time at all. During the packing of the items they were very attentive, pleasant and professional. the only hiccup I had was that the mattress covers were not included. Thank you so much for taking care of this worrisome job for me. I highly recommend Toronto Vanlines. They completely remove the stress of moving!!

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Company Response

Thank you Aida. It was a pleasure working for you .

Linda in Caledon
Linda in Caledon
1 review Caledon, ON
10/10

Excellent experience

Steven, Moe and his team exceeded all expectations... they were efficient, organized, professional, strategic With the loading, trustworthy (I had to leave them a few times during the move) AND they had awesome attitudes. From the moment they showed up and until the moment they finished (2 days of moving - 2 full trucks) they made my life so much easier. I honestly don’t know what I would have done without them! Thank you for Moving my entire house and for good price . I have heard horror stories of other movers and surprise pricing, so I was happy how transparent the pricing was & that it was fairly adjusted when it took longer than expected. Would recommend for sure!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Toronto Van Lines

Toronto Van Lines has been in the moving business for over 25 years providing excellent moving services, and storage, to both commercial and residential clients within Toronto and the GTA, and across Canada. We are one of the fastest growing moving services in Toronto and we are committed to hard ...
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